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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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thegame
Full Forum Member
Full Forum Member


Joined: Oct 25, 2006
Posts: 56

PostPosted: Mon Oct 27, 2008 7:46 pm    Post subject: Mother in need of some guidance, billing questions..? Reply with quote Back to top

Hi, everyone my name is nicole , i been a Vonage custumer for more than 2 years now, i love the service and everything. there seems to be a little problem, im currently overseas with my family. my bank just send me and email telling me that there seems to be a problem at our bank, and that all the Credit Card accounts, are temperately not going to be working for the past 2 weeks.


Vonage usually discounts the money from my Credit Card automatically on the 1st of every month.

i tried to used the V-talk on my laptop but there is a problem, the hotel that we are staying at, currently they have all the ports blocked at the hotel, so i cant sign into V-talk, i can't even check my hotmail, my myspace, and a couple of other websites. luckily i was able to come to the forums and type this.


P.S

I would call Vonage from the hotel room, but they charge like $1.25 per mint when you dial a toll free number. since we are overseas, and i know that every time i call Vonage it sometimes takes 5 or 10 mints of waiting on hold till a customer representative speaks with you, and then they also put you on hold. witch might be another 10 mints or more. do i don't want to pay $20.00 or $25.00 for a call that is toll free from the u.s.a . these international rates are abusive.

My question is what will happen when Vonage tries to charge my credit card, and the paymente does not go through, i know that Vonage usually tries to charge it again 2 or 3 more times.

guidance

will my phone be suspended..? if someone can share some details with me it would be nice. because for we have another lan phone in the house, with Verizon , and they usually if we don't pay, the give you another month wich is 2 months , but your phone is still active. and we just have to pay like 5 dollars more , because of the late payment.


i would like to know, does Vonage do this as well, or will my phone be Temp suspended.? or what. thanks. because the bank told me that all their issues will be taking care of before the 15th of November. i just don't want to loose my Vonage phone line. since ive had it for years.

thank you in advanced

god bless
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Slyster
Vonage Forum Senior
Vonage Forum Senior


Joined: Sep 26, 2008
Posts: 81

PostPosted: Mon Oct 27, 2008 8:53 pm    Post subject: Reply with quote Back to top

"In the event your payment fails for any reason, your account will still be active but show a "Grace" status. Vonage will attempt to collect payment during the following 53 days before your account is placed into Suspend. During this Grace period, you will not be able to make International calls. At any time during the suspension you can login and reprocess your payment to reactivate service

Once your account has passed the 53-day grace period, it will be placed in Suspend status. An account may be suspended for up to 32 days. During this time, your service is temporarily deactivated. While you can still access your Online Account, check or receive voicemail messages, you will not be able to place or receive phone calls. You will still however be able to dial Customer Care and 911 Dialing. Once your account is paid and your service is restored there is a reactivation charge of $9.99 plus applicable taxes.

If payment is not made during grace or suspend, your account will be disconnected. Disconnected accounts cannot be reactivated. Once your account is disconnected, you will need to re-subscribe as a new customer.

Quoted directly from vonage.com under customer service>>Billing&Payments>Reprocessing a payment
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thegame
Full Forum Member
Full Forum Member


Joined: Oct 25, 2006
Posts: 56

PostPosted: Mon Oct 27, 2008 9:30 pm    Post subject: Reply with quote Back to top

Ok thanks you so much for this information it was really helpfull. i send you a kiss and big hug. and a big thank you

P.S

so let me get this straight, i have 53 days, to make a payment. and while im in grace mode, i can still make phone calls, but not international.. correct..?

thank you just want to verify. so that means that if i don't pay for 2 weeks im ok.. i can just pay when i get back home. and when my bank fixes their issues...?


Slyster wrote:
"In the event your payment fails for any reason, your account will still be active but show a "Grace" status. Vonage will attempt to collect payment during the following 53 days before your account is placed into Suspend. During this Grace period, you will not be able to make International calls. At any time during the suspension you can login and reprocess your payment to reactivate service

Once your account has passed the 53-day grace period, it will be placed in Suspend status. An account may be suspended for up to 32 days. During this time, your service is temporarily deactivated. While you can still access your Online Account, check or receive voicemail messages, you will not be able to place or receive phone calls. You will still however be able to dial Customer Care and 911 Dialing. Once your account is paid and your service is restored there is a reactivation charge of $9.99 plus applicable taxes.

If payment is not made during grace or suspend, your account will be disconnected. Disconnected accounts cannot be reactivated. Once your account is disconnected, you will need to re-subscribe as a new customer.

Quoted directly from vonage.com under customer service>>Billing&Payments>Reprocessing a payment
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Slyster
Vonage Forum Senior
Vonage Forum Senior


Joined: Sep 26, 2008
Posts: 81

PostPosted: Mon Oct 27, 2008 10:12 pm    Post subject: Reply with quote Back to top

Also point of note: while the acct is in grace you will not be able to incur any additional charges...no international calling,411 service, and if I am not mistaken your features tab in your online acct will be disabled or limited. Also, your very welcome and glad to help.
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ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Wed Oct 29, 2008 7:48 am    Post subject: Reply with quote Back to top

I am surprised that your bank sent you an email about a subject like this, make sure it is not a phishing scheme!

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Wed Oct 29, 2008 1:40 pm    Post subject: Reply with quote Back to top

I concur with ed56 that it sounds like a phishing scam to me and should not be trusted.

banks will release information nowadays via their own internal email system.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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fanninja
Vonage Forum Senior
Vonage Forum Senior


Joined: Jun 01, 2006
Posts: 75

PostPosted: Thu Oct 30, 2008 1:21 pm    Post subject: Reply with quote Back to top

I agree. No reputable bank would notify you of a problem via email.

Did this email ask you to call a number or visit a website to verify your account information? If so, then it's absolutely a phishing scam.
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roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Thu Oct 30, 2008 2:59 pm    Post subject: Reply with quote Back to top

This HAS to be a scam! I just hope you never replied to this email giving them any information otherwise if you did call your credit card company immediately otherwise you won't have any money left on the card to pay for your hotel.

You can buy phone cards in most countries to call back to North America very cheap, also try an internet cafe instead of the hotel for the internet.
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