Vonage ****

Posts: 1 · New Forum Member Joined: Oct 27, 2008 Posts: 1

Vonage service has become really bad and the call quality also has reduced drastically so now I use my cell phone most of the time to make calls to make sure that the call doesnt drop. I think I am over paying for the service as I seldom use and on top of it cancelling a service is near to impossible as they keep you on the call for so long that ultimatley you hang up. The second issue is that they never tell you that when you start service that there will be a cancellation fee even after one year of service.

I think I bought a dud and still paying for this freaking service. I would recommend people to switch to some other service and you wouldnt be paying for just having a number.

Posts: 352 · Posted: Mon Oct 27, 2008 8:30 pm Post subject:

If you would have read the TOS (terms of service), cancellation fees are explained. They have cancellation fees like - your cell phone plan, Direct TV, Dish and any other plan where they "give" you something so that you will take their service.
95% of poor call quality is directly connected to your ISP. Poor or unstable internet connection will cause poor Vonage service.
I have had Vonage for a year and a half, the only time I had quality problems is when my internet connection was problematic. Once it was fixed, my Vonage experience has been superb.

Posts: 7 · New Forum Member Joined: Nov 01, 2008 Posts: 7

I am in the market for a Voip and this posting really concerns me. How could Vonage charge a termination fee after a year of service. Does Vonage require you to sign up for a term that last more than a year? I have read the TOS as suggested by kdf55, and it is clear that the contract term is not specifed anywhere. But there is a mention of a 39.99 disconnect fee if you want to disconnect within 2 years.

Posts: 1327 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1327

Don't base your decisions on a thread by someone who only posts once one this site, we call those guys trolls post just to disturb the forum.

It is correct about the disconnection fee, but it is clearly stated in the TOS. Do a speed test and post your results someone on here will tell you if you will have good success with Vonage. 99% of the time it is an issue with your internet provider when you have problems.

I have had Vonage going on 3 years and had very few issues.

Posts: 352 · Posted: Sat Nov 01, 2008 10:06 am Post subject:

Ikeman wrote:

I am in the market for a Voip and this posting really concerns me. How could Vonage charge a termination fee after a year of service. Does Vonage require you to sign up for a term that last more than a year? I have read the TOS as suggested by kdf55, and it is clear that the contract term is not specifed anywhere. But there is a mention of a 39.99 disconnect fee if you want to disconnect within 2 years.

No there is not a contract term specified. Basically, you are on a month to month contract, but if you cancel within 2 years, there is a cancellation fee.

Posts: 830 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 830

The disconnection fee is as follows:

8.7 Disconnection Fee (Does Not Apply to Business Plus Customers).
You will be charged a disconnection fee of $39.99 per voice line if your service is disconnected, subject to state and local laws. However, if your subscription date is on or after February 1, 2007 and is disconnected after 2 years following your subscription date, the disconnection fee is waived. If your subscription date is on or before January 31, 2007, the disconnection fee is waived if your service is disconnected 1 year following your subscription date.

*Text bolded by me

Posts: 23 · Vonage Forum Associate Joined: May 09, 2006 Posts: 23

Its not Vonage that ****, its your internet service, your home network and or usage, or something else. When will people ever understand this?

Posts: 352 · Posted: Mon Nov 10, 2008 9:41 pm Post subject:

echardcore wrote:

Its not Vonage that ****, its your internet service, your home network and or usage, or something else. When will people ever understand this?

It easy to blame Vonage because that is what the ISP tells them. The ISP says their service is fine that is must be the router, like they told me. It took 3 months and 4 different techs before they finally located my problem and got it fixed. Since that time, my Vonage experience has been as good as my POTS was and at less than half the price.

Posts: 830 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 830

Some things never change, regardless of the year, or decade or the technology. As a child in the early 60's I lived in a rural area, and in order to get reasonable television reception, one needed a 30' antenna tower, and an antenna rotator.

We had a $700.00 television, color, round tube, that required manual degausing. When we had reception problems, we called the antenna guy who said the problem was with the TV. The TV guy then would manuallly degaus the TV, check some tubes, hook up a signal strength meter, and tell us the problem with the antenna.

Sound familiar?

No wonder folks like the one stop shop, ie. the cable company who also provides Voip.

Posts: 1327 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1327

The cable company wants $39.99 for the first year, and that is on a bundle to have cable and internet, after the first year it goes up to $44.99. I am paying Vonage only $24.99 for a much better product.