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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
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Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
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On Sep 30, 2016 at 00:37:45


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al911er
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PostPosted: Mon Oct 27, 2008 8:38 am    Post subject: V-portal=paperweight Reply with quote Back to top

I have been a steady customer for probably 7 years. Have not had any problem that wasn't corrected fairly easily. I upgraded last year to the motorola Vonage router with wireless. It works pretty good, just have a problem with faxing. Poss noise on the line. I decided to upgrade to the new v-portal. The V-portal wont connect to the internet, I keep getting error code 2. (sometimes it goes to error code 6, or 1, but always ends at 2. I was on the phone (verizon landline) with the Vonage tech support for over 30 minutes and got transfered to an "upgraded" tech?? we rebooted modem and Vonage, logged into the v-portal web base admin and changed some settings (as per tech support) still no connection. Back to error code 2. I reconnected the older Vonage device, and all works fine. So now it is just a paperweight on the desk. (Per customer support, they dont want it back). At least it looks pretty cool. just not cheap with the shipping charges. Arghhh. Sad
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VonTechMgr
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Location: NJ

PostPosted: Mon Oct 27, 2008 8:48 am    Post subject: Reply with quote Back to top

It's not the VDV21 that is the problem. There is a logical reason why is does not get it's profile. It is either an IP issue or a DNS issue. The VDV21 uses Vonage based DNS servers for SIP domain resolution only. It uses the ISP's DNS servers to resolve the tftp server address as well as the ntp server address. If the DNS servers are not able to resolve to a vonage.net domain, the DVD21 will not be able to download the initial profile which places all the settings on it such as your phone number, sip password, and the rest of the device and line properties. This has been seen a lot lately with Comcast DNS servers.

Can you tell me your setup. What is connected to what? What is the make and model of cable modem? When you log into the VDV21, what is the IP address, subnet mask, default GW, and DNS servers listed on the WAN port?
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al911er
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PostPosted: Mon Oct 27, 2008 9:41 am    Post subject: Reply with quote Back to top

Later this afternoon when I get home, I will hook it up again and try to get that info. Currently i am at work and cant physically do it. Around 5 I will sign back on here and let ya know.
Over the weekend, on the screen it showed, rebooting, then obtaining profile, then obtaining IP. then the error code popped up.
I do have a home network set up, but this install was done seperated from the network. I connected the v-portal directly to my mototola cable modem, leaving the rest of the network out of the loop totally.
I then connected my pc directly to the v-portal ( at the direction of tech support) to log into the web based admin page. I do remember trying the "spoof mac" settings.? or something similar.
Thanx, Al
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VonTechMgr
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Posts: 656
Location: NJ

PostPosted: Mon Oct 27, 2008 10:05 am    Post subject: Reply with quote Back to top

When you get home, power your cable modem down for at least 5 minutes, before connecting up the VDV21. You will also want to use the factory reset button on the VDV21 to revert any changes that you had made with tech support.

The 002 error means that the VDV21 is not obtaining an IP address. The reason it may have then gone to 006 is it has obtained an auto configuration address (169.254.x.x) or some other sort of IP address pass by the ISP when they cannot issue your Mac address an IP. The 006 indicates the WAN port of the VDV21 has an IP and is trying to download the profile however, if you do not have a valid internet routable IP address, you will not have connectivity to reach the Vonage tftp server to download your profile.

Who is your ISP?
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al911er
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PostPosted: Mon Oct 27, 2008 10:35 am    Post subject: Reply with quote Back to top

Blue Ridge cable. I'm in Pennsylvania. As I said, the Vonage box I have (motorola vt2542) works fine. The tech said the newer stuff is more sensitive which is why the old one works and the new one doesn't. Sad Thanx for your help, by the way. Smile
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VonTechMgr
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Posts: 656
Location: NJ

PostPosted: Mon Oct 27, 2008 10:50 am    Post subject: Reply with quote Back to top

I know what the problem is. We found a problem with certain DHCP servers not accepting the Option 122 parameter in the DHCP request. While this works with almost every DHCP server, Blue Ridge cable was one that did not. They told us they could see the request hit them but their servers were not configured for this option therefore did not issue an IP address. Vonage fixed this issue by removing the Option 122 parameter in the newest firmware.

So your issue is you have a new VDV21 that has not hit the tftp server to get the newest firmware. What you need to do is make sure it is set back to it's default settings and connect it up behind your VT2542. It will get an IP from the VT2542 and will then be able to download the profile and new firmware. Leave it connected like this for about 30 minutes.

Then power down everything, modem included. Wait 5 minutes and connect modem to the WAN port of the VDV21 and see how it goes. If you still have issues, let me know. You can PM your VDV21's MAC address and I can see if it did hit the tftp server and download the new firmware.
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