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pvvoip
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Joined: Oct 26, 2008
Posts: 51

PostPosted: Sun Oct 26, 2008 10:17 am    Post subject: Signing up for Vonage Talk Reply with quote Back to top

I downloaded Vonage talk. How do I sign up so I have the log in information?
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Darrell_G
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Posts: 881

PostPosted: Sun Oct 26, 2008 10:19 am    Post subject: Reply with quote Back to top

Use the same username and password that you use to login to your web account.
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pvvoip
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PostPosted: Sun Oct 26, 2008 10:23 am    Post subject: Reply with quote Back to top

Thank you. I entered the wrong information before. That is why it was not working.

It will not allow me to make a call. It says SIP account is not connected. What am I doing wrong?
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Darrell_G
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PostPosted: Sun Oct 26, 2008 10:27 am    Post subject: Reply with quote Back to top

See this thread posted in the official Vonage forum: https://forums.vonage.com/showthread.php?t=719
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pvvoip
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PostPosted: Sun Oct 26, 2008 10:04 pm    Post subject: Reply with quote Back to top

Thanks for the reply. I did not do anything, but it started to work.
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whatumean
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PostPosted: Mon Oct 27, 2008 8:56 am    Post subject: Reply with quote Back to top

If you are a new user to Vonage Talk, the fiirst time you log in with your username/password of your web account, the system will state the SIP account is not connected because the setup process kicks off the same time you attempt to log in. Since the login happens quicker than the setup, you will receive the message. Logging out and then loggin in again (or waiting approximately 30 minutes) will result in proper registration.
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pvvoip
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PostPosted: Mon Oct 27, 2008 2:30 pm    Post subject: Reply with quote Back to top

That makes sense. Thank you. I'm glad that it is working properly now.
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csnet
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Joined: Sep 17, 2005
Posts: 86
Location: Northern California

PostPosted: Mon Oct 27, 2008 11:47 pm    Post subject: Reply with quote Back to top

I tried a month ago to get Vonage Talk to work after reading and posting on the Vonage thread above. My post is the last post on page 8 of that thread.

https://forums.vonage.com/showthread.php?t=719&page=8

Still getting the message "SIP account is not connected" after doing all of the following:

Disable Windows Firewall
WRT54G router enable UPnP
WRT54G router port forward 5060-5061
WRT54G router port forward 10000
WRT54G router port forward 10050-10150
Added new line to the Hosts file as specified: 69.59.232.110 a.vonim.com
Signed out and signed in
Rebooted system

I tried waiting while signed in, then signing out and back in, but Task Manager does not indicate that Vonage Talk is doing anything such as running a setup.

Another oddity is I have one contact with a phone number. When I first click the phone for this entry on the Contacts page, and then click the menu with the number to dial, nothing at all happens, not even the "SIP account is not connected" message. Then, if I visit the Keypad page and try to dial any manually entered number from there I get the "SIP account is not connected" message. When I return to the Contacts page and try the Contact's phone again, now I do get the "SIP account is not connected" message.

I have not powered down and restarted the Motorola VT2442 router/phone adapter that I use just as a phone adapter for Vonage calls throughout the house that is connected to port 4 of the WRT54G with WRT54G QOS (manual 1440) set High.

It does not seem that the state of the VT2442 would have anything to do with getting PC based Vonage calls to work with Vonage Talk. Brightstar's signature in that Vonage form thread refers to rebooting "the device" before calling. Does "the device" refer to a device like the VT2442 that I do have, does it refer to some device that can be used with Vonage V-Phone which I do not have, does it mean the computer on which Vonage Talk is installed, or none of the above?

OS is Windows XP Pro SP 3 on a Intel P4/2.8Mhz CPU 1 Gb RAM

Uninstalling and re-installing Vonage Talk did not help.

My regular Vonage service has been flawless.

_________________
ISP: Comcast - 15 Mbps Down / 1.6 Mbps Up
Ambit V10C018.80 Cable Modem
Linksys WRT54G Wireless Router
w/QOS Manual 1440, High to VT2442 port only
Motorola VT2442 using 1 phone jack
Vonage customer since August 25, 2005
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csnet
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Joined: Sep 17, 2005
Posts: 86
Location: Northern California

PostPosted: Tue Oct 28, 2008 12:07 am    Post subject: Reply with quote Back to top

UPDATE: I tried powering down the VT2442 and it had no effect on the Vonage Talk symptoms reported above. I still get the "SIP" message and still sporadically get a status message above the page frame:

<user name>: Calling Unavailable

For Vonage Talk to work, should I power down the VT 2442 so that nothing else has provisioned my Vonage number, or has Vonage Talk been designed to work even when a hardware device such as the VT2442 has already provisioned the Vonage number?

In other words, is anyone making calls on Vonage Talk while their Vonage Phone Adpater is also up and running uing the same phone number?

Normally I would experiment to find out the answer myself, but I do not want to power down or unplug the network cable from the VT 2442 if I do not have to, because it's been working great running 24/7 since the day I installed it.

_________________
ISP: Comcast - 15 Mbps Down / 1.6 Mbps Up
Ambit V10C018.80 Cable Modem
Linksys WRT54G Wireless Router
w/QOS Manual 1440, High to VT2442 port only
Motorola VT2442 using 1 phone jack
Vonage customer since August 25, 2005
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Darrell_G
Vonage Forum Evangelist
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Tue Oct 28, 2008 8:29 am    Post subject: Reply with quote Back to top

Vonage Talk should work with or without your Vonage device powered on or disconnected. I can make and receive calls via VT with my Vonage adapter up and running with the same number. Also, if someone is using my Vonage phone, I can still use Vonage Talk to make and receive calls at the same time. Vonage Talk is like having a separate line but you still use the same number as your Vonage phone.

There has to be something with either your account or something on your computer that is preventing you from being able to use Vonage Talk. Do you have a friend or neighbor that uses Vonage? If they don't already use Vonage Talk, maybe they would allow you to download and install Vonage Talk to their computer and allow you to sign in with your Vonage username and password. If you're able to successfully sign-in without the SIP account is not connected error, that would let you know that there is something on your computer that's preventing you from using Vonage Talk.
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