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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
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csnet
Vonage Forum Senior
Vonage Forum Senior


Joined: Sep 17, 2005
Posts: 86
Location: Northern California

PostPosted: Tue Oct 28, 2008 5:38 pm    Post subject: Reply with quote Back to top

Thanks for the info about being able to use Vonage Talk while another is using the phone adapter with the same phone number.

There is something VT does not like about my system. I just tried uninstalling and reinstalling it and now it's even worse.

Now VT either silently crashes when I sign in or displays a message that I am using the wrong ID/Password, when these worked before I uninstalled it.

It must not do a complete uninstall, because it seems to be getting the ID and PW from somewhere, perhaps the Windows Registry or Application Data folders. There is still a Vonage Talk folder under Application Data. The Program Files\Vonage folder is gone. There may be Registry or Application Data entries remaining that are confusing it.

I will now do a System Restore to this morning before the uninstall.

UPDATE1:
Did the System Restore and Vonage Talk reappeared, but VT still silently closes after signing in. Checked the log and it reported a disconnect from Wengo. Renamed the Application Data Vonage Talk folder and started VT again. It automatically creates a new VT folder. no more closing of VT, but I consistently get the bad ID/PW message.

UPDATE2:
I tried logging in to my Vonage account page to see if there was an issue with login and sure enough I could not log in with my normal PW.

I called Vonage technical support, she reset my password and after changing to a new PW I can now log in both on the Vonage site and with Vonage Talk. She said they have seen that issue before with old passwords not always being recognized by Vonage Talk.

I am basically back where I was before the uninstall. I can sign in, but I still get the "SIP" message.

_________________
ISP: Comcast - 15 Mbps Down / 1.6 Mbps Up
Ambit V10C018.80 Cable Modem
Linksys WRT54G Wireless Router
w/QOS Manual 1440, High to VT2442 port only
Motorola VT2442 using 1 phone jack
Vonage customer since August 25, 2005
View user's profile Send private message Visit poster's website
ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Wed Oct 29, 2008 7:13 am    Post subject: Reply with quote Back to top

I had been using Vonage talk for some time and all of a sudden had the problems with "SIP Account is not connected". I tried the advice from the Vonage Talk forum (at http://alpha.vonage.com) per below which solved my problem. Then one day, it did not connect, so I rem'd the host line out and all is good again.

BTW, if you are running Vista, you will need to run notepad in administrator mode to make the change to the hosts file.

So, my suggestion is to try the hosts file fix below:

"For those who are able to log into Vonage Talk but receiving the message "SIP Account is not connected" when attempting to place a call, you may need to place an entry into the hosts file on your computer.

What appears to be occuring, at least for some users, is that the computer the Vonage Talk client is performs a DNS lookup each time the client attempts to contact one of the Vonage Talk servers. This causes the connection to fail since the session that was created on one server does not exist on other one. The solution is to force the computer to only use one server. The hosts file stops the computer from performing a DNS lookup on internet address names stored in the file and use the IP address contained in the file instead.

To do this, simply open the hosts file with a text editor (such as Notepad) and add a line at the end of it that says the following:

69.59.232.110 a.vonim.com

The hosts file is located in different locations for each operating system.

Windows NT/2000/XP/2003/Vista: (Windows Directory)\system32\drivers\etc\ Windows 95/98/Me: (Windows Directory)\
Linux and other Unix-like operating systems: /etc
Mac OS X: /private/etc"

_________________
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csnet
Vonage Forum Senior
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Joined: Sep 17, 2005
Posts: 86
Location: Northern California

PostPosted: Wed Oct 29, 2008 11:43 am    Post subject: Reply with quote Back to top

Thanks, I have been using the host entry all along. I just rem'd it out and rebooted, but I still get the SIP account is not connected message.

Looking at the following lines from C:\Program Files\VonageTalk\log-main.txt, it looks like it cannot load the Wenbox DLL because Windows Shared Library Loader cannot resolve symbol 127. Perhaps this represents a conflict with other software? How do these lines look on systems where Vonage Talk works?

(debug) 09:06:39 UserProfile::init: XD_SIP_
(error) 09:06:39 Win32SharedLibLoader::resolve: couldn't resolve symbol:127
(info) 09:06:39 Wenbox::Wenbox: Wenbox dll not loaded

Nevertheless, here it makes a connection and determines correctly that I have 1 phone line and even states here "XD_SIP_ connection OK":

(debug) 09:06:39 UserProfile::connectIMAccounts: XD_SIP_
(debug) 09:06:39 WengoAccount::discoverForSSO: discovering network parameters for SSO connection
(debug) 09:06:42 WengoAccount::discoverForSSO: SSO can connect on Host = im-config.vonagenetworks.net, Port= 443
(debug) 09:06:42 WengoAccount::ssoTimeoutEventHandler: setting proxy settings for SSO request
(debug) 09:06:42 HttpRequest::sendRequest: https://im-config.vonagenetworks.net:443/config
(debug) 09:06:42 Uuid::generateInteger: generated id=224982988
(debug) 09:06:43 VonageAccountParser::VonageAccountParser: Realm Empty, Using default value
(debug) 09:06:43 WengoAccount::answerReceived: login/password Ok
(debug) 09:06:43 WengoAccount::discoverForSIP: discovering network parameters for SIP connection
(debug) 09:06:43 NetworkDiscovery::getFreeLocalPort: UDP port 5060 is free
(debug) 09:06:43 WengoAccount::discoverForSIP: SIP will use 5060 as local SIP port
(debug) 09:06:43 WengoAccount::discoverForSIP: testSIP test number: 1
(debug) 09:06:43 NetworkDiscovery::testSIP: pinging SIP server a.vonim.com on port 10000 from port 5060
(debug) 09:06:43 WengoAccount::discoverForSIP: SIP can connect via UDP
(debug) 09:06:43 WengoAccount::discoverNetwork: initialization Ok
(debug) 09:06:43 UserProfile::loginStateChangedEventHandlerThreadSafe: XD_SIP_ csnet
(debug) 09:06:43 UserProfile::loginStateChangedEventHandlerThreadSafe: XD_SIP_ READY
(debug) 09:06:43 UserProfile::loginStateChangedEventHandlerThreadSafe: SMS created
(debug) 09:06:43 UserProfile::loginStateChangedEventHandlerThreadSafe: SoftUpdate created
(debug) 09:06:43 UserProfile::loginStateChangedEventHandlerThreadSafe: WsInfo created
(debug) 09:06:43 UserProfile::loginStateChangedEventHandlerThreadSafe: WsDirectory created
(debug) 09:06:43 UserProfile::addPhoneLine: XD_SIP_
(debug) 09:06:43 PhApiWrapper::enableAEC: AEC enabled
(debug) 09:06:43 PhApiWrapper::enableHalfDuplex: half-duplex disabled
(debug) 09:06:44 PhApiWrapper::init: phApi successfully initialized
(debug) 09:06:44 UserProfile::getProfileDirectory: XD_SIP_
(debug) 09:06:44 FileReader::open: loading C:\Documents and Settings\Carlos\Application Data\VonageTalk\profiles\csnet\history.xml
(debug) 09:06:44 UserProfile::connectSipAccounts: XD_SIP_ csnet
(debug) 09:06:44 UserProfile::connectSipAccounts: XD_SIP_ look for : T T F F
(debug) 09:06:44 UserProfile::connectSipAccounts: XD_SIP_ _sipAccount = TRUE
(debug) 09:06:44 UserProfile::connectSipAccounts: XD_SIP_ _activePhoneLine = TRUE
(debug) 09:06:44 UserProfile::connectSipAccounts: XD_SIP_ _sipAccountConnected = FALSE
(debug) 09:06:44 UserProfile::connectSipAccounts: XD_SIP_ _sipAccountIsConnecting = FALSE
(debug) 09:06:44 SipCallbacks::phoneLineStateChangedEventHandler: registerProgress: lineId=1 state=1
(debug) 09:06:44 SipCallbacks::phoneLineStateChangedEventHandler: lineId=1
(debug) 09:06:44 PhoneLine::setState: PhoneLineState=PhoneLineStateProgress
(debug) 09:06:44 SipAccount::setConnected: XD_SIP_ _isConnected = 0 -> connected = 0
(debug) 09:06:44 PhoneLine::setState: line state changed lineId=1 state=PhoneLineStateProgress
(debug) 09:06:44 PhoneLine::connect: connect username=csnet server=a.vonim.com lineId=1
(debug) 09:06:44 UserProfile::connectSipAccounts: XD_SIP_ connection OK
(debug) 09:06:44 UserProfile::connectSipAccounts: XD_SIP_ this is the end.

When I try to make a call:

(debug) 09:06:51 UserProfile::makeCall: XD_SIP_
(error) 09:06:51 PhoneLine::makeCall: SIP Account is not connected.
(debug) 09:06:51 UserProfile::makeCall: SIP Account is not connected.

How do these lines of a working Vonage Talk setup vary from the above?

_________________
ISP: Comcast - 15 Mbps Down / 1.6 Mbps Up
Ambit V10C018.80 Cable Modem
Linksys WRT54G Wireless Router
w/QOS Manual 1440, High to VT2442 port only
Motorola VT2442 using 1 phone jack
Vonage customer since August 25, 2005
View user's profile Send private message Visit poster's website
ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Wed Oct 29, 2008 2:41 pm    Post subject: Reply with quote Back to top

My log is as follows (a lot of configuration ht you did not get to yet, such as IM's)

I note that the error you get (Bolded in Red) I also get.

Have you checked for a firewall issue on your PC or on a router?

Log file=C:\Program Files\VonageTalk\log-main.txt
Date=2008-10-29
Time=15:20:36

(debug) 15:20:36 main: WengoPhone started
(debug) 15:20:36 FileReader::open: loading C:\Program Files\VonageTalk\vonageconfig.xml
(debug) 15:20:36 FileReader::open: loading C:\Users\user_profile_name\AppData\Roaming\VonageTalk\config.xml
(debug) 15:20:36 FileWriter::open: saving to C:\Users\user_profile_name\AppData\Roaming\VonageTalk\config.xml
(debug) 15:20:36 FileReader::open: loading C:\Users\user_profile_name\AppData\Roaming\VonageTalk\config.xml
(debug) 15:20:36 main: User: user_name
buildid: 20071022140915
revision: 317870

(debug) 15:20:36 QtWengoStyle::QtWengoStyle: style=windowsxp
(debug) 15:20:36 QtFactory::reset: RESET
(debug) 15:20:36 CommandServer::serverStatusEventHandler: connected
(debug) 15:20:37 GaimContactListMngr::NewListCbk: GaimContactListMngr : NewListCbk()

(debug) 15:20:37 QtLanguage::configChangedEventHandlerThreadSafe: language changed=C:\Program Files\VonageTalk\lang\qtwengophone_en.qm
(debug) 15:20:37 Win32VolumeControl::initVolumeControl: manufacturer's name for the mixer=High Definition Audio Device 1 104
(debug) 15:20:37 DtmfThemeManager::constructDTMF: find a theme : dialpad.xml
(debug) 15:20:37 DtmfThemeManager::constructDTMF: find a theme : dialpad.xml
(debug) 15:20:37 UserProfileHandler::setCurrentUserProfile: XD_SIP_
(debug) 15:20:37 UserProfile::UserProfile: XD_SIP_
(debug) 15:20:37 FileReader::open: loading C:\Program Files\VonageTalk\pics\avatars\default-avatar.png
(debug) 15:20:37 FileReader::open: loading C:\Users\user_profile_name\AppData\Roaming\VonageTalk\profiles\user_name\userprofile.xml
(debug) 15:20:37 UserProfileXMLSerializer::unserialize: XD_SIP_
(debug) 15:20:37 UserProfileXMLSerializer::unserialize: XD_SIP_ Retrieving wengoaccount
(debug) 15:20:37 WengoAccount::getFullIdentity: XD_SIP WENGO !
(debug) 15:20:37 FileReader::open: loading C:\Users\user_profile_name\AppData\Roaming\VonageTalk\profiles\user_name\imaccounts.xml
(debug) 15:20:37 FileReader::open: loading C:\Users\user_profile_name\AppData\Roaming\VonageTalk\profiles\user_name\contactlist.xml
(debug) 15:20:37 ContactList::_addContactGroup: new ContactGroup added work
(debug) 15:20:37 ContactList::_addToContactGroup: adding a Contact to group work
(debug) 15:20:37 ContactGroup::addContact: Contact added to group work
(error) 15:20:37 Win32VolumeControl::createMixerControl: mixerGetLineControlsA() failed using dwControType=1342373889
(debug) 15:20:37 ContactProfile::updatePresenceState: PresenceState=6
(debug) 15:20:37 Win32VolumeControl::initVolumeControl: manufacturer's name for the mixer=High Definition Audio Device 1 104
(debug) 15:20:37 ContactList::_addContactGroup: new ContactGroup added Friends
(debug) 15:20:37 ContactList::_addToContactGroup: adding a Contact to group Friends
(debug) 15:20:37 ContactGroup::addContact: Contact added to group Friends
(debug) 15:20:37 ContactProfile::updatePresenceState: PresenceState=6
(debug) 15:20:37 ContactList::_addContactGroup: new ContactGroup added Family
(debug) 15:20:37 ContactList::_addToContactGroup: adding a Contact to group Family
(debug) 15:20:37 ContactGroup::addContact: Contact added to group Family
(debug) 15:20:37 ContactProfile::updatePresenceState: PresenceState=6
(debug) 15:20:37 FileReader::open: loading C:\Users\user_profile_name\AppData\Roaming\VonageTalk\profiles\user_name\history.xml
(debug) 15:20:37 Win32VolumeControl::initVolumeControl: destination line name=Microphone volume controller name=Microphone Boost
(debug) 15:20:37 Win32VolumeControl::initVolumeControl: manufacturer's name for the mixer=High Definition Audio Device 1 104
(debug) 15:20:37 Win32VolumeControl::initVolumeControl: destination line name=Speakers/Headphone volume controller name=Speakers
(debug) 15:20:37 QtWengoPhone::languageChanged: retranslate main window ui
(debug) 15:20:37 QtWengoPhone::setQtDialpad: QtDialpad added
(debug) 15:20:37 UserProfileFileStorage::load: profile user_name loaded successfully
(debug) 15:20:37 UserProfileHandler::setCurrentUserProfile: XD_SIP_ sipAccount.isEmpty() = TRUE
(debug) 15:20:37 UserProfileHandler::setCurrentUserProfile: No current UserProfile set. Change now
(debug) 15:20:37 UserProfile::init: XD_SIP_
(error) 15:20:37 Win32SharedLibLoader::resolve: couldn't resolve symbol:127
(info) 15:20:37 Wenbox::Wenbox: Wenbox dll not loaded

(debug) 15:20:37 ChatHandler::imAccountAddedEventHandler: new account added: login: user_name protocol: IM_Service
(debug) 15:20:37 UserProfile::sipAccountInit: XD_SIP_
(debug) 15:20:37 SipAccount::init: XD_SIP_
(debug) 15:20:37 SipAccount::initLastTimeoutEventHandler: XD_SIP_
(debug) 15:20:37 UserProfile::connectIMAccounts: XD_SIP_
(debug) 15:20:37 WengoAccount::discoverForSSO: discovering network parameters for SSO connection
(debug) 15:20:37 CWengoPhone::initFinishedEventHandler: WengoPhone::init() finished
(debug) 15:20:37 WengoPhone::run: model thread is ready for events
(debug) 15:20:37 IMContactListHandler::contactMovedEventHandler: this IMContact(IM_contact) from group work has not been added yet. Adding it as new IMContact.
(debug) 15:20:37 PresenceHandler::connectedEventHandler: an account is connected, login=user_name protocol=3
(debug) 15:20:37 PresenceHandler::connectedEventHandler: subscribing to presence of=IM_contact
(debug) 15:20:37 ContactList::newIMContactAddedEventHandler: adding a new IMContact in group work: im_contact
(debug) 15:20:37 PresenceHandler::presenceStateChangedEventHandlerThreadSafe: presence of=user_name changed=offline
(debug) 15:20:37 PresenceHandler::presenceStateChangedEventHandlerThreadSafe: presence of=user_name changed=offline
(debug) 15:20:37 ContactProfile::updatePresenceState: PresenceState=1
(error) 15:20:37 PlaySoundFile::play: can't open file=
(debug) 15:20:37 ContactProfile::updatePresenceState: presence state changed=offline
(debug) 15:20:37 Presence::presenceStateChangedEventHandler: presence of=IM_name changed=offline
(debug) 15:20:37 IMContactListHandler::contactMovedEventHandler: this IMContact(im_contact) from group Friends has not been added yet. Adding it as new IMContact.
(debug) 15:20:37 Presence::presenceStateChangedEventHandler: presence of=IM_name changed=offline
(debug) 15:20:37 ContactList::newIMContactAddedEventHandler: adding a new IMContact in group Friends: im_contact
(debug) 15:20:37 PresenceHandler::connectedEventHandler: subscribing to presence of=IM_name
(debug) 15:20:37 PresenceHandler::presenceStateChangedEventHandlerThreadSafe: presence of=user_name changed=offline
(debug) 15:20:37 PresenceHandler::presenceStateChangedEventHandlerThreadSafe: presence of=user_name changed=offline
(debug) 15:20:37 ContactProfile::updatePresenceState: PresenceState=1
(debug) 15:20:37 ContactProfile::updatePresenceState: presence state changed=offline
(error) 15:20:37 PlaySoundFile::play: can't open file=
(debug) 15:20:37 Presence::presenceStateChangedEventHandler: presence of=IM_name changed=offline
(debug) 15:20:37 Presence::presenceStateChangedEventHandler: presence of=IM_name changed=offline
(debug) 15:20:37 PresenceHandler::changeMyAlias: changing alias for all with alias=
(debug) 15:20:37 PresenceHandler::changeMyIcon: changing icon for all
(debug) 15:20:37 FileWriter::open: saving to C:\Users\Name\AppData\Local\Temp\9
(debug) 15:20:40 WengoAccount::discoverForSSO: SSO can connect on Host = im-config.vonagenetworks.net, Port= 443
(debug) 15:20:40 WengoAccount::ssoTimeoutEventHandler: setting proxy settings for SSO request
(debug) 15:20:40 HttpRequest::sendRequest: https://im-config.vonagenetworks.net:443/config
(debug) 15:20:40 Uuid::generateInteger: generated id=184544
(debug) 15:20:40 VonageAccountParser::VonageAccountParser: Realm Empty, Using default value
(debug) 15:20:40 WengoAccount::answerReceived: login/password Ok
(debug) 15:20:40 WengoAccount::discoverForSIP: discovering network parameters for SIP connection
(debug) 15:20:40 NetworkDiscovery::getFreeLocalPort: UDP port 5060 is free
(debug) 15:20:40 WengoAccount::discoverForSIP: SIP will use 5060 as local SIP port
(debug) 15:20:40 WengoAccount::discoverForSIP: testSIP test number: 1
(debug) 15:20:40 NetworkDiscovery::testSIP: pinging SIP server a.vonim.com on port 10000 from port 5060
(debug) 15:20:40 WengoAccount::discoverForSIP: SIP can connect via UDP
(debug) 15:20:40 WengoAccount::discoverNetwork: initialization Ok
(debug) 15:20:40 UserProfile::loginStateChangedEventHandlerThreadSafe: XD_SIP_ user_name
(debug) 15:20:40 UserProfile::loginStateChangedEventHandlerThreadSafe: XD_SIP_ READY
(debug) 15:20:40 UserProfile::loginStateChangedEventHandlerThreadSafe: SMS created
(debug) 15:20:40 UserProfile::loginStateChangedEventHandlerThreadSafe: SoftUpdate created
(debug) 15:20:40 UserProfile::loginStateChangedEventHandlerThreadSafe: WsInfo created
(debug) 15:20:40 UserProfile::loginStateChangedEventHandlerThreadSafe: WsDirectory created
(debug) 15:20:40 UserProfile::addPhoneLine: XD_SIP_
(debug) 15:20:40 PhApiWrapper::enableAEC: AEC enabled
(debug) 15:20:40 PhApiWrapper::enableHalfDuplex: half-duplex disabled
(debug) 15:20:41 PhApiWrapper::init: phApi successfully initialized
(debug) 15:20:41 UserProfile::getProfileDirectory: XD_SIP_
(debug) 15:20:41 FileReader::open: loading C:\Users\user_profile_name\AppData\Roaming\VonageTalk\profiles\user_name\history.xml
(debug) 15:20:41 UserProfile::connectSipAccounts: XD_SIP_ user_name
(debug) 15:20:41 UserProfile::connectSipAccounts: XD_SIP_ look for : T T F F
(debug) 15:20:41 UserProfile::connectSipAccounts: XD_SIP_ _sipAccount = TRUE
(debug) 15:20:41 UserProfile::connectSipAccounts: XD_SIP_ _activePhoneLine = TRUE
(debug) 15:20:41 UserProfile::connectSipAccounts: XD_SIP_ _sipAccountConnected = FALSE
(debug) 15:20:41 UserProfile::connectSipAccounts: XD_SIP_ _sipAccountIsConnecting = FALSE
(debug) 15:20:41 SipCallbacks::phoneLineStateChangedEventHandler: registerProgress: lineId=1 state=1
(debug) 15:20:41 SipCallbacks::phoneLineStateChangedEventHandler: lineId=1
(debug) 15:20:41 PhoneLine::setState: PhoneLineState=PhoneLineStateProgress
(debug) 15:20:41 SipAccount::setConnected: XD_SIP_ _isConnected = 0 -> connected = 0
(debug) 15:20:41 PhoneLine::setState: line state changed lineId=1 state=PhoneLineStateProgress
(debug) 15:20:41 PhoneLine::connect: connect username=user_name server=a.vonim.com lineId=1
(debug) 15:20:41 UserProfile::connectSipAccounts: XD_SIP_ connection OK
(debug) 15:20:41 UserProfile::connectSipAccounts: XD_SIP_ this is the end.
(debug) 15:20:41 UserProfile::connectIMAccounts: XD_SIP_
(debug) 15:20:41 HttpRequest::sendRequest: https://im-config.vonagenetworks.net:443/config
(debug) 15:20:41 Uuid::generateInteger: generated id=231797656
(debug) 15:20:41 SipCallbacks::phoneLineStateChangedEventHandler: registerProgress: lineId=1 state=5
(debug) 15:20:41 SipCallbacks::phoneLineStateChangedEventHandler: lineId=1
(debug) 15:20:41 PhoneLine::setState: PhoneLineState=PhoneLineStateOk
(debug) 15:20:41 SipAccount::setConnected: XD_SIP_ _isConnected = 0 -> connected = 1
(debug) 15:20:41 UserProfile::loginStateChangedEventHandlerThreadSafe: XD_SIP_ user_name
(debug) 15:20:41 FileWriter::open: saving to C:\Users\user_profile_name\AppData\Roaming\VonageTalk\profiles\user_name.new\userprofile.xml
(debug) 15:20:41 FileWriter::open: saving to C:\Users\user_profile_name\AppData\Roaming\VonageTalk\profiles\user_name.new\imaccounts.xml
(debug) 15:20:41 FileWriter::open: saving to C:\Users\user_profile_name\AppData\Roaming\VonageTalk\profiles\user_name.new\contactlist.xml
(debug) 15:20:41 FileWriter::open: saving to C:\Users\user_profile_name\AppData\Roaming\VonageTalk\profiles\user_name.new\history.xml
(debug) 15:20:41 CUserProfile::phoneLineCreatedEventHandler: CPhoneLine created
(debug) 15:20:41 CUserProfile::wsSmsCreatedEventHandler: CSms created
(debug) 15:20:41 CUserProfile::wsSoftUpdateCreatedEventHandler: CSoftUpdate created
(debug) 15:20:41 CUserProfile::wsDirectoryCreatedEventHandler: CWsDirectory created
(debug) 15:20:41 UserProfile::loginStateChangedEventHandlerThreadSafe: XD_SIP_ CONNECTED
(debug) 15:20:41 PhoneLine::setState: line state changed lineId=1 state=PhoneLineStateOk
(debug) 15:20:41 QtWengoPhone::setQtContactList: QtContactList added
(debug) 15:20:41 QtWengoPhone::setQtHistoryWidget: QtHistoryWidget added
(warn) 15:20:41 WsInfo::execute: not yet implemented
(debug) 15:20:41 WsSoftUpdate::answerReceived: UpdateVersionRequired:
(debug) 15:20:41 WsSoftUpdate::answerReceived: DownloadURL: /${WENGO_FIRMWARE}
(debug) 15:20:41 WsSoftUpdate::answerReceived: SoftwareUpdateSize: SoftwareUpdateChecksum
(debug) 15:20:41 WsSoftUpdate::answerReceived: WengoPhone is up-to-date
(debug) 15:20:42 FileWriter::open: saving to C:\Users\user_profile_name\AppData\Roaming\VonageTalk\profiles\user_name.new\userprofile.xml
(debug) 15:20:42 FileWriter::open: saving to C:\Users\user_profile_name\AppData\Roaming\VonageTalk\profiles\user_name.new\imaccounts.xml
(debug) 15:20:42 FileWriter::open: saving to C:\Users\user_profile_name\AppData\Roaming\VonageTalk\profiles\user_name.new\contactlist.xml
(debug) 15:20:42 FileWriter::open: saving to C:\Users\user_profile_name\AppData\Roaming\VonageTalk\profiles\user_name.new\history.xml

When I make a call I get:

(debug) 16:08:54 UserProfile::makeCall: XD_SIP_
(info) 16:08:54 PhApiWrapper::setCallsEncryption: Set call encryption to:1
(debug) 16:08:54 PhApiWrapper::makeCall: call=sip:5555225222@vonagenetworks.net

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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Wed Oct 29, 2008 5:42 pm    Post subject: Reply with quote Back to top

I am using Vista and only had an issue when this application first came out. I think this application is dead in the water now without anymore upgrades to the application. \Even if stop the application you can't remove the 011username from the simulring/call forward until you actually enter another number, a glitch left by VT.

You may have to upgrade to Vonage Companion, which is why VT is no longer being developed.
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Wed Oct 29, 2008 6:00 pm    Post subject: Reply with quote Back to top

Does Vonage companion cost additional like Vonage Pro?

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roscopco
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Posts: 1326

PostPosted: Wed Oct 29, 2008 6:02 pm    Post subject: Reply with quote Back to top

I think it is one in the same. The calling plan is called Vonage Pro, and Vonage Companion is the application that is replacing Vonage Talk. I don't have it, nor will I pay for it.
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kamnet
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Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Sun Nov 02, 2008 3:26 pm    Post subject: Reply with quote Back to top

It's a frappin piece of junk. I've tried multiple times over the last year or so to use it on three different PCs, either the application refuses to recognize my username/password or it randomly crashes (either one or the other, never the same predictable pattern twice). Support on the Vonage Alpha forums has been a complete joke, unresponsive and unhelpful.

Why would I want to pay for something that can't even work for free? What's even worse is that this is forked off of a very nice, stable and working SIP application.
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun Nov 02, 2008 7:52 pm    Post subject: Reply with quote Back to top

kamnet wrote:
It's a frappin piece of junk. I've tried multiple times over the last year or so to use it on three different PCs, either the application refuses to recognize my username/password or it randomly crashes (either one or the other, never the same predictable pattern twice). Support on the Vonage Alpha forums has been a complete joke, unresponsive and unhelpful.

Why would I want to pay for something that can't even work for free? What's even worse is that this is forked off of a very nice, stable and working SIP application.


I've been using Vonage Talk now for well over a year with great success as well as many others have.

Do you know anyone who uses Vonage and the Vonage Talk application? Maybe they would allow you to sign-in on their Vonage Talk application with your username and password. If Vonage Talk crashes with your credentials but not theirs, that would lead me to believe that there is a problem within your account that's preventing you from using Vonage Talk.

Support for Vonage Talk is basically non-existent due to the fact that the program is no longer under development.
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kamnet
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Posts: 229
Location: Mt. Sterling, KY

PostPosted: Sun Nov 02, 2008 9:43 pm    Post subject: Reply with quote Back to top

Feh, there was no support for it even when it was under development. Every two months they'd make an update to the "logins are now fixed" thread, only for a dozen or so posts to follow about how it wasn't fixed.

It would have been nice if one of the developers had suggested that there was a problem with my Vonage account, and then looked into it. Instead I keep getting excuses about server issues or my computer being a problem (including two computers that had fresh, clean WinXP SP2 installs) even though I have no problem running Skype, Gizmo or any other SIP application. Assuming I even get a response. Several times I got no responses either in the forums or to PMs that the developers themselves requested.
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