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Bill18164 Posted:
For years when I
accessed my mail
box the response I
heard was “please
enter your
...

In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
Hi guys,  I
plan to install a
new in-house PBX,
but I'm not secure
in my knowledge,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
I've only just
signed up for
Vonage service a
couple of days ago
and set up the kit
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07

dconnor Posted:
Try: MODEM
->SWITCH V->
BROWSER ->
-> VONAGE
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 18, 2014 at 12:31:40

harshal45 Posted:
Hello, I have a
105Mbps Comcast
connection. When I
make a wired
connection to
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 17, 2014 at 10:46:09

johnnyc14 Posted:
The issue you are
having is related
to your Direct TV
set-top box. From
time to time,
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On May 10, 2014 at 10:30:44


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amogh
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Joined: Oct 25, 2008
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PostPosted: Sat Oct 25, 2008 3:58 pm    Post subject: Quality Problems with new Vonage V-Portal adapter Reply with quote Back to top

[font=Arial] [/font]

I got a new connection with Vonage last month and received the Vonage V-Portal adapter with 1 port router.

My Vonage phone adapter is directly connected to my DSL modem. I don't use a wireless router because I don't need one.

Things were great for the first few days, call quality was amazing. Since yesterday I have been having some issues with the call quality.

When I dial my Vonage number from my cell phone, whoever picks up the call at my house can hear me absolutely clearly. But I don't hear them clearly. Their voice is kind of robotic & cracking.

Any suggestions how to solve this problem ?
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kdf55
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Joined: Jun 30, 2007
Posts: 367
Location: Highland, IL

PostPosted: Sat Oct 25, 2008 9:50 pm    Post subject: Reply with quote Back to top

Check your internet connection with the Voip speed test under "Vonage Information" in the upper right. This helps to point if the problem is an ISP problem.
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crosenb
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Joined: Mar 29, 2008
Posts: 5

PostPosted: Sun Oct 26, 2008 8:42 am    Post subject: Reply with quote Back to top

The V Portal is junk. Vonage knows this & will do nothing. The only answer I have gotten on my problem is that I should kepp buying V Portals until I find one that works. So much for saving money with Vonage.
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun Oct 26, 2008 9:23 am    Post subject: Reply with quote Back to top

crosenb wrote:
The V Portal is junk. Vonage knows this & will do nothing. The only answer I have gotten on my problem is that I should kepp buying V Portals until I find one that works. So much for saving money with Vonage.


What exactly is your problem?
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amogh
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Joined: Oct 25, 2008
Posts: 4

PostPosted: Sun Oct 26, 2008 12:48 pm    Post subject: Reply with quote Back to top

Well the connection speed is fine.

I rebooted my DSL modem and then the call quality was back to normal again .... for a few hours.

After that it was back to the crackling / metallic sound mode.

I have no idea what is going on. Should I reboot my DSL modem every time I use Vonage ?

I tried playing around with the bandwidth saver settings. No help !! Right now it is at 50 kbps
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun Oct 26, 2008 1:26 pm    Post subject: Reply with quote Back to top

You shouldn't have to reboot your modem every time you need to use your phone. If rebooting your modem seems to correct things but only temporarily, it may be the modem that's causing the problem. Remove your Vonage adapter from your network and connect your dsl modem directly to your computer and run the Voip test from this site and post your results. There are other factors beyond your download and upload speed that can affect your success with Voip.
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Sun Oct 26, 2008 1:35 pm    Post subject: Reply with quote Back to top

Please post the information in the sticky message "What to post when having technical trouble with Vonage....".
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amogh
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Joined: Oct 25, 2008
Posts: 4

PostPosted: Sun Oct 26, 2008 1:42 pm    Post subject: Reply with quote Back to top

Pardon me for being an idiot. I should have given this information earlier.

The Vonage V-portal adaptel is in India connected to a BSNL Broadband modem.

I am not a techie, but I do understand some basic terminologies. By any chance is this an issue of IP conflict ?
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun Oct 26, 2008 1:51 pm    Post subject: Reply with quote Back to top

If you're able to get online, I wouldn't see it being an IP issue.
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amogh
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Joined: Oct 25, 2008
Posts: 4

PostPosted: Wed Oct 29, 2008 1:35 pm    Post subject: Reply with quote Back to top

Dear All,

the problem was with my internet connection. Now it has been resolved and Vonage works smoothly. Absolutely no issues.

Thank you all for your inputs and suggestions. Really appreciate it.

Amogh
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