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reebok
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PostPosted: Sun Feb 20, 2005 8:16 pm    Post subject: Reply with quote Back to top

jpd: your outgoing is so-so, but your incoming has not only latency, but discards also. this is probably the explanation for choppy incoming voice.
speed isn't your problem, it's the quality of your connection, which unfortunately there is little you can do about it.

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reebok
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PostPosted: Sun Feb 20, 2005 8:24 pm    Post subject: Reply with quote Back to top

ChelseaExpat: it depends on the codec, especially when you're talking Voip and not specifically Vonage. there are a ton of Voip providers and they all use a variety of codecs. to see who uses what, check this link:
http://www.dslreports.com/forum/remark,11582674
if you're talking Vonage specifically, they use G.711, G.726 and G.729 for their 90, 60 and 30kbps options in the bandwidth saver (located in the features section when you log into your account at vonage.com).
so roughly the highest call quality uses 9K/s (though it's a little more). you have roughly 25K/s (again, actually a little more) so you are fine there.
for a good technical look at the codecs and their sizes, see here:
http://www.dslreports.com/forum/remark,10277184

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tcraig
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PostPosted: Mon Feb 21, 2005 4:00 am    Post subject: using canadian vonage in spain- speed results Reply with quote Back to top

Hi Guys,
so far I have used Vonage quite successfully on a spanish ADSL connection. pretty nice to have a local number in calgary over here. just recently I have experienced some minor delays in conversation (last week), but in general pretty good.
here are my results, any suggestions to speed it up would be good (i have a 512/128 connection).
Download 436,320 bps
Upload 55,192 bps
QOS 97%
RTT 56 ms
MaxPause 63 ms
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TheDrunkenDj
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Joined: Feb 22, 2005
Posts: 9
Location: u.s. & mexico

PostPosted: Tue Feb 22, 2005 5:24 am    Post subject: Reply with quote Back to top

Question ....

right now (2:04am Eek ) :
QoS is 99%
RTT is 7ms
MaxPause is 140ms

however earlier (basically all afternoon 11am to 10pm)
my results were very poor QoS in the 20's and 30's and Max Pause between 300-550. dont remember what RTT was tho.

is there anybody from southern california (specifically the inland empire) that is using charterpipeline??? evidently charter is having huge over load problems and people all over the inland empire are getting pathetic ping results 400+ mid day on average and way under the reported DL-UL speeds (3meg DL 256kbps UL) earlier today when i ran the test i was showing 500-700kbps DL and 90kbps UL.

how bad is this for my phone service? and what kind of problems will i have?

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tangledwebster
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PostPosted: Tue Feb 22, 2005 10:23 am    Post subject: QOS PROBLEM...! Reply with quote Back to top

How do I convince my ISP that a low QOS is a problem...?

I'm using RoadRunner...Major USA cable ISP...

Also, How can I log my connectivity stat's so I can provide proof...?

My ISP states that java based speed tests are inaccurate do to the HIGH OSI level, etc...

is their any truth to this...?


Thanx,

tangledwebster





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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Feb 22, 2005 10:49 am    Post subject: Reply with quote Back to top

I don't think many isp's would consider low qos from the speed test here a problem. if you are having connectivity issues, use pingplotter.com over an extended period of time and show them the results (assuming you have bad results, which is actually doubtful). also, roadrunner has local speed tests which are great. you should be able to max out your advertised speed from them. if you don't, or don't get close, it becomes more obviously a local isp issue.
where are you located?

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TheDrunkenDj
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PostPosted: Tue Feb 22, 2005 3:44 pm    Post subject: Reply with quote Back to top

at the moment my isp is working fine. i have about 2.9mb dl and and 245 ul with a QoS rating of 95%...i will see how it holds up during peak usage hours tho Confused . also i had been having dropped calls that ended with a busy signal. i called tech support and basically they said what it might be was that the QoS settings on the rt31p2 router was set too high by default. so he said to set it to 90. then he said i should check to see if i would have any dropped calls after that. i hung up with him and called a movie theater voicemail that looped and let it play. so far i haven't had any dropped calls (though i've only check about twice, 15 min each time) however one very negative effect is that my internet connection is reduced to about 58kbps dl and ul is 0.81 Eek ****!!
is this normal in order to preserve the call??

**edit** just to clarify, it is reduced to that speed when i am on the phone. as soon as the call is ended my speeds are returned back to normal.

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Jerryat
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Joined: Feb 09, 2005
Posts: 47
Location: Minneapolis, MN

PostPosted: Tue Feb 22, 2005 8:17 pm    Post subject: Reply with quote Back to top

Mine when I'm AM using the phone: (it fluctuates)

Download: 2.05Mbps
Upload: 122kbps-413kbps
QoS: 88-99%
RTT: 48ms
MaxPause: 44-194ms

Can support 0-5 high-quality Vonage connections. (average is 1-2)

When I am NOT using the phone:

Download: 4.98Mbps
Upload: 302 kbps
QoS: 91%
RTT: 49ms
MaxPause: 121ms

Can support maximum of 5 high quality Vonage Voip connections

Can anyone decipher this for me?

Thanks!!

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My Setup:
Macintosh Powerbook G4 1.5ghz
OS 10.3.8/Safari 1.2.4
Road Runner 5MBps cable broadband
Linksys RT31P2 Vonage router
Firmware v.1.27.1
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mcdowelljc
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Joined: Feb 07, 2005
Posts: 66

PostPosted: Fri Mar 04, 2005 9:00 pm    Post subject: Reply with quote Back to top

My Results
Download 4,108,272 bps
Upload 229,760 bps
QOS 75%
RTT 38 ms
MaxPause 100 ms

Given your current Internet speeds, we estimate that your Internet connection can support a maximum of 3 simultaneous high quality Vonage® Voip connections

Oh, this is with someone on the Phone and a Call on Hold!

Not bad!
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zukdj
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Joined: Mar 03, 2005
Posts: 31

PostPosted: Sat Mar 05, 2005 5:02 pm    Post subject: Don't believe the hype Reply with quote Back to top

My Results
Download 4,891,928 bps
Upload 369,960 bps
QOS 98%
RTT 54 ms
MaxPause 21 ms


Looks great, huh??? I am still having major issues with voice dropout and garbled phone calls on Vonage. Cry I can hear people on the other end fine however they cannot always hear me. I live in upstate NY and have heard many others in my area complain about the exact same issues. I've called my ISP and had them come out to the house, no problems there, a solid connection. Vonage tech support answered my call after an hour wait on hold. The support rep I spoke with told me to transfer my calls to a cell phone and I should be fine....WHAT!!!! What a lame way to support a user with problems. I'm about ready to disconnect from Vonage unless they can redeem themselves with a fix for my crappy reception. I really think in my opinion the Vonage crew needs to take a closer look at the Albany, NY and surrounding areas a little better to fix this problem.

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