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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Author Message
WillardZ
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New Forum Member


Joined: Sep 11, 2006
Posts: 3

PostPosted: Mon Sep 11, 2006 9:19 pm    Post subject: Line noise so bad Vonage is unusable Reply with quote Back to top

Line noise so bad Vonage is unusable.
Noise goes away when I disable LAN pc's connection or unplug the RJ45s. Also goes away after powering down router (Linksys WRTP54G) until cool but returns after up to operating temp again.

Download 3,347,808 bps
Upload 232,824 bps
QOS 48%
RTT 66 ms
Max Pause 190 ms


Speed test statistics
---------------------
Download speed: 3758664 bps
Upload speed: 226304 bps
Quality of service: 58 %
Download test type: socket
Upload test type: socket
Maximum download pause: 210 ms
Average download pause: 4 ms
Minimum round trip time to server: 67 ms
Average round trip time to server: 155 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.4 ms
Jitter: server --> you: 8.7 ms
Packet loss: you --> server: 0.1 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 3
Estimated MOS score: 3.9
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jasondmc
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Joined: Oct 24, 2006
Posts: 1

PostPosted: Tue Oct 24, 2006 11:46 pm    Post subject: so... did the test and i still have some questions Reply with quote Back to top

download speed - 329 kbps
upload speed - 354 kbps
QoS - 62%
jitter - 4.7 ms
packet loss - 0%
Max Pause - 684 ms

So.... I did the test and I still have some questions.
It seems like getting a good clear conversation is few and far between.
I can hear the other party really well, but my voice is all unclear and cutting in and out.

I've tried a few different setups of our configuration, and was wondering if anyone else had any input.

We have 3 pc's, 1 wireless laptop, and the Vonage router, all coming out of a Linksys router. I tried the Vonage before the router, thinking that would throttle everything else, and become our firewall, but a IT/Networking friend said to put after the Linksys and install Netlimiter on all the PC's and the laptop.

It really seems that, I can only really get a clear call off when NOTHING else is going on. I'm not stupid, I know I can't try to download tons of stuff and do a lot of P2P stuff with a lot of uls/dls going on and expect an awesome phone conversation at the same time. I'd just like a normal conversation to go off without a hitch everytime I try to use it under normal circumstances.

For the record, I'm in LA County, just north of Los Angeles, in Newhall. Newhall is part of Santa Clarita which has a population of about 120k. Our ISP was Comcast, but now is TimeWarner/Roadrunner.

Any help or suggestions would be much appreciated.

Thanks for allowing the rant.

If anyone is willing to help me out, I'll be willing to provide any other info that may help them help me.

Thanks,
Jason
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Day
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Joined: Oct 25, 2006
Posts: 2

PostPosted: Wed Oct 25, 2006 11:30 am    Post subject: call vonage Reply with quote Back to top

try to call vonage... 1-866-243-4357. they might adjust your line settings.
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sbbay
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Joined: Sep 02, 2005
Posts: 3

PostPosted: Wed Oct 25, 2006 5:21 pm    Post subject: RTP300- Static Noise & Other end cannot hear me Reply with quote Back to top

My problem is that most of the time I hear static noise. 20% of my call, the other end doesn't hear me and I need to call back.
When I use the phone, the "Send" and "Receive" led on my cable modem are solid green until I hang up.
Obviously, I do not download or anything else while I talk over the phone.
What could be the problem?

When I test the cable modem directly to my computer, the QOS runs at 98% or so.

ISP: Comcast, connected to
Modem: Motorola SB5100, connected to
Router: Linksys RTP300 v.1.00.62
Bandwidth Saver: 50 kbps

Speed test statistics
---------------------
Download speed: 3988928 bps
Upload speed: 366848 bps
Quality of service: 38 %
Download test type: socket
Upload test type: socket
Maximum download pause: 109 ms
Average download pause: 16 ms
Minimum round trip time to server: 94 ms
Average round trip time to server: 137 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.9 ms
Jitter: server --> you: 8.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.1 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.8
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honeybunch
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Joined: Oct 22, 2006
Posts: 4

PostPosted: Fri Oct 27, 2006 9:56 pm    Post subject: QoS 6% Reply with quote Back to top

My Qos was 6% when I did the broadband test. Yuk, This is my first day on Vonage. Called someone twice. Twice we talked for a while then they couldn't hear me, even though I could hear them. Does the QoS number change or is it pretty consistent. Does weather have any effect on my cable?
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tricon23
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Joined: Oct 28, 2006
Posts: 6

PostPosted: Sat Oct 28, 2006 7:32 am    Post subject: My Info- Reply with quote Back to top

Download 3,937,976 bps
Upload 367,976 bps
QOS 98%
RTT 28 ms
MaxPause 19 ms

From Metrocast Cable in Sanford ME
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SNDSPD
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Joined: Aug 25, 2006
Posts: 1

PostPosted: Sat Oct 28, 2006 10:56 am    Post subject: choppy Call Quality overseas user Reply with quote Back to top

Hello all,
I have taken my Vonage device to Thailand. With my ISP
My Voip Speed test results are:
Download 109,256 bps
Upload 118,376 bps
QOS 60%
RTT 430 ms
MaxPause 462 ms

It indicates that I can have one reasonable call with occasional choppiness. However, few calls are free of choppiness and many are so choppy that communication is impossible. I am using the bandwidth saver feature to the max. Calls are very unreliable. Anyone have any suggestion to help?
Regards,
dan@soundspeed.ca
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Nannyof8
Full Forum Member
Full Forum Member


Joined: Nov 18, 2005
Posts: 51
Location: South Delta

PostPosted: Fri Nov 03, 2006 11:19 pm    Post subject: Reply with quote Back to top

Hello to all you Vonage professionals out there. I don't understand these tests at all, my calls are choppy, bad static, a loud whistle, sentences do not end correctly when you talk from one to the other. Good clarity when I speak Vonage to Vonage, otherwise very noisy friends are saying, call us and use your cell(which I don't because I only have 30 mins) your Vonage line is hard to hear and to chat properly. I put up with the bad line, the price is good and don't want to go back to Telus. Here are my results using DCCNET- advice please: thanks P.

Download: 3,316,720 bps
Upload: 570,944 bps
QOS: 37%
RTT: 93 ms
MaxPause 116 ms
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vinman371
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New Forum Member


Joined: Nov 08, 2006
Posts: 1

PostPosted: Wed Nov 08, 2006 6:58 am    Post subject: my download is 16.1/upload 362, but... Reply with quote Back to top

my quality of service is 72% and said "can be broken at times". I do have timeouts (packet discard and packet loss) and I do lose calls. How can this be resolved?
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NewView
Full Forum Member
Full Forum Member


Joined: Oct 30, 2006
Posts: 44
Location: Lost in the 60's

PostPosted: Wed Nov 08, 2006 7:36 am    Post subject: No problems here . . . Reply with quote Back to top

No problems here . . .

Speed test statistics
---------------------
Download speed: 10909312 bps
Upload speed: 359304 bps
Quality of service: 90 %
Download test type: socket
Upload test type: socket
Maximum download pause: 167 ms
Average download pause: 3 ms
Minimum round trip time to server: 18 ms
Average round trip time to server: 28 ms

Voip test statistics
--------------------
Jitter: you --> server: 26.9 ms
Jitter: server --> you: 142.8 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.5

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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