Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Author Message
jsilvers
New Forum Member
New Forum Member


Joined: Oct 23, 2008
Posts: 3

PostPosted: Thu Oct 23, 2008 1:01 pm    Post subject: No Voicemail Attachment on Mac Mail? Reply with quote Back to top

I recently made the switch from a PC notebook to the MacBook Pro. I'm using Apple's Mail program for my email. On my PC, voicemail's came through as an attachment. On my MacBook, the attachment is missing. I'm getting attachments from other senders, but not from Vonage. Anyone else have this issue or know how I can fix? Thanks.
View user's profile Send private message
Slyster
Vonage Forum Senior
Vonage Forum Senior


Joined: Sep 26, 2008
Posts: 81

PostPosted: Thu Oct 23, 2008 5:40 pm    Post subject: Reply with quote Back to top

Barring the fact that you have already checked to see if there is a supported wav player in the mac, are you receiving emails from Vonage, (email address changed?)if not may need to have your email address changed either in your Vonage online acct or call into tech support to do this. Make sure the email notification setting in your Vonage online acct is also enabled. There is a setting in Entourage (the MS equivalent of Outlook on the Mac) for how attachments should be encoded, with an option for Windows.
View user's profile Send private message
kodachrome
New Forum Member
New Forum Member


Joined: Oct 24, 2008
Posts: 1

PostPosted: Thu Oct 23, 2008 7:42 pm    Post subject: Reply with quote Back to top

I'm having the same problems. I think Apple is stripping the .wav attachments from the emails that are being sent from Vonage.
If you send the same Vonage email (forward it) with a different sender address it will arrive on the .mac server with the attachment.
I believe apple is filtering the content of attachments based on it being sent by Vonage.

I have posted at the Apple discussion boards. Try to post there to ring attention to this problem.

http://discussions.apple.com/thread.jspa?threadID=1763802&tstart=0
View user's profile Send private message
jsilvers
New Forum Member
New Forum Member


Joined: Oct 23, 2008
Posts: 3

PostPosted: Thu Oct 23, 2008 9:49 pm    Post subject: Reply with quote Back to top

Slyster - There is a wav player plugin for Quicktime, which I have installed. I'm able to play other wav files with it. I do receive the emails from Vonage, but the attachment is stripped out. I can log on through webmail on MyDomain.com and the attachments are there. I'm using the Mail program on MacBook, not Entourage. I was not able to locate the attachment coding in Mail. Do you know if there is one?

Kodachrome, Thanks for the link to the apple discussion board. I'll post over there too. I'm not using the .mac server, but a POP server account. There seems to be some filtering by Mac through the Mail program. Not sure what's going on.
View user's profile Send private message
mjones1040
New Forum Member
New Forum Member


Joined: Oct 25, 2008
Posts: 3

PostPosted: Fri Oct 24, 2008 8:43 pm    Post subject: .wav file still present Reply with quote Back to top

I am also having this problem. The .wav file is still present. It has not been stripped. You can download the file if you view it from within the Apple mobileme web client at me.com. However, it won't show up in Mail. It won't show on an iphone. It is really annoying... all these things used to work about a week ago....
View user's profile Send private message
a-dhold
Vonage Forum Senior
Vonage Forum Senior


Joined: Jun 21, 2005
Posts: 109

PostPosted: Sat Oct 25, 2008 12:00 am    Post subject: Reply with quote Back to top

it works on my mac mail

it comes thru as a player embedded inside the email
View user's profile Send private message
hoplimit
New Forum Member
New Forum Member


Joined: Oct 25, 2008
Posts: 3

PostPosted: Sat Oct 25, 2008 1:19 pm    Post subject: Raw Source shows attachment but Mail app ignores it Reply with quote Back to top

Opening the message and View - Raw Source shows attachment but Mail app ignores it.

The messages contain the Attachment for sure. This is also new for my family. It was busted a few weeks ago and started to work again. Now it is busted again.

Changing the email settings on the Vonage site seemed to help for a bit.

This really seems like a mail.app issue. But why would it have changed twice over the past month?

I've not done any Apple Updates (as a matter of course i wait a few weeks before running software update). Nothing has changed on my mac.

update: this may be unrelated but I found that
The compression is ulaw 2:1 and the DataRate of all of the files that do not work is below 64KBITS (63.97). All messages that are sent with DataRates at or above 64KBITS (64.01) WORK!!!!

I sent this along to Vonage support.

Update to update:

It is not the compression but the way the messages are being attached. If you save the "invisible" attachment to your desktop and send that attachment to yourself in a new email it will work. Mail.app doesn't like the way Vonage is attaching the attachment.
View user's profile Send private message
grinnelljd
New Forum Member
New Forum Member


Joined: Oct 27, 2008
Posts: 2

PostPosted: Sun Oct 26, 2008 8:52 pm    Post subject: Re: No Voicemail Attachment on Mac Mail? Reply with quote Back to top

I also have been seeing this problem with the missing .wav files in Apple Mail, but I am starting to think the problem is with how Vonage is formatting the emails.

I went back and looked at the raw source for an older email where the .wav attachment does appear and the raw source for a newer email message that does not display the .wav attachment.

What I discovered is that the Content-type fields are different.

The content-type should be multipart/mixed, but in the broken file it reads multipart/related.

Also there is an additional text block in the broken file that reads...

This is a multi-part message in MIME format
--===============8937520241106189529==
Content-Type: multipart/alternative;
boundary="===============8362608781052086719=="
MIME-Version: 1.0


This entire block of text is missing from the email file that correctly displays the attachment.

Also note that the body of the broken message seems to contain both these boundary text strings, while the file that works only contains the boundary string denoted in the header "Content-type" field.

Date: Oct 26 2008 05:45:54 PM
From: 15084781786
To : me (vonage number)
--===============8362608781052086719==--
--===============8937520241106189529==
Content-Type: audio/x-wav
MIME-Version: 1.0
Content-Transfer-Encoding: base64
Content-Disposition: attachment; filename="voice-message.wav"


So apparently, something seems to have changed in the way the voicemail emails with attachments are being sent by Vonage. not only is the Content-type different, but there are now two boundary test strings when before there was just the one.

Take a look for yourself and see if you identify the same issue.

I'm using Leopard 10.5.5 using Apple Mail 3.5.

You'll find your email files are stored as .emlx files. Look in ~/Library/Mail, then find the folder that corresponds with your email account. The .emlx files will be in the INBOX.mbox/Messages folder (assuming you haven't moved them).

To locate the file I wanted I used Quick Look (spacebar) and scrolled through the files quickly using the up and down arrow keys. Once I found the email I wanted to examine, I right clicked it (Command-Click) and chose Open With > Other... and selected TexEdit.

Compare the source of a file that displays the attachment with one that doesn't display the attachment.

I honestly don't think Apple Mail is guilty here since the headers were munged up when I viewed them using my ISP's (Verizon) webmail so Apple Mail can't be at fault, though some might argue that it could handle this formatting better. I haven't yet investigated how other email clients handle the new format.

Oh, and I edited the malformed .emlx file, saved it and then restarted Apple Mail. The once broken message is now displaying the .wav attachment after editing and "repairing" the .emlx file.

Jeff
View user's profile Send private message
VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Mon Oct 27, 2008 12:33 pm    Post subject: Reply with quote Back to top

While you are correct that there was change made on the Vonage side which did change the headers, this change is well with spec of the RFC. It is an issue of how the application interprets the header and is technically a Mac issue and is why other mail applications were unaffected. The change only affected the way it displayed for you. If you would have gone to Edit, Open File attachment, it would have played.

This change was just rolled back to accommodate Mac Mail / iPHONE users so you should now be able to play the attachment as you did before. Please note that another upgrade will be coming to address other issues. It should be patched in a way that this attachment issue does not occur however, you may or may not notice a change to user experience.
View user's profile Send private message
mjones1040
New Forum Member
New Forum Member


Joined: Oct 25, 2008
Posts: 3

PostPosted: Mon Oct 27, 2008 12:40 pm    Post subject: Reply with quote Back to top

Huh? I think I understand what you are saying, however, I am unable to play the files within Apple Mail or on my iphone. They used to work fine on both. Now neither works. In Mail, you must go to File->Save Attachments... and then open the .wav file in iTunes or Quicktime to play it. It used to simply show a player within Mail. The iphone simply doesn't show the attachment at all. There used to be a link one could click to download the .wav file and it would then play on the phone. Now, no dice!

If Vonage would change things back to the way they were before, all would be fine...


VonTechMgr wrote:
While you are correct that there was change made on the Vonage side which did change the headers, this change is well with spec of the RFC. It is an issue of how the application interprets the header and is technically a Mac issue and is why other mail applications were unaffected. The change only affected the way it displayed for you. If you would have gone to Edit, Open File attachment, it would have played.

This change was just rolled back to accommodate Mac Mail / iPHONE users so you should now be able to play the attachment as you did before. Please note that another upgrade will be coming to address other issues. It should be patched in a way that this attachment issue does not occur however, you may or may not notice a change to user experience.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New ahovtzGabe
New Today 3
Yesterday 1
Total 98578

Who Is On Site
Visitors 86
Members 1
Total 87


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.67
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.82 Seconds and 249 Pages In The Last 60 Seconds
The Vonage VoIP Forum