Vonage has matured, and is a business, unfortunately the fact that it’s a business means its first objective is to make money, before they spend an extra dime on customer luxury items they will milk its current offerings for what it’s worth until it’s really necessary to be competitive. They cost for implementation out ways the cost for market share to them.
It is up to the executives to make sure that happens in a creative manner by offering a value add service @ a reasonable price. Some of the powers that be are aware of customer trends.. You have to be really pissed to leave a good service... one feature alone won’t do it.
But if a competitor comes about with a service offering that can't be beat.. Then these guys suffer in the long run.
So when you make suggestions make note of the competitor offering the service. btw 29 bucks for anonymous call rejection or screening service is to too much, i got the service from Verizon for about 2.99 extra per month it was awesome Just my thoughts
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