Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Author Message
ijourneaux
Vonage Forum Junior
Vonage Forum Junior


Joined: Jul 16, 2005
Posts: 29

PostPosted: Wed Oct 22, 2008 10:06 am    Post subject: Sound Quality doesn't pass the spouse test Reply with quote Back to top

I have been struggling for months with poor sound quality. I think I have two issues.
The most important problem is that people at the other end of the call can often not understand what we are saying. Our voice is badlly broken up It doesn't happen all of the time but bad enough that my wife wants to drop the service. I monitor my upload and download speed several times a day and performance is typically good. Any Voip test indicate performance should be good enough with upload speeds typically in the 300K range.

The second problem is static on my end. all of the phones have a crackle pop sound continuously. I tried connecting up a wired phone directly to my pap2 but there is still alot of crackle and pop. I tried moving to the other line on the pap2 and still have the crackle pop.

How do I go about troubleshooting this?
View user's profile Send private message
ijourneaux
Vonage Forum Junior
Vonage Forum Junior


Joined: Jul 16, 2005
Posts: 29

PostPosted: Wed Oct 22, 2008 10:20 am    Post subject: Reply with quote Back to top

Here's the info:
1.Location - Stevens Point, WI
2. ISP - Charter Cable
3.Upload - 250 kbps Download-2602 kbps
4.Modem - Motorola ??
5.Adapter -PAP2
6. Setup- Modem -->Hawking HBB1 QOS - TrendNet Router -->PAP2--> Panasonic 2.4Ghz 4 phone system
View user's profile Send private message
ijourneaux
Vonage Forum Junior
Vonage Forum Junior


Joined: Jul 16, 2005
Posts: 29

PostPosted: Wed Oct 22, 2008 10:23 am    Post subject: Reply with quote Back to top

Download speed 4677 Kbps (socket test)
Upload speed 470 Kbps (socket test)
Quality of service 98 %
Maximum delay 76 ms
Round trip time 52 ms
Upstream jitter 1.7 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 1.0 ms
Downstream packet loss 0 %
Downstream packet order 100 %
Downstream discards 0 %
View user's profile Send private message
VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Wed Oct 22, 2008 10:41 am    Post subject: Reply with quote Back to top

Please note that these tests are run to 3rd party servers. Traffic does not route through the internet the same way as routes change based upon final destination IP. So while you may have low jitter and a good MOS score on a Voip test does not mean the internet path between yourself and Vonage's media relays is good. Another thing people think is that if they have all the bandwidth in the world that streaming media will be fine. This is incorrect as bandwidth is only a small part of where your voice quality will come from.

So to start, you must first identify when the issue occurs. Is it random or mostly in the evening hours when local ISP traffic is at the highest? At the time you are experiencing this issue, run your bandwitdh tests, Voip tests, and ping and traceroute to Vonage media relays 69.59.248.70, 69.59.235.35, and 69.59.241.35. If you compare the results of the tests to the same tests you ran when you don't have the issue, you should see a difference and this may help pinpoint the issue.

For your next issue, are you saying you hear the static even through the dial tone prior to connecting a call? If so, have you switched out the phone cable between PAP2 and phone? Have you tried to plug the PAP2 directly in the wall's electrical outlet if connected to a power strip? If directly plug into the wall's electrical outlet, have you tried a different outlet?
View user's profile Send private message
VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Wed Oct 22, 2008 10:51 am    Post subject: Reply with quote Back to top

One other thing to point out is that 250 - 300 kbps is very much on the low side for todays broadband standards. Not saying this is the issue but if your set to use a codec of High(g711) you should be using Normal(g729). Can you also verify whether or not there is any PC activity during the times your spouse or yourself has the audio issues? I am not fully clear of your physical network topology but if the PAP2 is connected to the TrendNet router and there are PC's connected to the TrendNet router, the QOS you mention that takes place on the Hawking will not prioritize any packets until they reach the Hawking. This means you could be bottlenecking or having packets discarded at the TrendNet if there is any PC traffic running at the same time as a phone call.

QOS works by queuing up packets with the lower priority and allowing the higher priority to pass through in real time. If your UDP voice packets and running through the TrendNet at the same time you are web browsing, the issue could be the TrendNet is dropping packets before they even reach the Hawking.
View user's profile Send private message
ijourneaux
Vonage Forum Junior
Vonage Forum Junior


Joined: Jul 16, 2005
Posts: 29

PostPosted: Wed Oct 22, 2008 10:57 am    Post subject: Reply with quote Back to top

The outgoing sound breaking up seems random. This morning it was particularly bad so my wife had to switch to her cell phone. There wasn't anything special going on on the network. Is there at way to automate the ping and traceroute testing so it goes on in the background. Maybe then I might be able correlate to the bad calls.

THis is the serious issue. Everytime it happens my wife asks me why we still use Vonage.


I haven't discounted my router as being part of the problem but I would hate to swap it out only to find out it didn't make a difference.

I tried switching to the second port on the PAP2 and hooking up a wired phone directly to the pap2. It didn't seem to make a difference. Right now the Pap2 is plugged into a UPS. I will try chaning the adaptor and where it is plugged in to see if it makes a difference.
View user's profile Send private message
ijourneaux
Vonage Forum Junior
Vonage Forum Junior


Joined: Jul 16, 2005
Posts: 29

PostPosted: Wed Oct 22, 2008 11:10 am    Post subject: Reply with quote Back to top

This morning there was no network activty when my wife had to change to her cell phone. I haven't discounted the router as being part of the problem but wonder how can I confirm if it is the problem.

PIng to the 3 Vonage server are 40-45ms to the first 2 and 85-90ms on the third.

THe tracert is interesting
│Tracing route to media-relay-44.klax1.s.vonagenetworks.net [69.59.241.35]♪
│over a maximum of 30 hops:♪
│♪
│ 1 * * * Request timed out.♪
│ 2 * * * Request timed out.♪
│ 3 16 ms 6 ms 7 ms 96.34.22.84 ♪
│ 4 14 ms 11 ms 10 ms 96.34.16.194 ♪
│ 5 12 ms 12 ms 9 ms 96.34.16.201 ♪
│ 6 17 ms 19 ms 17 ms 12.86.31.121 ♪
│ 7 40 ms 42 ms 41 ms tbr2.cgcil.ip.att.net [12.122.99.74] ♪
│ 8 42 ms 42 ms 42 ms cr2.cgcil.ip.att.net [12.122.17.237] ♪
│ 9 47 ms 40 ms 40 ms cr1.n54ny.ip.att.net [12.122.1.1] ♪
│ 10 41 ms 41 ms 40 ms tbr1.n54ny.ip.att.net [12.122.16.162] ♪
│ 11 42 ms 40 ms 40 ms gar1.nyzny.ip.att.net [12.122.86.165] ♪
│ 12 * * * Request timed out.♪
│ 13 40 ms 42 ms 42 ms ae0.0.br01.klga1.m.vonagenetworks.net [69.5
│ 14 40 ms 39 ms 39 ms so-3-0-0.br01.kord1.m.vonagenetworks.net [6
│ 15 42 ms 40 ms 39 ms ae0.br02.kord1.m.vonagenetworks.net [69.59.
│ 16 89 ms 86 ms 85 ms so-2-1-0.br01.klax1.m.vonagenetworks.net [6
│ 17 86 ms 86 ms 85 ms ve251.sw01.klax1.m.vonagenetworks.net [69.5
│ 18 85 ms 85 ms 87 ms media-relay-44.klax1.s.vonagenetworks.net [
│♪

There were a couple of time outs listed. I am not sure if that indicates a problem or not.
View user's profile Send private message
VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Wed Oct 22, 2008 11:33 am    Post subject: Reply with quote Back to top

Nothing wrong there. A Request Time Out just means that the router on that hop not repsond to ICMP requests but it will pass ICMP along to the next router.

I can tell you this. If the issue is very serious due to how bad the audio sounds but only happens at random times, it means one of three things. Either there is local network traffic(spyware, updates, etc...)decresasing bandwidth or bottlenecking at the router, the local Charter node you are on gets saturated due to heavy usage, or there is a bad hop between you and the media relay. Note that internet routes and routers can change time to time due to load balancing so what may look good now may have a problem at another time. So again, you would have to run traceroutes to the 3 IP's I gave you as run your other tests when quality is good. Then run it again when the quality is poor.

The easiest way to automate would be to use a 3rd party application such as ping plotter or something like it. Then let it run on your PC. Check the results after 24 - 48 hours.
View user's profile Send private message
ijourneaux
Vonage Forum Junior
Vonage Forum Junior


Joined: Jul 16, 2005
Posts: 29

PostPosted: Wed Oct 22, 2008 11:53 am    Post subject: Reply with quote Back to top

I installed pingplotter and will monitor worda while to see if I can identify a correlation to bad calls.
View user's profile Send private message
ijourneaux
Vonage Forum Junior
Vonage Forum Junior


Joined: Jul 16, 2005
Posts: 29

PostPosted: Wed Oct 22, 2008 9:08 pm    Post subject: Reply with quote Back to top

I have had ping plotter running all day. All day long the latency was about 40ms. Then at 4:50pm for 10 minutes, the latency went to 300ms at hop 3 (96.34.22.84). Then back to normal. That server is a charter server.

I wasn't home to amek a call at that time but I can't imagine the call would have benen good with that kind of latency.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New JeffreyEr
New Today 0
Yesterday 2
Total 98573

Who Is On Site
Visitors 123
Members 0
Total 123


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.65
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.78 Seconds and 184 Pages In The Last 60 Seconds
The Vonage VoIP Forum