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VonTechMgr
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PostPosted: Wed Oct 22, 2008 9:41 pm    Post subject: Reply with quote Back to top

This was exactly the type of thing I was hoping you would be able to find. If the high latency you saw did last for an extended period of time, it could cause a period of jitter for all packets taking that route. This could cause some choppy audio conditions. While 300ms by itself would not cause a huge problem, if there was packet loss due to this or your standard deviation fluctuated enough to cause jitter, it would sound bad. If you continue to monitor this and see similar results on the same IP or one close to it. This could indicate more traffic then the ISP can handle at any one given point. And if this be true, nothing really can be done because the ISP is not concerned with 3rd party streaming media over their network.
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ijourneaux
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PostPosted: Wed Oct 22, 2008 9:54 pm    Post subject: Reply with quote Back to top

There doesn't seem to be any packet loss to the final Vonage server although one of the servers along the way sometimes has 10% packet loss. The only thin is the sudden increase in latency which just as suddenly drops back to normal.

That being said, you indicate that there is nothing (or little) that can be done.

I guess if I switch to charter digital phone servier, I guess thay might be interested in troubleshooting the issue as I would thing they would experience the same thing.
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trekologer
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PostPosted: Thu Oct 23, 2008 6:54 am    Post subject: Reply with quote Back to top

With a latency spike of 300 ms, you don't need packet loss to lose packets in a Voip call. The other side doesn't get a bunch of packets when it needed to receive them so it didn't have audio for that time, causing choppy audio. This is typically called "packet discards" verses "packet loss".

From your testing it does look like the problem is contained within Charter's network. However, its deep within their network, not between your modem and their head-end. Because of this, if you call technical support the agent is either not going to understand what you are talking about (and so tell you that they "pinged your modem and you have great signal") or maybe they understand it but have no capability to get that fixed.

I'd say give calling Charter a call and tell them that you're listening to streaming audio and it keeps stopping to say "rebuffering". Don't mention the "V" word. Just tell them about streaming audio problems and that someone suggesting you run a ping plotter test which found that occasionally the latency on 96.34.22.84 jumps up to 300 ms.
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ijourneaux
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PostPosted: Thu Oct 23, 2008 8:29 am    Post subject: Reply with quote Back to top

I will try that to see if it makes a difference. Charter's tech support is almost always difficult to interact with even when you can get through to the correct person.
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ijourneaux
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PostPosted: Thu Oct 23, 2008 9:18 pm    Post subject: Reply with quote Back to top

I have been monitoring my latency for 2 days now. Although there have been several periods where the latency is bad, my wife just made a call where the person on the other end couldn't understand her at all and she had to hang up. I asked her to call the person back but the line was busy. She call another phone number and the the callee indicated that the voice quality was fine.

At that time Ping plotter indicated that everything was fine for at least 20 minutes before the phone call, during the attempt to call and atleast 10 minutes after the call.

This would seem to indicate that the changes in latency I have been seeing are not the cause of the problem. Atleast not to the Vonage server 69.59.248.70.

What would the next step in the troubleshooting process be?
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RudeGirl
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PostPosted: Fri Oct 24, 2008 2:19 am    Post subject: Reply with quote Back to top

Sounds like you're getting some sort of interference from some other equipment. Try keeping at least 2 feet between devices in your network, including the actual telephone. If this doesn't resolve the issue you should try a different phone and telephone cord.
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ijourneaux
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PostPosted: Fri Oct 24, 2008 7:28 am    Post subject: Reply with quote Back to top

If it was interference, the problem would be more continuous. The hardware doesn't move ever.

At this point, I don't see how the info I have collected to date. points to anything other than Vonage or perhaps the PAP2 interface is starting to fail.
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RudeGirl
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PostPosted: Fri Oct 24, 2008 11:46 am    Post subject: Reply with quote Back to top

Well you asked what the next step in troubleshooting would be and that was it so...
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VonTechMgr
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PostPosted: Fri Oct 24, 2008 12:57 pm    Post subject: Reply with quote Back to top

ijourneaux.....When I gave you the 3 Media Relays addresses, I explained that each was from a different outbound Vonage Co Location. Each of these locations house many media relays and depending upon what number you dial will depend which site, Gateway, and interconnecting carrier your call is sent to. So while you were running a traceroute with Ping Plotter to the NYC IP address, your wife's call could have completed through a gateway in LA or VA which are the 2 other IP's I provided. While the ASN advertisements from the border routers may be very similar, your routes to each site will be different therefore you could have more latency, packet loss and jitter when calls go through one site compared to another.

Your inbound calls may also be routing through another site all together but without knowing your phone number, I could not tell you which location your inbound calls terminate through.
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ijourneaux
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PostPosted: Fri Oct 24, 2008 4:17 pm    Post subject: Reply with quote Back to top

Sorry RudeGirl. I didn't mean to dismiss your recommendation. I did try a new phone, wired, that I hooked directly into the PAP2 a few days ago, and didn't notice any improvement.
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