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vsound
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Posts: 12

PostPosted: Thu Oct 16, 2008 11:31 am    Post subject: Poor Connection Quality with 2 Phone Numbers Reply with quote Back to top

Every single time we call two local relatives, the audio quality is always horrible. They can't hear us.

When they call us back everything is fine.

As a test I did temporarily undo my household wiring and plugged a corded phone directly into the Vonage box and THEN my audio quality on a call to them was fine.

Why does this happen consistently with 2 certain phone numbers?

I'm stumped. Thanks.
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Slyster
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Joined: Sep 26, 2008
Posts: 81

PostPosted: Thu Oct 16, 2008 4:30 pm    Post subject: Reply with quote Back to top

How old is the residence/office? What type of phone wiring is involved? (cat3,5...) Has recent work been done on the home phone wiring and if so was it correctly done with proper parts,cable...etc? Are you able to try other existing phone jacks? Vonage does work with a 3rd party tech vendor for home wiring issues if it is available in your area. If not try firedog,geeksquad...etc to check out the internal wiring. Also use no more than 5 physical phones connected to one line on the Vonage device. If this is not the issue then by all means give a call into Vonage tech support.
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ed56
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PostPosted: Thu Oct 16, 2008 9:16 pm    Post subject: Reply with quote Back to top

Also, make sure you have dsconnected the PSTN phone line from your household phone wiring

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vsound
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Joined: Oct 16, 2008
Posts: 12

PostPosted: Fri Oct 17, 2008 8:01 am    Post subject: Reply with quote Back to top

How old is the residence/office?
>4 years

What type of phone wiring is involved? (cat3,5...)
>We have Comcast coax feed. Cat 5 hooks up our network.

Has recent work been done on the home phone wiring and if so was it correctly done with proper parts,cable...etc?
>No

Are you able to try other existing phone jacks?
>Same poor quality from either cordless or corded.

to check out the internal wiring.
>Sure that is fine. Never had problems with it with Verizon and the house is fairly new.

no more than 5 physical phones
>Only have 4 connected, 3 cordless, 1 corded.

have dsconnected the PSTN phone line from your household phone wiring
>If you mean the Verizon lead to the box outside, yes I did that and clearly marked the box to not reconnect. I know I did that right because I tested that the phone line was dead when I disconnected those and that it only came back to life when I hooked up Vonage.

Thanks for any more thoughts. I did put an email into Vonage.
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ed56
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Posts: 832

PostPosted: Fri Oct 17, 2008 11:30 am    Post subject: Reply with quote Back to top

If not done so, or if you did not use the same cord from on the corded telephone, try using a different cord between the Vonage device and the household wiring. You might also want to check the connections on the wall jack.

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