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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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Scooter72
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Joined: Oct 07, 2008
Posts: 2

PostPosted: Mon Oct 06, 2008 9:47 pm    Post subject: Faxing and HP6310 All In One Reply with quote Back to top

Hi all,

After searching through the Forum, HP's website and Vonage Customer Services, I turn to you.

I have an HP6310 all in one plugged into my local 'home office' network. I have the Motorola 2 Port Vonage modem and I have purchased 2 'voice' lines. I need to fax about 4-5 times a month and will use the 2nd line for voice most of the time.

I plugged the fax into line 2 on the router and then from the fax to the phone and I get an error code on the modem and then both of my lines stop working --- and then an the obnoxiously loud noise letting me know I won't be using the phone with this config.

I unplug the fax and plug the line back into Port 2 and again works like a charm.

I followed the forums advice and turned off ECM and dropped to 9600 baud - although I think that this is for people who get further then I did.....

I'd like to get this resolved so I can roll out Vonage to 50 telecommuters at my company, but we're standardized on the 6310 - and if doesn't work, then we can't move forward.

Any help would be greatly appreciated. Thanks in advance!

Steven
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Slyster
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Vonage Forum Senior


Joined: Sep 26, 2008
Posts: 81

PostPosted: Mon Oct 06, 2008 10:51 pm    Post subject: Reply with quote Back to top

Check out this site http://voipfrustration.com/Faxing/HP/officejet.html and make sure you are using a 2conductor (or 2wire) phone line to connect the fax machine to the Vonage device. Call in, perhaps the line that you are using the fax machine on may have to be tweaked just a little with Vonage.
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Scooter72
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Joined: Oct 07, 2008
Posts: 2

PostPosted: Tue Oct 07, 2008 9:18 am    Post subject: 6310 Fixed! Reply with quote Back to top

Slyster et all -

I can't believe that 3 days of tinkering came down to a phone cord. It was simply a 2 wire cord that was needed.

Thank you Slyster!
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Slyster
Vonage Forum Senior
Vonage Forum Senior


Joined: Sep 26, 2008
Posts: 81

PostPosted: Tue Oct 07, 2008 10:48 pm    Post subject: Reply with quote Back to top

My pleasure and thanks for using Vonage!
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