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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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spmcevoy
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PostPosted: Mon Oct 06, 2008 3:28 pm    Post subject: Port existing 800# - is there a way?? Reply with quote Back to top

I have an existing 800 number service with AT&T, and very much want to port my small business services to Vonage. The number is well known and embedded in all our print marketing, so we cannot 'change' it.

The number porting tool says we can't move an 800#. I am hoping there is some way to accomplish this.

Can it be done?

Thanks

Steve
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DLevenson
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PostPosted: Mon Oct 06, 2008 3:59 pm    Post subject: Reply with quote Back to top

If AT&T is presently routing your 800 number to your POTS (plain old telephone service) number, and you port your POTS number to Vonage, your toll-free calls will continue to be routed to the same POTS number even if that number is now served by Vonage. AT&T will probably never know the difference, and probably couldn't care less.

If, for some reason, AT&T does care and won't do this, almost any other 800 service provider will, and you can port the 800 number from AT&T to another provider.

I have had a couple of 800 numbers for years. They were always routed to my 908 numbers. When those 908 numbers were ported to Vonage, the 800 routing stayed in place, and the calls continued to be routed to my Vonage numbers.

The only inconvenience is that I get one bill from the 800 service provider and another from Vonage. But I used to get the same bill from the 800 service provider and another from Verizon, so it's no worse this way.

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spmcevoy
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PostPosted: Mon Oct 06, 2008 4:23 pm    Post subject: Reply with quote Back to top

My local is AT&T, formerly SBC (I am in California).

I currently get one bill for the land line, and it has an extra charge on it for the 800 number service

If I port the land line number to Vonage, I was planning on cancelling the account with AT&T, and wouldn't this cancel the 800 number too?
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Slyster
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PostPosted: Mon Oct 06, 2008 9:25 pm    Post subject: Reply with quote Back to top

* $4.99 per month for 100 minutes.
* 4.9 cents per additional minute.
* $9.99 activation fee.
* Unlimited quantity of Toll-Free Numbers.
* Used only to receive calls.
* Incoming calls from anywhere in the USA and territories in the NANP* are free for the caller.
* You cannot port a toll-free number to Vonage.
* Non-US callers can call Vonage Toll-Free numbers from Domestic US, Canada, Puerto Rico, Guam, and US Virgin Islands.
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spmcevoy
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PostPosted: Tue Oct 07, 2008 9:42 am    Post subject: Reply with quote Back to top

Yes, I am aware that the default line is "You cannot port a toll-free number to Vonage."

The reason I bring it up in the forum is to see if any of you crafty folks out there have found a solution for this, hopefully with Vonage's blessing (at least tacidly).

Other telco's can port and 800 number, so I am working from the standpoint that it must be possible.

Any other ideas?

If I release the number with my existing carrier, can I immediately re-acquire it through Vonage?
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DLevenson
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PostPosted: Tue Oct 07, 2008 7:50 pm    Post subject: Reply with quote Back to top

If AT&T is your local service provider and your 800 provider, you should first port your 800 number to another provider. Find any long distance provider who offers 800 service and sign their LOA to have your 800 number ported. Give them your POTS number and have them route your 800 number to that POTS number.

When the above has taken effect, port your POTS number to Vonage. Your 800 calls will continue to be routed to your POTS number, which will now be served by Vonage. I have done this. Neither the 800 provider nor Vonage has any objection to this use of both services. You'll get separate bills for 800 and local service.

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Dave Levenson, NJ
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Rich215
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PostPosted: Sun Sep 26, 2010 1:22 pm    Post subject: still possible? Reply with quote Back to top

DLevenson wrote:
If AT&T is your local service provider and your 800 provider, you should first port your 800 number to another provider. Find any long distance provider who offers 800 service and sign their LOA to have your 800 number ported. Give them your POTS number and have them route your 800 number to that POTS number.

When the above has taken effect, port your POTS number to Vonage. Your 800 calls will continue to be routed to your POTS number, which will now be served by Vonage. I have done this. Neither the 800 provider nor Vonage has any objection to this use of both services. You'll get separate bills for 800 and local service.


Is this possible still?

I would like to move my land line phone with a 800 # to use on vonage.... can I do this? If so, would I get charged for minutes by the 800 carrier still? Or would I just have to pay for the monthly plan fee for my 800 line ?
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DLevenson
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PostPosted: Tue Sep 28, 2010 10:01 pm    Post subject: Reply with quote Back to top

If you currently pay a carrier for 800 service that is routed to your POTS number, moving the POTS number to Vonage will have no effect at all on your 800 service. They will continue to route your inbound toll-free calls to the same POTS number (unless you tell them to route it somewhere else).

The price of the 800 number, including the price of inbound minutes, would not be affected by your moving the POTS service to Vonage or any other carrier. Yes, you'll still be billed for 800 usage, at the same rate you now pay.

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celishigel
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PostPosted: Tue Dec 14, 2010 3:20 am    Post subject: Reply with quote Back to top

Billing of 800 number is done either as Flat Rate or Pay per Call systems.
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artetc
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PostPosted: Fri Jan 07, 2011 7:22 pm    Post subject: 800 Number Porting into Vonage Reply with quote Back to top

Vonage has some great potential for business. The service works relatively well, but porting numbers is not V's expertise. With the POTS numbers, they don't get the account number, carrier, lead number, etc... In my situation, I was porting a non-lead number to Vonage. After 4 conference calls, with the loosing phone company, customer service rep, portablility rep and myself, we finally got things moved...2 months later... As for Switched 800 service, they really don't understand how to port a number between carriers. The website lacks the proper interfaces to get the information right and as well, when you call into the call center, there is a good effort to make the swictch, but when a rep is talking about adding a new Voip line and you are moving a toll free number WATCH OUT!!! There are two big gotcha's with this. First, the loosing company requires very specific information and it must match their records, otherwise they will not release the number. This is from the days of 800 number slamming. It was big business in the early to mid 90's. The second even bigger issue is that if they loose the number to the toll free pool, that booger could be gone forever! Good toll free numbers are highly sought after and there are companies that search the toll free number pool constantly for vanity numbers and numbers that have repeating digits. So, I backed away for now and stayed with my current toll free provider. Switched Toll Free service is for something like this as, even though their reps don't understand it, you can simply "point" your toll free number at your lead/main Vonage number and keep right on rolling.

I would guess that for those that are needing a new toll free number or don't care if they have to change a number, their service will work fine. My guess is, like the Voip service, they will figure it out soon and have the porting and toll free service working pretty well!

Hope this helps!
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