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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
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phineas
New Forum Member
New Forum Member


Joined: Dec 23, 2007
Posts: 7

PostPosted: Sat Oct 04, 2008 11:10 am    Post subject: e-mail voicemail flawed--unpredictable not sent Reply with quote Back to top

Vonage forgot to send me an email message. It was on their site and it was retrievable by telephone, but its missing could have been a problem.

I contacted them, and, natch, they blamed it on me. They sent several irrelevant responses, requiring much time investment on my part. I emphasized that I just wanted them to check their bug, because if it happened to me, it happened to someone else.

I even added another email address for the forwarding of email wav files.

Again, another non-crucial call was not sent to me, and again, in the spirit of helping Vonage, I reported it because one error is a fluke, the same error repeated is a trend.

Again, more puffery from Vonage CS. I asked to be sent to a supervisor -- no go. I demanded my mail go to a supervisor (irrelevant responses from CSRs inspire no confidence and no trust) and was told the supervisor would, instead of responding to my email, CALL me!!! And I was told that I had to go to the website to communicate with Vonage.

Today, I have had SEVERAL calls from Vonage -- "testing" MY email. Very annoying.

I just wanted to quack and complain because I'm irritated that my trying to help Vonage means that I must rescue them repeatedly and invest time and more time to get them to improve their product.

I'm so annoyed, I'm thinking of switching (after 4 years) to Bright House.

Grrrrrr.

Anyway, if YOU have a problem receiving email messages (and, if you are offsite and depending on your email, how would you know?) be sure to go online to pick them up instead, and contact the CSRs.
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kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Sat Oct 04, 2008 2:56 pm    Post subject: Reply with quote Back to top

The only problem I had is that Microsoft Outlook keeps thinking that those emails are junk mail. If I don't check my junk mail, I miss my voice mail messages. It is not a Vonage problem, but my email server that doesn't like the email.
Maybe your email server is rejecting those emails, that is the reason you are not getting them.
Is it not possible, that it is not a Vonage problem?
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phineas
New Forum Member
New Forum Member


Joined: Dec 23, 2007
Posts: 7

PostPosted: Sat Oct 04, 2008 3:19 pm    Post subject: Reply with quote Back to top

Nope. Vonage problem.

Like you, I considered it might have been accidentally blocked by my Road Runner, even though other messages came through. And I thought it could be a fluke.

Because of that, I added another email address--a gmail address that keeps all copies forwarded, received, etc.

I considered it solved, and wasn't worried.

Then, it occurred again with no email received at either address. That's the start of a pattern and shows me that the Vonage email system is unreliable.

That means I need to worry, and I need to keep checking my telephone log online, instead of depending on Vonage to forward it.

No damage was done, because neither call was important. But, it demonstrates a Vonage flaw.
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phineas
New Forum Member
New Forum Member


Joined: Dec 23, 2007
Posts: 7

PostPosted: Sat Oct 04, 2008 7:26 pm    Post subject: Reply with quote Back to top

Nope. Vonage problem.

Like you, I considered it might have been accidentally blocked by my Road Runner, even though other messages came through. And I thought it could be a fluke.

Because of that, I added another email address--a gmail address that keeps all copies forwarded, received, etc.

I considered it solved, and wasn't worried.

Then, it occurred again with no email received at either address. That's the start of a pattern and shows me that the Vonage email system is unreliable.

That means I need to worry, and I need to keep checking my telephone log online, instead of depending on Vonage to forward it.

No damage was done, because neither call was important. But, it demonstrates a Vonage flaw.
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