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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
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hakemon
Vonage Forum Junior
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Joined: May 10, 2006
Posts: 38

PostPosted: Wed Oct 01, 2008 4:19 pm    Post subject: Box died, how to get a new one? Reply with quote Back to top

My RT31P2, after about 4 years of service, has died this morning.

It had progressively been getting worse with a faint buzzing sound, only to start getting louder (in phone), and sometimes would say "Sorry, the number you dialed was invalid", after retrying for 4 times. Now, the buzzing is quite loud, and the other party can't even hear me, they say i sound like im going in a tunnel with a cell phone.

It's not the internet, that's for sure, does it anywhere, and this network has another RT31P2 for someone else, that still works like a champ.

So the question is, how do I get a new box, and keep my number? Do I just go out and purchase any box with the Vonage logo? Preferrably one without a router built in, and just a dumb phone terminal, as I have a domain network, and don't want any more routers, only the main Cisco system installed in a rack.

Thanks...
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butterman
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 29, 2006
Posts: 323

PostPosted: Wed Oct 01, 2008 4:34 pm    Post subject: Reply with quote Back to top

Yes, just go buy one. Seems like the V-Portal is what most people say is available these days in stores.

Once you get it you can activate it online using the "Activate it now link" on the Vonage home page.

Once you add it to your account just move the phone line from the old adapter to the new one and you are done.

_________________
Vonage Customer since: 11/2004
ISP: Time Warner (RoadRunner)
Location: NC
Network Setup: Motorola SB5101->Linksys WRT54GL (Running Tomato) ->RT31P2 & PAP2
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hakemon
Vonage Forum Junior
Vonage Forum Junior


Joined: May 10, 2006
Posts: 38

PostPosted: Wed Oct 01, 2008 4:37 pm    Post subject: Reply with quote Back to top

ok great, thanks..

im gonna do that tomorrow on the way home from work.
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trekologer
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Wed Oct 01, 2008 4:38 pm    Post subject: Reply with quote Back to top

Don't underestimate the importance of power going to the device; the symptoms you describe can be caused by a failing or incorrect power supply with the actual device being fine. Make sure that you have the correct power supply connected to your device. For the RT31P2, it should output 12V 1A (may be printed as 12V 1000mA). If the correct one is connected, try swapping out with a different one with identical power output rating.
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hakemon
Vonage Forum Junior
Vonage Forum Junior


Joined: May 10, 2006
Posts: 38

PostPosted: Wed Oct 01, 2008 4:41 pm    Post subject: Reply with quote Back to top

power supply is great, and was tested on an oscilloscope.

and yes, it's the one that came with it.. the box had never even been touched in the 4 years of it's operation. been in the network wiring closet since it's installation.

on a scope, the output looks like a bad electrolytic capacitor, and the machine does smell of slight electrolytic. i'll open it up and see if a quick cap replacement job fixes it. if not, v-portal it is, looks like a nice unit.
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hakemon
Vonage Forum Junior
Vonage Forum Junior


Joined: May 10, 2006
Posts: 38

PostPosted: Wed Oct 01, 2008 8:46 pm    Post subject: Reply with quote Back to top

Ok, so I downloaded and installed Vonage Talk for now.

I'm rather confused at how it works. My phone number is on my fathers account (so that makes it two numbers total), I just pay him for it.

So, on Talk, I enter my fathers login, and get the command center (i use a mac, and sadly am stuck with the old outdated version)..

I place a call, and while the receiving line "said" it was my number showing up, I have no idea how to really garante it's my number calling. BUT, if my phone OR my fathers rings, the Talk responds to BOTH phones ringing.

So, how does Talk actually work?
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hakemon
Vonage Forum Junior
Vonage Forum Junior


Joined: May 10, 2006
Posts: 38

PostPosted: Sun Oct 26, 2008 1:51 pm    Post subject: Reply with quote Back to top

I can't find the activate it now link. I want the same phone number same service, just transferred to the new device.
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Darrell_G
Vonage Forum Evangelist
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun Oct 26, 2008 1:56 pm    Post subject: Reply with quote Back to top

Here you go:http://www.vonage.com/retail_subscribe/
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hakemon
Vonage Forum Junior
Vonage Forum Junior


Joined: May 10, 2006
Posts: 38

PostPosted: Sun Oct 26, 2008 1:58 pm    Post subject: Reply with quote Back to top

Thank you so much.
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