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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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VgForce
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Joined: Sep 30, 2008
Posts: 3

PostPosted: Mon Sep 29, 2008 8:36 pm    Post subject: New to Vonage, trouble with voicemail, please help Reply with quote Back to top

So i got my Vonage box today, plug and got it up fine. The only problem i get is that when i punch *123, it go silent and then i hear beep beep beep (like a disconnect line). Well i use the box, use quick dial, and enter voice mail, punch 1234, set up, but the problem is that it only allow set up on the second mailbox. Anyone know how i can close the second voice mailbox and open up the first mailbox?

(everytime i go to voice mailbox through adapter, i have to punch * to go to second mailbox and then enter pin to hear message).

Anyone know how to solve these problem?? Many thanks.
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Tue Sep 30, 2008 1:36 pm    Post subject: Re: New to Vonage, trouble with voicemail, please help Reply with quote Back to top

VgForce wrote:
So i got my Vonage box today, plug and got it up fine. The only problem i get is that when i punch *123, it go silent and then i hear beep beep beep (like a disconnect line). Well i use the box, use quick dial, and enter voice mail, punch 1234, set up, but the problem is that it only allow set up on the second mailbox. Anyone know how i can close the second voice mailbox and open up the first mailbox?

(everytime i go to voice mailbox through adapter, i have to punch * to go to second mailbox and then enter pin to hear message).

Anyone know how to solve these problem?? Many thanks.


I am puzzled as to what you mean by a 2nd mailbox? Did you order 2 lines? Dialing *123 sends you to the mailbox for that particular line (at least that's what I am imagining). If you have 2 lines, you need to dial *123 from the phone line you want to hear vmail from.

Another option is to have vmail sent to your email address via .wav file. it is also another easy way or another option is to listen to it through you online acct.

I am still unclear as to what your problem really is. Perhaps a re-explanation might be helpful so that we can help you.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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VgForce
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New Forum Member


Joined: Sep 30, 2008
Posts: 3

PostPosted: Tue Sep 30, 2008 7:52 pm    Post subject: Reply with quote Back to top

so usually when you enter voice mailbox you press: *123, then enter password and you hear the message.

I cant go to voice mailbox directly by pressing *123, when i try that method all i hear is a long silence, then beep, beep, beep.

When i go to check my voicemail i have to:
use Vonage adapter and select quick dial, then voicemail.
When i get to voice mail, i have to press star key to change to second mailbox, only then will my password get accept and i get to listen to my voicemail.
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VgForce
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New Forum Member


Joined: Sep 30, 2008
Posts: 3

PostPosted: Tue Sep 30, 2008 7:55 pm    Post subject: Reply with quote Back to top

I only order one line.

When i first set up voice mail, i follow instruction but when i reach the first mailbox and try to get in using 1234, it keep saying wrong password. So I press star which switch me to the second mailbox, only then does 1234 get me in and the set up process for mailbox begin.
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kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Tue Sep 30, 2008 9:39 pm    Post subject: Reply with quote Back to top

VgForce wrote:
I only order one line.

When i first set up voice mail, i follow instruction but when i reach the first mailbox and try to get in using 1234, it keep saying wrong password. So I press star which switch me to the second mailbox, only then does 1234 get me in and the set up process for mailbox begin.

Is 1234 the password that you were sent?
Is your Voicemail enabled on your online account?
Have you reset your PIN on your voicemail account?
If none of these work, you need to contact Vonage CS.
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Slyster
Vonage Forum Senior
Vonage Forum Senior


Joined: Sep 26, 2008
Posts: 81

PostPosted: Wed Oct 01, 2008 10:38 pm    Post subject: Voicemail issue Reply with quote Back to top

Anytime you are experiencing vm issues try logging into your online acct and disabling/re-enabling vm under features>voicemail settings>configure on that particular line/phone number. After doing this you can either reset your vm pin number or try and use the standard default pin of 1234. Great help with voicemail at http://www.vonage.com/support.php?article=1363&topic=5
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