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mpallo
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Joined: Feb 08, 2005
Posts: 28
Location: fairport.ny.us

PostPosted: Mon Sep 29, 2008 3:37 pm    Post subject: Hardware Update? Reply with quote Back to top

Hello,

I have had service now for over 3 years and have a Linksys RT31P2 device.

My question is have the broadband routers that are being distributed by Vonage now any better (more features/better quality etc.) than the RT31P2?

If so is there a way to get this unit swapped out?
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Tue Sep 30, 2008 8:32 am    Post subject: Reply with quote Back to top

There would really be no advantage to updating your hardware as the Voip modules perform the same way and there is not much difference. The one thing that your device does not support is the T.38 protocol. So if you use Vonage for faxing and have issues with faxing, this may be the only reason you would want to update.

There is also a QOS engine on the newer devices that yours does not have but to take advanced of this, the Vonage device must be first to the modem in your network setup so that it has the public IP on the WAN port.

Note: You are not entitled to a free upgrade so Vonage may want you to pay if you request a new device.
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Slyster
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Vonage Forum Senior


Joined: Sep 26, 2008
Posts: 81

PostPosted: Wed Oct 01, 2008 10:50 pm    Post subject: Reply with quote Back to top

Check out the new vportal or vdv21 device from Vonage. It is the more "intelligent" device from Vonage and should do a better job than your existing device. Also has built in self-diagnostics and an LCD viewing screen on the device itself. Call them and see if they would replace your existing device and how much the costs to you would be. One never knows til one takes the step. Very Happy
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butterman
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 29, 2006
Posts: 323

PostPosted: Thu Oct 02, 2008 9:02 am    Post subject: Reply with quote Back to top

If the device is working leave it alone.

If you want better routing features, get a WRT54GL and load DD-WRT on it.

If you are having phone problems with the RT31P2 post the issues and run the tests in the sticky post for people to look at.

Bottom line is that the Vonage devices aren't meant to be great routers so if you need features or performance, but a stand-alone unit.

_________________
Vonage Customer since: 11/2004
ISP: Time Warner (RoadRunner)
Location: NC
Network Setup: Motorola SB5101->Linksys WRT54GL (Running Tomato) ->RT31P2 & PAP2
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