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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
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fawad112
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New Forum Member


Joined: May 24, 2008
Posts: 5

PostPosted: Mon Sep 29, 2008 6:13 am    Post subject: Keep Updating Firm Wire Reply with quote Back to top

Hi,

I recently sent the Vonage v portal to my family in Pakistan. The display just stuck on "Updating Firmware". I tried reseting but it doest work.

Below is the configuration

Router Net Gear wgr614 v7
A wire from router to Blue port

and you can find the Voip report at
http://www.testyourvoip.com/details.html?id=708A88

Here is some more information

Status
This section will allow you to view the router's status and configuration.
About this Device
Your Vonage device is a single port router with 2 phone lines.
Status

Hardware Version:
1111
Software Version:
2.5.1-0.1.1
Internet Status:
Connected
LAN Status:
Connected
Current Time:
Mon Sep 29 11:46:27 2008
Phone 1:
Enabled
Phone 2:
Disabled
Configuration Server:

Internet Connection Status

IP Address:
192.167.1.6
MAC Address:
00:1e:4c:3c:e0:2f
Subnet Mask:
255.255.255.0
Router IP Address:
192.167.1.1
Duration:
D: 01 H: 00 M: 00 S: 00
Expires:
Tue Sep 30 11:43:42 2008
DNS Servers
192.167.1.1

thanks in advance
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ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Mon Sep 29, 2008 7:34 am    Post subject: Reply with quote Back to top

I would call Voange and see if they could push the firmware to the Vonage router. It appears the Vonage Router has an internet connection.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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fawad112
New Forum Member
New Forum Member


Joined: May 24, 2008
Posts: 5

PostPosted: Mon Sep 29, 2008 7:48 am    Post subject: Reply with quote Back to top

Ok , I will call today but is there any other way or what is the problem ?>
or can i install it myself after downloading it from somewhere
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Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Mon Sep 29, 2008 8:02 am    Post subject: Reply with quote Back to top

If after resetting the device does not download the most recent firmware which is version 2.8.1_2.2.8, call tech support and have them push the firmware update to your device.
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ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Mon Sep 29, 2008 12:31 pm    Post subject: Reply with quote Back to top

fawad112 wrote:
Ok , I will call today but is there any other way or what is the problem ?>
or can i install it myself after downloading it from somewhere


Tech support will most likely need to push it, but you could ask them about installing via the locally connected PC. No sure if that is possible without unlocking the router.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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fawad112
New Forum Member
New Forum Member


Joined: May 24, 2008
Posts: 5

PostPosted: Mon Sep 29, 2008 2:13 pm    Post subject: Reply with quote Back to top

Ok i am reeving this error now . I think it has updated the firmwire.

Configuration Server: Device could not reach configuration server

Regards
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ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Mon Sep 29, 2008 3:15 pm    Post subject: Reply with quote Back to top

Is the Vonage device still showing it is connected to the internet and do you have internet to your PC that is connected to the Vonage device?

If not and you are connected to a DSL connection, but your PC connected directly connects to the internet, you may need to clone your PC's MAC address to the Vonage device.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Tue Sep 30, 2008 8:26 am    Post subject: Reply with quote Back to top

If the VDV21 is unable reach Vonage's tftp server to download the profile, this could be due to your ISP's supplied DNS servers are unable to resolve to tftp.vonage.net All Vonage devices are hardcoded with Vonage's own static DNS servers however the default image the VDV21's have on them from factory use the DNS servers that the WAN port of the VDV21 for everything except for the SIP proxy FQDN.

So the first thing to check is if you can resolve tftp.vonage.net from running an nslookup from your command prompt. If your not able to, you would need to configure static IP info along with statically assigned DNS servers. Your can use 4.2.2.1 as the primary DNS server or any other that you find on the internet.
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