Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
MichaelMub Posted:
PORN...
In The Forum:
Hard Wiring - Installation
Topic:
The best pron
On Dec 05, 2016 at 22:20:50

Wickyvum Posted:
blocking viagra
viagra emails
viagra without a
doctor
prescription
ed treatments
...

In The Forum:
Hard Wiring - Installation
Topic:
Set-up tight-fisted generics no medicine
On Dec 05, 2016 at 17:40:46

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

MichaelMub Posted:
PORN...
In The Forum:
Vonage
Topic:
The best pron
On Dec 04, 2016 at 10:22:56

Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Author Message
PaulieORF
New Forum Member
New Forum Member


Joined: Sep 26, 2008
Posts: 2

PostPosted: Fri Sep 26, 2008 1:27 pm    Post subject: Incorrect Outbound Caller ID Name Reply with quote Back to top

What's happening is that when I call someone, their caller ID reads my number along with my name, but my name is spelled incorrectly. I have contacted Vonage about this, and they just keep insisting that they do not supply names in their outbound caller ID information, only the number and insinuate that I am pretty much lying about this. Vonage support refuses to help me address the situation. I don't know who to turn to now to have this fixed. I'm hoping that someone on here has had this experience before, and has a path I can follow to get it corrected.

Thanks!
View user's profile Send private message
bngdup
Full Forum Member
Full Forum Member


Joined: May 22, 2007
Posts: 41

PostPosted: Fri Sep 26, 2008 1:52 pm    Post subject: Reply with quote Back to top

I have previously done tech support for them and they are not entirely wrong here. I'll explain it much better than the rep you spoke with.

When anyone receives a call, their telephone company will perform a database lookup on the incoming number if it does not have an existing record stored for that number.

Now if you call someone on Verizon lets say, Verizon cant lookup your number in Vonage's database because Vonage doesnt have one to support outbound CallerID w/Name (CNAM). So as a fallback it uses whatever it has on record which in your case is a misspelled version of your name.

Vonage does have some kind of rudementary database however where they can adjust the name value for all their numbers to "Unknown" to be consistent since they don't send your name outbound.

So with that the other thing that can happen is that the phone company receiving the call has simply not updated their callerID records any time recently and thats why your misspelled name is still appearing.

Long story short, if Vonage has "Unknown" set in their system for your number, there is nothing they can really do to correct the receiving carrier's system. You could have your friend or family member call their phone company to try and resolve it but more than likely they will just update the record and it will begin displaying "Unknown 1-XXX-XXX-XXXX"

To others who may know more please correct me if I'm wrong but this is basically the case. The Vonage tech support rep may not have been fully trained when you spoke to him or her.


Good Luck
View user's profile Send private message
cvmoreau
Full Forum Member
Full Forum Member


Joined: Jan 04, 2005
Posts: 50
Location: Arlington, Virginia

PostPosted: Fri Sep 26, 2008 2:31 pm    Post subject: Reply with quote Back to top

One more thing that I might add. If your name, spelled correctly or incorrectly, is showing up on the recipients caller ID display then you either ported your phone number from another provider, or, that person has your phone number programmed into their phone along with your (incorrectly spelled) name.

If you ported your number and the phone company of the recipent has not updated their database recently, the number is still referencing your name from your previous provider. Eventually, when they update, the caller ID will simply show "unknown."

The Vonage folks were being honest with you when they said that they don't send caller ID name information -- no phone company does so. The original specifications for caller ID had provisions for the number only. The name field was a later addition and was made possible by the creation of a database containing the names of the subscribers of all companies who participate (Vonage does not). When the call is connected to the distant phone company, a lookup of that number is done in the database, and the associated name is then passed on to the subscriber.

Therefore, no one at Vonage will be able to solve your problem.

_________________
Chris
ISP: Comcast
Motorola SB5100 SURFboard Cable modem/Linksys WRT54GP2 router
View user's profile Send private message
PaulieORF
New Forum Member
New Forum Member


Joined: Sep 26, 2008
Posts: 2

PostPosted: Fri Sep 26, 2008 3:40 pm    Post subject: Reply with quote Back to top

Thanks for the replies.

I did port from Cox Communications to Vonage back in June. But here's the deal.

When I signed up with Cox last year, they had my name spelled incorrectly (the same misspelling that others are seeing when I call them now). At that time I called Cox and told them about it, and they corrected it immediately. My name appeared with its correct spelling up until my last day with Cox. When my number got ported over to Vonage, it displayed SOUTHINGTON, CT (that's the town and state I live in) along with my number. Last week a family member told me that when I called her, my misspelled name was showing up again. Then a day later a friend in a different town told me the same thing.

So that's where I am now, I guess I should have given all of thsoe details in my first post since it explains the whole timeline. So I guess the big question here is, why would my information all of a sudden change back to the day it was for only the first day I had Cox, whcih was over a year ago? I was fine with it when it said the name of my town, but am just bothered by the misspelling of my name.

Thanks again.
View user's profile Send private message
fsckme
New Forum Member
New Forum Member


Joined: Sep 28, 2008
Posts: 1

PostPosted: Sun Sep 28, 2008 12:02 pm    Post subject: Reply with quote Back to top

not trying to hijack this persons thread but i am having simalar issues, heres the deal. when i call some one my number does not show up on their call ID instead a completely different number is displayed. any idea why? (this only happens some times its not an every time thing)
View user's profile Send private message
cvmoreau
Full Forum Member
Full Forum Member


Joined: Jan 04, 2005
Posts: 50
Location: Arlington, Virginia

PostPosted: Wed Oct 01, 2008 9:51 am    Post subject: Reply with quote Back to top

Paulie,

Your only solution is to just wait it out until the phone companies that are displaying your old, misspelled name update their databases. This WILL happen!

I really don't know much beyond what I've already told you, but I suspect that there may be some sort of "caching" system. Perhaps if you've called an area in the past, and there's no current info on the number available, then it checks in the cache. This may not be true, at all, but how else can we explain how a brand new number from a POTS company will show the proper Caller ID information, immediately, but it takes several months for that information to disappear when the number is ported to Vonage?

Vonage subscribes to the databases, but for incoming calls, only. They do not register their subscribers. Therefore, when I call someone in another locale, usually the recipient's Caller ID displays "Unknown" because there is no entry for my number in the database. When I call other areas, however, the display shows "Arlington, VA" because the system there looks up any unknown numbers to see where the area code/prefix is located.

_________________
Chris
ISP: Comcast
Motorola SB5100 SURFboard Cable modem/Linksys WRT54GP2 router
View user's profile Send private message
echardcore
Vonage Forum Associate
Vonage Forum Associate


Joined: May 09, 2006
Posts: 23

PostPosted: Thu Oct 02, 2008 3:19 pm    Post subject: Reply with quote Back to top

Vonage doesn't support OB CID with name. if your name shows you are lucky. you can call us up and we can remove your name only. that is all.

_________________
Ween
View user's profile Send private message
DLevenson
Vonage Forum Master
Vonage Forum Master


Joined: Jun 09, 2008
Posts: 227
Location: NJ

PostPosted: Thu Oct 02, 2008 9:58 pm    Post subject: Reply with quote Back to top

echardcore wrote:
Vonage doesn't support OB CID with name.


I wish Vonage would announce and admit this limitation to prospective customers before they commit to becoming customers. They readily admit that their 911 service has some limitations; that your service reliability will depend upon local power and your Internet connection. In the interest of full-disclosure, Vonage should also tell prospective customers that their CNAME database entry (i.e. outbound Caller ID name) will not be reported to parties they call.

Better yet: fix the problem -- put customer names in the CNAME database, as virtually every other carrier does.

_________________
Dave Levenson, NJ
View user's profile Send private message Visit poster's website
VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Fri Oct 03, 2008 10:36 am    Post subject: Reply with quote Back to top

Just so that everyone understands, even if Vonage were to have their LEC's and CNAM providers update each customer's account name in the CNAM database, this still does not mean that every person you call would see the correct name Vonage has just updated.

Vonage has numerous inbound LEC's that own the respected TN based upon the market you live in. Each of these providers may use a different CNAM database owned by Targus, Verisign, or Syniverse to name the top 3. So for example, you live in LA and the Vonage inbound carrier for the LA market is Focal. Vonage tells Focal to update 1-310-555-1234 with the name John Smith. Focal now puts this name into their CNAM database.

Now, John Smith calls a Verizon customer in PA. They go into their database, which could be cached and they have a different name for 1-310-555-1234. So the callee sees Mary Banks on her caller ID instead of John Smith because Mary Banks previously leased this number. In addition, even if the CNAM database used by the receiving carrier is not cached, if they do not have an entry in their database for this number and do not do an extended DIP into an external database, they still may return a variable of Unknown, Unavailble, or Los Angeles, CA. A lot of carriers will not do this extened DIP since each DIP performed into someone else's database costs money. This is how providers save.

In short, now that there is choice outside of the old Bell monopolies, there are going to be caller ID issues since there are many different databases being used and this data is not replicated to all of them. Even if you switch from ATT or Verizon to your cable companies Voip or any other standalone Voip operator, you willl have caller ID discrepancies.
View user's profile Send private message
houuser
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Fri Oct 03, 2008 2:45 pm    Post subject: Reply with quote Back to top

Then where does the company named, Intrado, come into this. They have contacted me many times to ask what name I wish listed.
View user's profile Send private message Send e-mail
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New leonaxr3
New Today 1
Yesterday 7
Total 99017

Who Is On Site
Visitors 88
Members 0
Total 88


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.90
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.74 Seconds and 502 Pages In The Last 60 Seconds
The Vonage VoIP Forum