Fax only receives.

Posts: 13 · Vonage Forum Associate Joined: Aug 14, 2007 Posts: 13

I was hoping someone could give me a clue as to a problem.

I have a Vonage fax line, and I can receive faxes, but I cannot send.

Every fax I send has the same result:
36 second communication time (exactly 36 seconds, every time, to any fax machine).
0 pages sent
Result is NG #018 LINE BUSY

The line is not busy. I can hear the other line pick up and fax tones.

Other info which may be helpful:
The fax machine is a CANON PIXMA MX-310.
I have successfully faxed using this line in the past - it just started failing about a week ago.
The fax machine is low on ink (not that should matter when sending...)

Other info which the sticky asked for:
1. Your location
Indianapolis, IN

2. Your ISP name and type (cable, DSL, wireless etc)
RoadRunner Cable

3. Upload and download speeds
Advertised 5000 up/2000 down

4. Modem make and model
Scientific American - supplied by cable co.

5. Type of Vonage adapter used ie RT31P2 or PAP2
Motorola VT1005

6. Setup of Network ie Modem---->Vonage Adapter-->PC
Wall
V
Cable Modem
V
Laptop running IPCop (firewall/router software)
V
Linksys Gigabit switch
V
Motorola ATA
V
Line 1: Phone, Line 2: Fax

8. Run this VoIP Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.
---
Speed test statistics
---------------------
Download speed: 4882312 bps
Upload speed: 1957200 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 39 ms
Average download pause: 2 ms
Minimum round trip time to server: 56 ms
Average round trip time to server: 83 ms

VoIP test statistics
--------------------
Jitter: you --> server: 1.9 ms
Jitter: server --> you: 4.1 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 33
Estimated MOS score: 4.1

Posts: 13 · Vonage Forum Associate Joined: Aug 14, 2007 Posts: 13

Almost forgot. I've already done the obvious. ECM is off and my fax send speed is set to 9600bps.

Posts: 2 · New Forum Member Joined: Nov 07, 2008 Posts: 2

Give a call to tech support and they will be able to help. They can change things on there side.

Posts: 2 · Posted: Thu Jun 04, 2009 3:29 pm Post subject:

Did this help, I am experiencing the same thing and no results with tech support.