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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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tjsweetlip
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Joined: Sep 22, 2008
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PostPosted: Mon Sep 22, 2008 2:34 pm    Post subject: Cancellation Fee Reply with quote Back to top

Cancellation fee is where they get their money. This is a cancellation fee of 39.99 no matter what. Then if you were on any kind of deal like I was for 9.95 a month for the first three months. We canceled within two months They were going to charge us for the price of 24.99 plus the extra tax, the cancellation fee and also the extra money for "discounted" equipment. which came to the total of $120. We even asked about the cancellation and they told us that it just the 39.99. Make sure you are going to keep the service for two years or they will charge you the same.
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kdf55
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Mon Sep 22, 2008 5:43 pm    Post subject: Reply with quote Back to top

I read the terms of service and even checked out Vonage online before signing up. I knew the cancellation fee upfront. I also read many other pages where Vonage users had many complaints about Vonage service, tech support, and customer service. If you would have done your homework before signing up, you would have known what you were in for.
I decided to take my chances anyway and I have been VERY happy with my Vonage service.
With the internet, you can check anything out completely and then you go in with your eyes more open instead of going in blindly.
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Tue Sep 23, 2008 8:01 pm    Post subject: Reply with quote Back to top

Sames as for the discounted cable deals, direct TV, cell phones, etc. Surprised? Why?

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Rophic
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Joined: Apr 10, 2008
Posts: 7

PostPosted: Mon Sep 29, 2008 6:21 pm    Post subject: Reply with quote Back to top

Confused at this posting.
This information is all there in the terms of service.
It's not even hard to find like a lot of companies make it.

If I were you, I'd just go ahead and stay connected. You may even grow to like it Wink
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master53
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Joined: Oct 03, 2008
Posts: 1

PostPosted: Fri Oct 03, 2008 5:01 pm    Post subject: Cancellation Fee - Class Action Lawsuit - Sign me up!!! Reply with quote Back to top

I am sure it is just a matter of time before Vonage will be hit with a class action lawsuit for the way they deal with their customers. Signed up with Vonage 10/2007 and had many problems with poor call quality, garbled sound. I was using Clearwire as my internet provider. I did have Vonage Customer service call Clearwire to make sure they weren't blocking the ports.

Internet Speed Test 1648 kbps download, 256 kbps upload. Worked with high level technical support at Vonage. One of their reps finally said there is nothing we can do for you. He said in some areas of the US Vonage is great in other areas it is terrible. So what can you do? I went ahead and cancelled on October 3rd.

They charged me a full month service $40 and then tacked on another $40 for early termination fee. Strange thing is I kept staying with them as they begged me not to cancel and they would fix things. They never did and when I finally cancelled because the quality was so bad they socked it to me with cancellation fees!

What a joke of a company! I hope they meet their demise soon as with customer service like this is couldn't come soon enough.
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sat Oct 04, 2008 2:56 am    Post subject: Reply with quote Back to top

I don't think there is really much Vonage can do since this has to be ISP issue.

Did you ever post your settings on this site and do a speed test?

What is wrong with the U.S economy is, if you don't like something do a class action lawsuit.
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JPElectron
Vonage Forum Associate
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Joined: Feb 21, 2006
Posts: 13

PostPosted: Fri Oct 10, 2008 8:35 pm    Post subject: Cancel Account Reply with quote Back to top

I've been with Vonage for just over 3 years, the service was OK except for the Vonage vs. Comcast time-span and the numerous times they billed me for numbers I didn’t add to my account, and then took forever to realize it and credit my account – in the end they did, but should I really have to go through all this?

Today, I find I just don't use my home phone anymore and use my cell exclusivly.

Even though I’m outside the 2 year term that I supposedly agreed to (still trying to figure that one out) I suspect they'll try and charge the cancellation fee anyways - cause they are just that honest and reputable... since I don't have time to argue I just updated my account with a test credit card number (search google) - good luck to them when they try and charge the fee.
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Fri Oct 10, 2008 9:51 pm    Post subject: Re: Cancel Account Reply with quote Back to top

JPElectron wrote:
I've been with Vonage for just over 3 years, the service was OK except for the Vonage vs. Comcast time-span and the numerous times they billed me for numbers I didn’t add to my account, and then took forever to realize it and credit my account – in the end they did, but should I really have to go through all this?

Today, I find I just don't use my home phone anymore and use my cell exclusivly.

Even though I’m outside the 2 year term that I supposedly agreed to (still trying to figure that one out) I suspect they'll try and charge the cancellation fee anyways - cause they are just that honest and reputable... since I don't have time to argue I just updated my account with a test credit card number (search google) - good luck to them when they try and charge the fee.


When you call to cancel, smile and say "no thank you" to the discounted offers, get a cancellation number and you should be fine.
You have 20 or so days of service left this month, since you pay in advance, so plenty of time to work through issues (which should be "nada") Report back how you do, but over the past 6 months to a year, cancellations have gone smoothly, at least as reported here.

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