Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Author Message
tjsweetlip
New Forum Member
New Forum Member


Joined: Sep 22, 2008
Posts: 1

PostPosted: Mon Sep 22, 2008 2:34 pm    Post subject: Cancellation Fee Reply with quote Back to top

Cancellation fee is where they get their money. This is a cancellation fee of 39.99 no matter what. Then if you were on any kind of deal like I was for 9.95 a month for the first three months. We canceled within two months They were going to charge us for the price of 24.99 plus the extra tax, the cancellation fee and also the extra money for "discounted" equipment. which came to the total of $120. We even asked about the cancellation and they told us that it just the 39.99. Make sure you are going to keep the service for two years or they will charge you the same.
View user's profile Send private message
kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Mon Sep 22, 2008 5:43 pm    Post subject: Reply with quote Back to top

I read the terms of service and even checked out Vonage online before signing up. I knew the cancellation fee upfront. I also read many other pages where Vonage users had many complaints about Vonage service, tech support, and customer service. If you would have done your homework before signing up, you would have known what you were in for.
I decided to take my chances anyway and I have been VERY happy with my Vonage service.
With the internet, you can check anything out completely and then you go in with your eyes more open instead of going in blindly.
View user's profile Send private message
ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Tue Sep 23, 2008 8:01 pm    Post subject: Reply with quote Back to top

Sames as for the discounted cable deals, direct TV, cell phones, etc. Surprised? Why?

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
View user's profile Send private message
Rophic
New Forum Member
New Forum Member


Joined: Apr 10, 2008
Posts: 7

PostPosted: Mon Sep 29, 2008 6:21 pm    Post subject: Reply with quote Back to top

Confused at this posting.
This information is all there in the terms of service.
It's not even hard to find like a lot of companies make it.

If I were you, I'd just go ahead and stay connected. You may even grow to like it Wink
View user's profile Send private message
master53
New Forum Member
New Forum Member


Joined: Oct 03, 2008
Posts: 1

PostPosted: Fri Oct 03, 2008 5:01 pm    Post subject: Cancellation Fee - Class Action Lawsuit - Sign me up!!! Reply with quote Back to top

I am sure it is just a matter of time before Vonage will be hit with a class action lawsuit for the way they deal with their customers. Signed up with Vonage 10/2007 and had many problems with poor call quality, garbled sound. I was using Clearwire as my internet provider. I did have Vonage Customer service call Clearwire to make sure they weren't blocking the ports.

Internet Speed Test 1648 kbps download, 256 kbps upload. Worked with high level technical support at Vonage. One of their reps finally said there is nothing we can do for you. He said in some areas of the US Vonage is great in other areas it is terrible. So what can you do? I went ahead and cancelled on October 3rd.

They charged me a full month service $40 and then tacked on another $40 for early termination fee. Strange thing is I kept staying with them as they begged me not to cancel and they would fix things. They never did and when I finally cancelled because the quality was so bad they socked it to me with cancellation fees!

What a joke of a company! I hope they meet their demise soon as with customer service like this is couldn't come soon enough.
View user's profile Send private message
roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sat Oct 04, 2008 2:56 am    Post subject: Reply with quote Back to top

I don't think there is really much Vonage can do since this has to be ISP issue.

Did you ever post your settings on this site and do a speed test?

What is wrong with the U.S economy is, if you don't like something do a class action lawsuit.
View user's profile Send private message
JPElectron
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 21, 2006
Posts: 13

PostPosted: Fri Oct 10, 2008 8:35 pm    Post subject: Cancel Account Reply with quote Back to top

I've been with Vonage for just over 3 years, the service was OK except for the Vonage vs. Comcast time-span and the numerous times they billed me for numbers I didn’t add to my account, and then took forever to realize it and credit my account – in the end they did, but should I really have to go through all this?

Today, I find I just don't use my home phone anymore and use my cell exclusivly.

Even though I’m outside the 2 year term that I supposedly agreed to (still trying to figure that one out) I suspect they'll try and charge the cancellation fee anyways - cause they are just that honest and reputable... since I don't have time to argue I just updated my account with a test credit card number (search google) - good luck to them when they try and charge the fee.
View user's profile Send private message
ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Fri Oct 10, 2008 9:51 pm    Post subject: Re: Cancel Account Reply with quote Back to top

JPElectron wrote:
I've been with Vonage for just over 3 years, the service was OK except for the Vonage vs. Comcast time-span and the numerous times they billed me for numbers I didn’t add to my account, and then took forever to realize it and credit my account – in the end they did, but should I really have to go through all this?

Today, I find I just don't use my home phone anymore and use my cell exclusivly.

Even though I’m outside the 2 year term that I supposedly agreed to (still trying to figure that one out) I suspect they'll try and charge the cancellation fee anyways - cause they are just that honest and reputable... since I don't have time to argue I just updated my account with a test credit card number (search google) - good luck to them when they try and charge the fee.


When you call to cancel, smile and say "no thank you" to the discounted offers, get a cancellation number and you should be fine.
You have 20 or so days of service left this month, since you pay in advance, so plenty of time to work through issues (which should be "nada") Report back how you do, but over the past 6 months to a year, cancellations have gone smoothly, at least as reported here.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New JeffreyEr
New Today 2
Yesterday 5
Total 98573

Who Is On Site
Visitors 142
Members 0
Total 142


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.65
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.71 Seconds and 180 Pages In The Last 60 Seconds
The Vonage VoIP Forum