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massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05


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BAMHONEY
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Joined: Sep 21, 2008
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PostPosted: Sat Sep 20, 2008 10:41 pm    Post subject: Unauthorized Credit Card Charge Reply with quote Back to top

Does Vonage Customer Service solve any issues for anyone? I just had a disturbing encounter where one of their reps refused to identify himself but stated he was a supervisor. There was a $13 discrepancy in what I was told my bill would be monthly and they charged my credit card without my authorization and stated it was their policy to do that. They do not take cash as a method of payment and the only form of payment is credit card and/or bank account. Now that sounds like a scam to me for a business to only accept these two method of payments. The customer does not have the liberty to review their bill and pay if satisfied with what the service they provide.

What gives? Some times you don't hear the phone ring when calling someone - is that normal? Was told if the line was placed in the jack in the wall all the jacks will work for the phones I have in my house, not true. Now they say my previous phone provider have to snip the lines. They have no service person to come in our area. Still have one out of five phones working in my home. Have a fax, but would have to plug into one of those jacks, guess what - don't work.

Can Vonage provide the service it is advertising or all of this is just hype and they are scamming the consumer? Mad
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mundy5
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PostPosted: Sun Sep 21, 2008 8:01 am    Post subject: Reply with quote Back to top

Quote:
There was a $13 discrepancy in what I was told my bill would be monthly and they charged my credit card without my authorization and stated it was their policy to do that.


Vonage is right in the case of charging your credit card because you agreed to this type of payment agreement when you first started your service. The discrepancy can be dealt with through the "request a credit" means. However, b/c their billing system is computer generated to save overhead cost, they bill whatever is the outstanding balance. I hope you do know that you can look at all your billing information in real time on your web account and so there really should not be any surprises. Can I ask what the extra $13 are from? A detailed bill is available on your web account as well.

Quote:
I just had a disturbing encounter where one of their reps refused to identify himself but stated he was a supervisor.


This on the other hand is disturbing as everyone must identify him/herself for a customer. Shame on Vonage for this type of irresponsible customer service.

Quote:
They do not take cash as a method of payment and the only form of payment is credit card and/or bank account. Now that sounds like a scam to me for a business to only accept these two method of payments.


I would say that a scam is when they falsely or deliberately mislead you into paying money. In this case, Vonage has made it abundantly clear that they only take 2 forms of payment either CC or a Bank Account. I do not see any scam in this.

Quote:
The customer does not have the liberty to review their bill and pay if satisfied with what the service they provide.


Yes and no. You have the right to review your bill and then you can request credit for improper billing. Most supervisors I have dealt with have been very good about this. Vonage is actually fiscally smart by charging first and then giving credit if mistakes are made. It's a whole lot easier to do than to give the bill and then deal with people not paying their bills on time etc.

Quote:
What gives? Some times you don't hear the phone ring when calling someone - is that normal?


No this is not normal.

Quote:
Was told if the line was placed in the jack in the wall all the jacks will work for the phones I have in my house, not true. Now they say my previous phone provider have to snip the lines. They have no service person to come in our area.


There is a subforum here on home wiring. i'd recommend that you visit that subforum and look at the instructions. The removal of the incoming line from your local telco is not as hard as it appears to be.

You will need to do this and also make sure that all your phone jacks are connected to the same line. It looks to me like at one point your home had 2 lines and so that's why only 1 of the jacks work and the other 4 are connected to a different line. The material in the home wiring section can help you identify and reconfigure it.

Quote:
Have a fax, but would have to plug into one of those jacks, guess what - don't work.


there is also a subforum here on faxes tivos etc. they can also help you.

keep in mind that you are just mad and your struggles can be solved if you are willing to read and learn how others have dealt with this.

I do all of what you want to do with my Vonage service but it took me a bit of learning to get it done.

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St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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