What a pile of junk

Posts: 1 · New Forum Member Joined: Sep 19, 2008 Posts: 1

I have had a Vonage phone for about 5 months. The calls often drop and I have had to move the modem away from my other computer equipment, which in my small office is difficult.

I have called twice and both times had to start troubleshooting from scratch. My internet connection through Rogers has always been stable.

Today I called to cancel. Sure, for $149 I can cancel. Nice. I argued with the fellow indicating that the service never really worked and eventually he indicated that my other option was paying $49 and he can ask his management to waive the extra $100. He told me that the system would not accept no payment. Nice. It was interesting how he continued to verify my agreement with every step as clearly the call was being recorded and clearly Vonage was covering their behinds. It was also very clear that he was asking no one for the fee waiver. He just put me on hold, probably called a buddy and chatted for a few minutes and then came back. I am sure Vonage is used to people complaining as their service is awful.

Good luck to those of you that have had a better experience than me!

Posts: 1326 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1326

Too bad to hear about your service quality. I would suggest posting your set up including Vonage adapter model and setup you have.

Also do a speed test and post the results. 99% of the time it is the internet provider that is causing the issue. I know Rogers is a fast connection, but do the test and post the findings.

Speed Test