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What a pile of junk
Vonage® VoIP Forum - Vonage News, Reviews And Discussion
»
Vonage Canada
Author
Message
jo_toronto
New Forum Member
Joined: Sep 19, 2008
Posts: 1
Posted:
Fri Sep 19, 2008 9:25 am
Post subject: What a pile of junk
I have had a
Vonage
phone for about 5 months. The calls often drop and I have had to move the modem away from my other computer equipment, which in my small office is difficult.
I have called twice and both times had to start troubleshooting from scratch. My internet connection through Rogers has always been stable.
Today I called to cancel. Sure, for $149 I can cancel. Nice. I argued with the fellow indicating that the service never really worked and eventually he indicated that my other option was paying $49 and he can ask his management to waive the extra $100. He told me that the system would not accept no payment. Nice. It was interesting how he continued to verify my agreement with every step as clearly the call was being recorded and clearly
Vonage
was covering their behinds. It was also very clear that he was asking no one for the fee waiver. He just put me on hold, probably called a buddy and chatted for a few minutes and then came back. I am sure
Vonage
is used to people complaining as their service is awful.
Good luck to those of you that have had a better experience than me!
roscopco
Vonage Forum
MVM
Joined: Nov 08, 2006
Posts: 1326
Posted:
Fri Sep 19, 2008 11:25 am
Post subject:
Too bad to hear about your service quality. I would suggest posting your set up including
Vonage
adapter model and setup you have.
Also do a speed test and post the results. 99% of the time it is the internet provider that is causing the issue. I know Rogers is a fast connection, but do the test and post the findings.
Speed Test
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