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proolux12
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PostPosted: Thu Sep 18, 2008 1:10 pm    Post subject: Going from Comcast phone to Vonage Reply with quote Back to top

I currently have Comcast phone. I've ordered Vonage ($45 to $15), and have received the hardware. My phone number should be transferred next Tuesday.

I'm wondering if I have the right cable modem, however. I have Comcast for phone and internet, and I only have one cable modem that handles both. Will that work for Vonage, or do I have to go back to a conventional cable modem (like the one I would get if I just had internet)?

Thanks.
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mundy5
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PostPosted: Thu Sep 18, 2008 1:36 pm    Post subject: Reply with quote Back to top

I would suspect that if you have ported your # from Comcast, they will take back the combo unit (if that is what you are describing). Of course, they will not do this until your number is officially ported over and disconnected on the Comcast side. Unless you purchased it outright, they will take it back and replace it with a regular modem.

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tglea
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PostPosted: Thu Sep 18, 2008 5:34 pm    Post subject: Reply with quote Back to top

I recently switched providers here in Mexico and now I'm using their Voip for local service here as well as Vonage. I have a combo cable modem/voip adapter for their service and Vonage has been working just fine since the switch last Friday. It's a Scientific Atlanta but I'm to lazy to check the model number unless you need it. I think mundy hit it on the head by saying they will probably want it back unless you own it. However, if you keep your current modem, Vonage should work just fine.

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DLevenson
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PostPosted: Thu Sep 18, 2008 5:50 pm    Post subject: Reply with quote Back to top

Don't know about Comcast, but when I moved two residence phone lines from Cablevision (Optimum Voice) to Vonage, they left the Cablevision-supplied cable modem and ATA device installed. They just turned off the dial tone on its two phone ports, and left it delivering Internet service. It's still here, about a year later. I've had no problems using multiple Vonage ATA devices behind a Linksys router behind that cable modem.

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milhans
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PostPosted: Fri Sep 19, 2008 9:25 pm    Post subject: Reply with quote Back to top

I switched from Comcast phone service to Vonage with no problems. I kept the cable modem. Their cable modem that supports phone service has a battery in it to keep it going for a while if you lose power. I just un-plugged the phone cable to the home wiring from the Comcast modem and put it in my Vonage adapter. Vonage has worked flawlessly for two years.
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