Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Author Message
skifast1
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 28, 2008
Posts: 14

PostPosted: Thu Sep 18, 2008 11:50 am    Post subject: Recent Vonage config change? VPN and choppy audio issues.. Reply with quote Back to top

Hi all - After several months of clean, clear Vonage service, in the last couple of weeks we've had multiple callers tell us our audio is becoming very choppy & garbled. It appears to happen every 10-15 seconds in a call, and it lasts for about 5 seconds before going back to 'normal'.

Further, my wife uses an F5 VPN (Firecall) connection for work, and this stopped working right about the time we started experiencing the choppy audio. Her IT group at work informed her that a recent 'F5/Vonage' compatability issue had been identified but they haven't provided any more detail since.

I'm not asking for a fix (though I see the SB5120 may be suspect from other threads), just wondering if there have been any firmware/protocol updates from Vonage that might help pinpoint the root cause. Thanks!

Our setup:
ISP: Comcast 6Mbps/386Kbps
Modem: SB5120
Router: Dlink DIR-655
Vonage adapter: Dlink VTA-VR - hardwired to router
View user's profile Send private message
trekologer
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Thu Sep 18, 2008 12:03 pm    Post subject: Reply with quote Back to top

Since your Vonage device is not the first device in your network after your internet modem (and the VTA isn't a router either), it has absolutely nothing to do with your VPN problem.

The description of the audio problem suggests an intermittant packet loss issue. The Motorola SB5120 is suspect. The D-Link DIR655 is as well. It contains a stateful packet inspection firewall. Try disabling that and disabling application layer gateway. Otherwise, you will need to perform diagnostic troubleshooting on your internet connection, such as a ping test, while experiencing the trouble.
View user's profile Send private message
skifast1
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 28, 2008
Posts: 14

PostPosted: Thu Sep 18, 2008 12:18 pm    Post subject: Reply with quote Back to top

Thanks for the tips trekologer - I had given the VTA top QoS priority, but that obviously isn't helping and I wasn't aware of the packet inspection firewall in the router. I'll be curious to see what the folks at my wife's office come back with - the notion of a VPN/Vonage interference still doesn't make sense to me
View user's profile Send private message
bngdup
Full Forum Member
Full Forum Member


Joined: May 22, 2007
Posts: 41

PostPosted: Fri Sep 19, 2008 1:09 pm    Post subject: Reply with quote Back to top

As was already said, your VPN issues have absolutely NOTHING to do with Vonage.

Your wife's IT dept just doesn't know whats wrong or doesn't want to explain so they made up some BS to placate you while they work on it.

Vonage is just some other internet traffic on the connection and doesn't interact with your VPN any more than any other service running through your modem. Its just an easy target for all kinds of IT groups since nobody knows how it works.

Your Vonage service sounds bad because your internet service overall quality is declining. You would not blame your car for traffic on the highway would you?
View user's profile Send private message
skifast1
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 28, 2008
Posts: 14

PostPosted: Fri Sep 19, 2008 9:07 pm    Post subject: Reply with quote Back to top

Follow-up - Should all application layer gateways be disabled or just a particular type, e.g. type SIP? I read that Comcast recently agreed to stop shaping Vonage traffic, not sure if this is of relevance. Thanks
View user's profile Send private message
VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Sat Sep 20, 2008 12:01 am    Post subject: Reply with quote Back to top

The ALG in the newer D-Link routers is very powerful. It does more harm then good depending upon the services that you run. My recommendation would be to disable the ALG completely along with the firewall. Do some testing and see what works best for you.

Things you want to take note to. What changed over the last months when issue occured? Did you just add the DIR-655 to your network? Did you make any setting changes to it? Did you upgrade your firmware on the DIR-655? Have you connected the VTA-VR directly to the modem just for testing purposes to see if issue persists?

Your description does sound like it could be ALG or actually SPI related. If the audio issues are on each and every call and the pattern is the same, your router may be inspecting packets based upon specific applications and discarding packets every 10 seconds for one reason or another.

As for packet shaping over the Comcast network, this is a misconception. The deal between Vonage and Comcast has nothing to do with packet shaping. What occured was that Vonage added a Comcast IP link to their border routers. Vonage broadcasts their ASN to Comcast networks so that Comcast customers will now be able to route through Comcast all the way to the edge of the Vonage network instead of having to traverse any 3rd party handoffs between Comcast and Vonage. This allows Comcast provide priority for all UDP traffic between them.
View user's profile Send private message
skifast1
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 28, 2008
Posts: 14

PostPosted: Mon Sep 22, 2008 8:52 am    Post subject: Reply with quote Back to top

Thanks for the info on Comcast/shaping. I I've narrowed it down to the router config:

The Voip diagnostics come back clean (packet loss, ping latency, etc)

Interesting results when turning off ALG completely (i.e. all 4 types) - dial-tone is there, but incoming calls don't ring through and outgoing calls do not 'ring' on the handset (nor do they ring at the destination). I haven't yet pinned down the permutation as to which 'type' is the differentiator for choppy vs broken service.

Putting the VTA in the DMZ resoves the issue, but is obviously not the preferred solution.

The only recent changes to the DIR-655 itself were to upgrade the firmware to latest (v1.20) and set the channel width to 20/40 (as opposed to just 20) as part of moving both my own PC and my wife's laptop from 'g' to 'n'. The PC was a simple PCI card, the laptop was via a new bridge (both D-Link).

FYI, there is a wireless phone in the house but it operates at 5.8GHz
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New ElisseyOa
New Today 3
Yesterday 6
Total 99004

Who Is On Site
Visitors 90
Members 0
Total 90


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.74 Seconds and 529 Pages In The Last 60 Seconds
The Vonage VoIP Forum