Can 2 accounts be combined?

Posts: 15 · Vonage Forum Associate Joined: Sep 11, 2008 Posts: 15

I have 2 accounts, 2 "devices" & 2 separate phone numbers at the same address. Will they combine accounts? Basically I want to eliminate 1 device and put both lines on 1 device which would mean combining accounts.

Posts: 656 · Posted: Thu Sep 18, 2008 5:43 am Post subject:

Yes. You can request an account merge. You will need to be transfered to Account Management as they are the only ones authorized to do mergers. One account will be closed and it's number swapped to other account.

Posts: 3 · New Forum Member Joined: Sep 23, 2008 Posts: 3

its not necessary to go up to account management. Any CS or Tech rep should be able to request a merge

it should take at the most 5 days

Posts: 656 · Posted: Tue Sep 23, 2008 11:16 pm Post subject:

General customer service and tech support cannot do it. Only Account Management can do it because it requires terminating one of the accounts which only Acct Management can do. All closed accounts need to be properly documented and tracked for business reasons.

Posts: 3 · New Forum Member Joined: Sep 23, 2008 Posts: 3

the merge itself (closing of the accounts to be closed and swapping the numbers and MACs) is done by an offline escalation team from AMD but the ticket to have the accounts merged can be escalated by any Vonage rep with escalation rights, which is pretty much everybody.

Posts: 16 · Vonage Forum Associate Joined: Sep 25, 2008 Posts: 16

GEESH! no wonder so many ppl call Vonage pi**ed off Rolling Eyes

I think if you don't know.. don't talk! I guess some ppl get the worst training Wink

you CAN merge two accounts just call Vonage and tell them what you want to do.. they will direct you where you need to go Smile

and call Vonage if you have any questions you are not sure about.. and you can also go to your Vonage online account, you can do anything there EXCEPT cancel your account. It is very handy