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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
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skyland
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Joined: Sep 16, 2008
Posts: 2

PostPosted: Tue Sep 16, 2008 12:32 am    Post subject: Cannot browse internet unless vonage adapter is restarted Reply with quote Back to top

We've switched the ISP from Cox cable to AT&T U-verse, and are having an issue. I'm hoping anybody has an idea on how to fix...

We have a 2Wire gateway for U-Verse and Linksys Vonage adapter. An ethernet port from 2wire gateway is connected to WAN port of Linksys. A couple of PC's are connected to ethernet ports of Linksys. A couple of other PC's are connected to ethernet ports of 2Wire gateway router, and those PC's work just fine. Phones work just fine as well.

However, we're having a problem with the PC's connected to Linksys. We don't have the internet connection on those PC's after they are started. We have to re-start (power off and then back on) the Linksys in order for those PC's to get connected. And if those PC's are re-started, we have to re-start the Linksys again.

All of the two routers' settings are default ones. I'm not savvy at all on networking, but I believe it is usually best to make the second router a switch (disable DHCP and connect it to the main router via the normal ports, not via the Uplink/WAN port.) However, I think such a set up will not work for the Vonage phones? (WAN port needs to be used on the Vonage adapter, correct?)
How can I make this work without the glitch of constantly having to re-start the linksys...? I'd really appreciate an advice!

Some more details are below.

1. Location: San Diego, CA
2. ISP: AT&T U-verse
3. Upload and download speeds
4. Modem: 2Wire 3800HGV-B
5. Vonage adapter: Linksys WRP54G-VR
6. Network set up: Modem (router) -> Vonage adapter -> PC
7. internet access from behind Vonage adapter (router)
8. Voip test:

Speed test statistics
---------------------
Download speed: 5744424 bps
Upload speed: 951560 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 73 ms
Average download pause: 6 ms
Minimum round trip time to server: 63 ms
Average round trip time to server: 115 ms

Voip test statistics
--------------------
Jitter: you --> server: 0.2 ms
Jitter: server --> you: 3.6 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 16
Estimated MOS score: 4.0
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trekologer
Vonage Forum Evangelist
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Tue Sep 16, 2008 6:34 am    Post subject: Reply with quote Back to top

Try turning off the DHCP Proxy (not server, Proxy) on the Linksys WRTP54G. Then, restart it and the computers connected to it.
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skyland
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Joined: Sep 16, 2008
Posts: 2

PostPosted: Tue Sep 16, 2008 11:41 am    Post subject: Reply with quote Back to top

I disabled DNS proxy on the linksys, and that seems to have done it!
trekologer, thank you very much for the help!!
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Tue Sep 16, 2008 5:19 pm    Post subject: Reply with quote Back to top

Good to hear!
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HotCookCpl
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Joined: Sep 17, 2008
Posts: 7

PostPosted: Wed Sep 17, 2008 9:59 am    Post subject: Reply with quote Back to top

I'm glad the suggestion above fixed your problem. It didn't work for me. To make a long story shorter my Linksys was overheating. If I placed a fan so it cooled the Linksys power supply and router it would work just fine. I replaced the Linksys with the Vonage V-portal. So far, so good.
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Thu Sep 18, 2008 1:30 pm    Post subject: Reply with quote Back to top

HotCookCpl,

Your point is a good one. Just b/c it worked for one case doesn't necessarily mean that it will work in yours.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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