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leom692
New Forum Member


Joined: Sep 15, 2008
Posts: 1
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This is very frustrating for me since I need my phone service now and i have to wait 7 days for shipping for their device. They tell me my device, which I purchased used from ebay is trash because the old owner owed money. I offered to pay the balance and they still told me no! What should I do? I can't wait one week... |
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kdf55
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL
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You should have done a little research before buying the device on ebay. There are a lot of problems with Vonage and used devices. If there is an outstanding balance, they will NOT activate the device. Besides, if you sign up with Vonage, they almost give you the device for free or for very little and the contract rules are the same if you buy from Vonage or get a device elsewhere |
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Steve48
Vonage Forum MVM


Joined: Aug 30, 2005
Posts: 4777
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If you can't wait for Vonage to ship you a unit, check out the local retail stores for one. Make sure that the box clearly indicates that it's for Vonage use, and don't accept a box that has been opened. |
_________________ Steve Gray Orlando, FL |
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