Posted:
Mon Sep 15, 2008 3:20 am Post subject: Invalid MAC Address upon Sign up! CS says I owe money!!
This is very frustrating for me since I need my phone service now and i have to wait 7 days for shipping for their device. They tell me my device, which I purchased used from ebay is trash because the old owner owed money. I offered to pay the balance and they still told me no! What should I do? I can't wait one week...
kdf55 Vonage Forum Evangelist
Joined: Jun 30, 2007 Posts: 373
Location: Highland, IL
You should have done a little research before buying the device on ebay. There are a lot of problems with Vonage and used devices. If there is an outstanding balance, they will NOT activate the device. Besides, if you sign up with Vonage, they almost give you the device for free or for very little and the contract rules are the same if you buy from Vonage or get a device elsewhere
If you can't wait for Vonage to ship you a unit, check out the local retail stores for one. Make sure that the box clearly indicates that it's for Vonage use, and don't accept a box that has been opened.
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†AK and HI residents pay $29.95 shipping.
††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.
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