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mikebrown Posted:
Hello, I think
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they can surely
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Hard Wiring - Installation
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On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
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Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
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rely exclusively
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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
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Android your phone
software
? Thanks!
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jeddaisg Posted:
Hi all We have
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
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Av8rix Posted:
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tplink Posted:
Im trying to add
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kiersten
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 29, 2008
Posts: 86

PostPosted: Sun Sep 14, 2008 11:49 am    Post subject: my phone number is showing up as outbound caller ID name... Reply with quote Back to top

since last week, my outbound caller ID number and name has been
showing up like this:

2125551212 (in the name field)
2125551212 (in the number field)

I'm wondering why my phone number is now being displayed
in the "name" field. (which used to show either my name,
"unavailable" or just my city/state)

This is very strange.... it shows up the same way on all my friends'
or family's caller ID displays.(including California, Oregon, Ohio, New
Jersey, New York, Texas, and Hawaii)



Any ideas?
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DLevenson
Vonage Forum Master
Vonage Forum Master


Joined: Jun 09, 2008
Posts: 227
Location: NJ

PostPosted: Sun Sep 14, 2008 9:55 pm    Post subject: Caller ID Reply with quote Back to top

Vonage does not put your name in the SS7 database used by most carriers to translate your number into a name. If you ported a number to Vonage, it may still be in the database for a while if the previous carrier put it there, but eventually, it seems to go away.

_________________
Dave Levenson, NJ
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Sun Sep 14, 2008 10:39 pm    Post subject: Reply with quote Back to top

Vonage does not populate the customers name in their carriers and CNAM providers database. This means when your number is passed through SS7, the receiving carrier dips into their CNAM databse and is unable to reference a name for the calling number.

Industry standard for numbers that do not have names in a CNAM database is for the receiving carrier to post something for name. In most cases, the receiving carrier will use Unavailable, Unknown, or the City/State of the rate center / market the calling number is from. All of these are acceptable. It may also replace the name if no name is passed with the phone number which is why it displays on both lines of the CID display.

When Bell, Verizon, ATT, etc... were the only choice, there were less CNAM issues. Now that there is choice, anytime you switch from one provider to another, does not matter Voip or not, chances are there will be some differences in the way both Inbound and Outbound CID displays due to the use of different CNAM databse providers. Some providers will even cache CNAM so it may not have the most up to date records.
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