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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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kiersten
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 29, 2008
Posts: 86

PostPosted: Sun Sep 14, 2008 11:49 am    Post subject: my phone number is showing up as outbound caller ID name... Reply with quote Back to top

since last week, my outbound caller ID number and name has been
showing up like this:

2125551212 (in the name field)
2125551212 (in the number field)

I'm wondering why my phone number is now being displayed
in the "name" field. (which used to show either my name,
"unavailable" or just my city/state)

This is very strange.... it shows up the same way on all my friends'
or family's caller ID displays.(including California, Oregon, Ohio, New
Jersey, New York, Texas, and Hawaii)



Any ideas?
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DLevenson
Vonage Forum Master
Vonage Forum Master


Joined: Jun 09, 2008
Posts: 227
Location: NJ

PostPosted: Sun Sep 14, 2008 9:55 pm    Post subject: Caller ID Reply with quote Back to top

Vonage does not put your name in the SS7 database used by most carriers to translate your number into a name. If you ported a number to Vonage, it may still be in the database for a while if the previous carrier put it there, but eventually, it seems to go away.

_________________
Dave Levenson, NJ
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Sun Sep 14, 2008 10:39 pm    Post subject: Reply with quote Back to top

Vonage does not populate the customers name in their carriers and CNAM providers database. This means when your number is passed through SS7, the receiving carrier dips into their CNAM databse and is unable to reference a name for the calling number.

Industry standard for numbers that do not have names in a CNAM database is for the receiving carrier to post something for name. In most cases, the receiving carrier will use Unavailable, Unknown, or the City/State of the rate center / market the calling number is from. All of these are acceptable. It may also replace the name if no name is passed with the phone number which is why it displays on both lines of the CID display.

When Bell, Verizon, ATT, etc... were the only choice, there were less CNAM issues. Now that there is choice, anytime you switch from one provider to another, does not matter Voip or not, chances are there will be some differences in the way both Inbound and Outbound CID displays due to the use of different CNAM databse providers. Some providers will even cache CNAM so it may not have the most up to date records.
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