Unable to get in to Dlink VTA-VR - portal

Posts: 5 · New Forum Member Joined: Sep 12, 2008 Posts: 5

Hello,

I have Dlink VTA VR adapter at home and I couldn't log on to its control panel.

Here's the story:

My wireless router died the other day (Netgear WGT624) so I bought a new one (Netgear WPN824). On my old network setup, all local IP looks like this 192.168.0.XXX and I used to access Dlink VTA's control panel by just typing in its local IP on a web browser - having access to this I gave Dlink VTA adapter a static IP (192.168.0.102) so I could do port forwarding to make calls clear - and it worked perfectly.

Now that I have a new router all local IPs now looks like this 192.168.1.XXX (ofcourse its a different router, I know that). The main problem is Dlink VTA couldn't communicate with the new router because of its static IP. I tried accessing its control panel but the adapter isn't communicating - however my new router can see that a device with 192.168.0.2 IP is connected to the router.

Anyone encountered this problem before?

Help!

Posts: 628 · Posted: Fri Sep 12, 2008 12:21 pm Post subject:

This is just simple networking 101. Not really a Vonage issue at all. I am assuming in the prior setup, all your PC's connected to ports on your old router as did the WAN port on your Vonage adapter. And because the old network was 192.168.0.0, you were able to communicate with the Vonage adapater.

Now you have a network of 192.168.1.0 on all your PC's connected to your new router but you said you assigned a static IP of 192.168.0.x to your Vonage adapater's WAN port. This puts the device a different network then everything else, hence no way to communicate.

Two methods to correct this:

1) Use the reset button on the back of the Vonage adapter to reset it to factory settings. It will then pull a 192.168.1.x address via DHCP from new router.
2) Change the LAN IP address on your new router from 192.168.1.1 to 192.168.0.1. Everything using DHCP will update to new subnet. Anything configured with a static IP of 192.168.1.x would need to be changed including the Default Gateway IP which would need to be 192.168.0.1.

I recoomend method 1. You can then configure it with a static IP once you can get to it and then set up port forwarding in your new router accordingly.

Posts: 5 · New Forum Member Joined: Sep 12, 2008 Posts: 5

Hello and thanks for the reply. I actually did those methods prior to posting and I didn't bother putting it in - the simplier the message I could post the better.

Method 1:

I tried resetting the Dlink adapter but it is still pulling the old IP address.

so

Method 2:

I tried changing my LAN IP from 192.168.1.1 to 192.168.0.1 (like what you suggested) but it was a complete disaster... I am running on Vista (business ed.).. What happened was after changing my LAN IP my computer would not go online (IP settings on my machine is set to auto config IP while I'm dealing with these whole Vonage thingy)

Yes, I did power cycle both modem and the Netgear router but its still the same thing (Vonage adapter still pulling the old IP address and my pc couldn't go online) Thus leading me to reset my Netgear router to its factory setttings and reconfigured everything again..

and I'm back to sqaure 1

=(

Posts: 628 · Posted: Fri Sep 12, 2008 12:41 pm Post subject:

What I forgot to mention was that in order to factory reset that specific device, you need to actually hold the reset button for 30 seconds. You will see the LED's flash through a sequence. If you only press and hold it for a few seconds, even 10 - 20, it will not reset. So that is why it still has the old IP. Try the reset again and make sure you hold the reset button on the back of the Vonage adapter for 30 seconds. It should work this time.

Posts: 5 · New Forum Member Joined: Sep 12, 2008 Posts: 5

Yep thats actually what I did (less than 30 seconds). Ok as soon as I get home I'll try that.

=)

Posts: 1178 · Member of the Week Joined: Feb 28, 2005 Posts: 1178

or you can connect your computer directly to your vonage device and get into its web configuration. this will give you the ability to reconfigure it to a new static ip address etc.

Posts: 628 · Posted: Fri Sep 12, 2008 2:28 pm Post subject:

The Vonage adapter being used by this user does not have LAN ports. It is a D-Link VTA which is like a PAP2 or Cisco ATA 186. So that is why it was not a suggested method.

Posts: 1178 · Member of the Week Joined: Feb 28, 2005 Posts: 1178

thank you for the heads up. forgot about that it is like the PAP2. can it be programmed via a phone then like the PAP2?

Posts: 628 · Posted: Fri Sep 12, 2008 2:36 pm Post subject:

I am not sure but I don't think it has the capability to configure it through TUI. I do know that dialing *11 will tell you the IP. If it is possible, it may require a password to unlock the TUI first before config changes can be made.

Posts: 1178 · Member of the Week Joined: Feb 28, 2005 Posts: 1178

its unfortunate that the only way to change its configuration is to reset it. hope it all goes well.