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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
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mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
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On Sep 30, 2016 at 00:37:45


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ettienne
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Joined: Sep 12, 2008
Posts: 3

PostPosted: Fri Sep 12, 2008 8:50 am    Post subject: Callers complain they cannot hear me Reply with quote Back to top

I have had Vonage for many years, the service has been good.

Callers complain that they cannot hear me speak, the words are clear but soft. I have tried different phones, new cables and just about everything else. I have Brighthouse Earthlink service on cable running at 5MBits so Vonage should hardly be a challenge.
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mundy5
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Posts: 1179

PostPosted: Fri Sep 12, 2008 2:23 pm    Post subject: Reply with quote Back to top

if you go to the first sticky post that says "what to post when you are having technical difficulty" and do what that post asks you, we can help you a lot better than what little information you have given us.

most of these issues are related to ISP issues, not Vonage as I do not have the same complaints from those listening to me.

please post the technical details as well as the Voip speed test details.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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ettienne
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Joined: Sep 12, 2008
Posts: 3

PostPosted: Fri Sep 12, 2008 7:00 pm    Post subject: Reply with quote Back to top

1. Location: Orlando, FL
2. ISP name and type: Earthlink cable
3. Upload: 471 kb/s download: 5987 kb/s
4. Modem make and model: Scientific Atlanta DPC2100
5. Type of Vonage adapter used: D-Link VTA-VD
6. Setup of Network: Modem-> Router -> Vonage Adapter
7. Issue you are experiencing: callers say my voice is soft, but clear
8. Test results:

Speed test statistics
---------------------
Download speed: 6069920 bps
Upload speed: 489240 bps
Quality of service: 97 %
Download test type: socket
Upload test type: socket
Maximum download pause: 41 ms
Average download pause: 2 ms
Minimum round trip time to server: 39 ms
Average round trip time to server: 41 ms

Voip test statistics
--------------------
Jitter: you --> server: 0.9 ms
Jitter: server --> you: 0.8 ms
Packet loss: you --> server: 0.5 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Fri Sep 12, 2008 7:15 pm    Post subject: Reply with quote Back to top

ettienne,

I see nothing that alarms me about the speed. if it is a volume issue, I think a call to Vonage customer service will help. they can increase the volume I believe.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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