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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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ettienne
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Joined: Sep 12, 2008
Posts: 3

PostPosted: Fri Sep 12, 2008 8:50 am    Post subject: Callers complain they cannot hear me Reply with quote Back to top

I have had Vonage for many years, the service has been good.

Callers complain that they cannot hear me speak, the words are clear but soft. I have tried different phones, new cables and just about everything else. I have Brighthouse Earthlink service on cable running at 5MBits so Vonage should hardly be a challenge.
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Fri Sep 12, 2008 2:23 pm    Post subject: Reply with quote Back to top

if you go to the first sticky post that says "what to post when you are having technical difficulty" and do what that post asks you, we can help you a lot better than what little information you have given us.

most of these issues are related to ISP issues, not Vonage as I do not have the same complaints from those listening to me.

please post the technical details as well as the Voip speed test details.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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ettienne
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Joined: Sep 12, 2008
Posts: 3

PostPosted: Fri Sep 12, 2008 7:00 pm    Post subject: Reply with quote Back to top

1. Location: Orlando, FL
2. ISP name and type: Earthlink cable
3. Upload: 471 kb/s download: 5987 kb/s
4. Modem make and model: Scientific Atlanta DPC2100
5. Type of Vonage adapter used: D-Link VTA-VD
6. Setup of Network: Modem-> Router -> Vonage Adapter
7. Issue you are experiencing: callers say my voice is soft, but clear
8. Test results:

Speed test statistics
---------------------
Download speed: 6069920 bps
Upload speed: 489240 bps
Quality of service: 97 %
Download test type: socket
Upload test type: socket
Maximum download pause: 41 ms
Average download pause: 2 ms
Minimum round trip time to server: 39 ms
Average round trip time to server: 41 ms

Voip test statistics
--------------------
Jitter: you --> server: 0.9 ms
Jitter: server --> you: 0.8 ms
Packet loss: you --> server: 0.5 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9
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mundy5
Member of the Week
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Fri Sep 12, 2008 7:15 pm    Post subject: Reply with quote Back to top

ettienne,

I see nothing that alarms me about the speed. if it is a volume issue, I think a call to Vonage customer service will help. they can increase the volume I believe.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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