Callers complain they cannot hear me

Posts: 3 · New Forum Member Joined: Sep 12, 2008 Posts: 3

I have had Vonage for many years, the service has been good.

Callers complain that they cannot hear me speak, the words are clear but soft. I have tried different phones, new cables and just about everything else. I have Brighthouse Earthlink service on cable running at 5MBits so Vonage should hardly be a challenge.

Posts: 1179 · Member of the Week Joined: Feb 28, 2005 Posts: 1179

if you go to the first sticky post that says "what to post when you are having technical difficulty" and do what that post asks you, we can help you a lot better than what little information you have given us.

most of these issues are related to ISP issues, not Vonage as I do not have the same complaints from those listening to me.

please post the technical details as well as the Voip speed test details.

Posts: 3 · New Forum Member Joined: Sep 12, 2008 Posts: 3

1. Location: Orlando, FL
2. ISP name and type: Earthlink cable
3. Upload: 471 kb/s download: 5987 kb/s
4. Modem make and model: Scientific Atlanta DPC2100
5. Type of Vonage adapter used: D-Link VTA-VD
6. Setup of Network: Modem-> Router -> Vonage Adapter
7. Issue you are experiencing: callers say my voice is soft, but clear
8. Test results:

Speed test statistics
---------------------
Download speed: 6069920 bps
Upload speed: 489240 bps
Quality of service: 97 %
Download test type: socket
Upload test type: socket
Maximum download pause: 41 ms
Average download pause: 2 ms
Minimum round trip time to server: 39 ms
Average round trip time to server: 41 ms

Voip test statistics
--------------------
Jitter: you --> server: 0.9 ms
Jitter: server --> you: 0.8 ms
Packet loss: you --> server: 0.5 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9

Posts: 1179 · Member of the Week Joined: Feb 28, 2005 Posts: 1179

ettienne,

I see nothing that alarms me about the speed. if it is a volume issue, I think a call to Vonage customer service will help. they can increase the volume I believe.