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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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valleycat
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Joined: Dec 13, 2004
Posts: 44

PostPosted: Tue Sep 09, 2008 6:24 pm    Post subject: Caller ID Reply with quote Back to top

Is Vonage ever going to get their act together with this caller ID problem? Will someone from Vonage address the issue here on this Forum?

This is a constant aggravation . . . I no longer speak highly of Vonage!

Is there a better company to go to?
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kdf55
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Tue Sep 09, 2008 7:43 pm    Post subject: Reply with quote Back to top

What caller ID problem? My caller ID is working fine.
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valleycat
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PostPosted: Tue Sep 09, 2008 8:32 pm    Post subject: Reply with quote Back to top

I'd like it to go back to the way it was for years. . . showing the persons name and telephone number that was calling. . . now I get unavailable. . . no name . . . sometimes no number. . . some times number. . . all from the same caller.

On the out bound caller ID most of the time it says Vonage Holdings. . . or unavailable and people will not pick up my calls. .. not even my parents. . . who still want to talk to me. . . they won't pick up calls from people they do not know they are very old. They call me because they need help. . . and I call them back and they won't pick up the phone.

I have worked with advance tech support. . . some of them are telling me that yes Vonage can fix this if they wanted to by contacting xo. . but they won't. . . and I can't seem to call xo myself.

I am open to any suggestions.

Then their are my clients that won't pick up my calls. .. and calls that I'd like to know it's my clients calling me . . . it's just a big mess.

Something interesting else that I found out about. . . I am abroad right now. . . and I didn't have a caller id phone here with me. .. so i loaded Vonage talk. . . but still pick up the phone .. . .well the caller id is different again. .
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DLevenson
Vonage Forum Master
Vonage Forum Master


Joined: Jun 09, 2008
Posts: 227
Location: NJ

PostPosted: Wed Sep 10, 2008 4:40 pm    Post subject: Reply with quote Back to top

kdf55 wrote:
What caller ID problem? My caller ID is working fine.


There are several Caller*ID problems with Vonage:

On inbound calls, they correctly display the calling number (as long as the caller didn't block it) but when they translate that number into a caller name, they're using an out-of-date database, and some of the listings are wrong. When my relatives in Santa Fe, NM call me in NJ, I see their number, but the name is the name of a subscriber who had that number more than six years ago.

On my outbound calls to other Vonage subscribers, my number is delivered in both the number and the name fields in the called party's Caller*ID display. Apparently the out-of-date database used by Vonage to translate numbers to names is not being updated by Vonage.

On my outbound calls to subscribers of other carriers (e.g. RBOC's), my name is correctly displayed when I call from a Vonage number that was ported from Verizon, but it not displayed correctly when I call from a number assigned by Vonage. Apparently Vonage is not sending updates to the database(s) used by these other carriers.

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