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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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stretch1
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Joined: Feb 02, 2005
Posts: 81
Location: North Carolina

PostPosted: Mon Sep 08, 2008 10:30 am    Post subject: STRANGE PROBLEM WITH ONE PHONE NUMBER Reply with quote Back to top

I have reported this problem to Vonage Tech Support and am awaiting resolution. When I place a call via Vonage phone to a phone number in Raleigh, NC I get a recorded message that the number called is disconnected. If I place a call to the same number via my cell phone, it goes thru normally. I contacted Tech support who experienced the same problem. I am awaiting resolution from "the network people" at Vonage has anyone else had a similar problem.
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butterman
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 29, 2006
Posts: 323

PostPosted: Mon Sep 08, 2008 1:47 pm    Post subject: Reply with quote Back to top

I haven't had this problem, but I have seen similar things posted before.

Sounds like a routing issue for that number which is something that Vonage would need to change on their side to resolve.

_________________
Vonage Customer since: 11/2004
ISP: Time Warner (RoadRunner)
Location: NC
Network Setup: Motorola SB5101->Linksys WRT54GL (Running Tomato) ->RT31P2 & PAP2
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whatumean
Vonage Forum Master
Vonage Forum Master


Joined: Apr 09, 2007
Posts: 168

PostPosted: Mon Sep 08, 2008 3:56 pm    Post subject: Was it a Vonage number? Reply with quote Back to top

Is the number you are trying to reach previously a Vonage number?
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stretch1
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 02, 2005
Posts: 81
Location: North Carolina

PostPosted: Tue Sep 09, 2008 8:12 am    Post subject: Reply with quote Back to top

No, it's a long term POTS line number.
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stretch1
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 02, 2005
Posts: 81
Location: North Carolina

PostPosted: Thu Sep 11, 2008 8:27 am    Post subject: Reply with quote Back to top

It is now Thursday AM and still no resolution. I have the feeling that I am being ignored. I am told that I will receive a call back for each of the preceding 4 days and no call back ever occurred. This service ****.
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stretch1
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 02, 2005
Posts: 81
Location: North Carolina

PostPosted: Thu Sep 11, 2008 10:15 am    Post subject: Reply with quote Back to top

Does anyone out there have an escalation phone number?? Tech Support won't give me one. Thanks
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stretch1
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 02, 2005
Posts: 81
Location: North Carolina

PostPosted: Thu Sep 11, 2008 2:33 pm    Post subject: Reply with quote Back to top

This Problem is resolved. I can now dial that one number successfully. Problem was caused by my friend signing up for Vonage and requesting that their number be ported and then canceling out without rescinding the phone number transfer. I knew nothing of this and could not contact them as they are away.
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