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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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mmalka
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PostPosted: Sat Sep 06, 2008 6:51 pm    Post subject: Why I can't have two Vonage Adapters with one line? Reply with quote Back to top

I have a Vonage Adapter connected to my router on the first floor of my house. I have a phone and a fax connected to it, and everything works fine.

I wanted to be able to use another phone with Vonage upstairs, so I got a used Linksys router WRTP54G that is Vonage ready and has two phone ports. I added it to my home network, and it is working fine.

However, when I hook a phone to it, I get a message from Vonage that says that my phone may be connected to the wrong port.

I called Vonage and they told me that just one adapter may be used on each account, as the account is associated to the device MAC address.

They suggested that I either purchased an additional account (what would increase my expenses and give me a different number what would defeat my purposes), or switch all my phones at home to Vonage by plugging the Vonage adapter at the phone distribution box (what I don't want as I have a land line).

I cannot understand the point of such restriction. Why can't I add as many adapters I want, and they just create a table with all of them associated to my account?
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kdf55
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Sat Sep 06, 2008 9:27 pm    Post subject: Reply with quote Back to top

If you want additional phones, use a multi-phone cordless set or use your home wiring.
What you are asking, you could theoretically have phones across the country on the same phone number. It would cause a network NIGHTMARE.
The Vonage account is tied to the MAC address on the adapter. It is impossible to tie more than 1 MAC address to 1 phone number.
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mmalka
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PostPosted: Sat Sep 06, 2008 11:06 pm    Post subject: I am not sure I agree Reply with quote Back to top

kdf55 wrote:
If you want additional phones, use a multi-phone cordless set or use your home wiring.
What you are asking, you could theoretically have phones across the country on the same phone number. It would cause a network NIGHTMARE.
The Vonage account is tied to the MAC address on the adapter. It is impossible to tie more than 1 MAC address to 1 phone number.


I am not sure I agree: they could control it by pairing with the IP address. So, I could have as many MAC addresses I wanted, but any of them would be tied up to my IP address, and they could block simultaneous use from different IPs at the same time. If I would be traveling, I could update my account, the same way they allow today to move from one MAC to another.

As I said, I don't want to use my home wiring because it is being used by my land line which is needed for the house alarm.

I am sure it is not such a difficult technical solution if they wanted to resolve it. It is easier just tell to the customer to buy additional lines or additional devices...
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kdf55
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Sun Sep 07, 2008 7:36 am    Post subject: Reply with quote Back to top

Tying to an IP address is OK in theory but not all ISPs have static IP addresses for their modems. Some DSLs change IP addresses when it renews. This would then drop what is tied to the IP address.
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lstpzlpc
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Location: NJ

PostPosted: Sun Sep 07, 2008 9:26 am    Post subject: multiple phone adapters on one account Reply with quote Back to top

You can have multiple Vonage devices working on one account. Each device has two ports and thus, can hold up to two different telephone numbers. Each device has its own unique MAC address, to which the telephone numbers are assigned for port one and port two. You can not have a telephone number assigned to two different MAC id's.
If you want to have one telephone number in mutilple rooms and floors of your home, and you can not use the existing home wiring due to having a landline in your house already using the phone wiring, you can buy a cordless phone set with a base station that you can connect to the Vonage device, and extra handsets to plug into electric outlets in other rooms/floors of your house. This may be an intial expense, but the advantages are worth it. You are not tied down to any partical room for the extra handsets, you can move their locations if you rearrange you rooms, you can take them with you if you move, and just set them up again with just your one Vonage device, cordless base station, and extra hansets. Plus, most of the sets are pretty reasonably priced nowadays, and most can be expanded if you need to purchase additional handsets at a later date.
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butterman
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Joined: Jan 29, 2006
Posts: 323

PostPosted: Sun Sep 07, 2008 10:28 am    Post subject: Reply with quote Back to top

A couple of things on this.

Supports recommendation of purchasing another account just doesn't make sense on any level.

Regardless of your concept of being able to use multiple devices for a single line, it simply doesn't work that way today. I agree that the idea is a simple one, but I doubt that the implementation is simple. If it was someone would offer it already today. As far as I know, none of the consumer Voip providers offer something like this.

Bottom line is you have 1 option to do what you want to if you can't use the home wiring. You need to get a cordless phone that supports multiple handsets so that you can put a second one at the upstairs location.

I know this isn't what you are looking to hear, but it is the only solution available to you at this time.

_________________
Vonage Customer since: 11/2004
ISP: Time Warner (RoadRunner)
Location: NC
Network Setup: Motorola SB5101->Linksys WRT54GL (Running Tomato) ->RT31P2 & PAP2
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jdoering
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Joined: Sep 21, 2008
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PostPosted: Sun Sep 21, 2008 2:13 am    Post subject: Reply with quote Back to top

Doesn't your house wiring support at least two lines (if not three or four)? Why not wire your landline into one pair of the house wiring and your Vonage line(s) into some of the others?

You can either rearrange the pair wiring and specific outlets or you external adapter to swap around which line is 1, 2, 3, etc.

-Jeff
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