Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Author Message
staaver
Full Forum Member
Full Forum Member


Joined: Nov 15, 2005
Posts: 49

PostPosted: Fri Sep 05, 2008 8:33 am    Post subject: Incoming calls consistently dropped on first try Reply with quote Back to top

1. Location: Flower Mound, TX

2. ISP: Verizon FiOS

3. Download speed: 4666144 bps, Upload speed: 1863192 bps

4. D-Link DI-604 directly connected to internet

5. Vonage adapter: WRTP54G used only as Voip adapter. Wireless turned off. No other devices connected behind.

6. Router configuration: DI-604 to internet. WRTP54G and WRT54GX4 connected behind DI-604. All PCs and other devices connected via wired or wireless connections to WRT54GX4.

7. On a consistent basis incoming calls are ringing once or twice and then going into a "limbo" state where the caller hears nothing but silence. The receiver on the Voip end shows "Line in Use" while the caller is trying to decide what to do. The call disconnects itself after maybe 20 seconds. Calls that don't show this problem also rarely roll to voice mail. Instead an odd tone is heard and then the call briefly goes into a limbo state as well. I have unplugged and restarted the Voip adapter a couple of times and it seems to work briefing after that, but the problem always comes back. We have been seeing this problem for the past couple of weeks.

8. Speed test statistics
---------------------
Download speed: 4666144 bps
Upload speed: 1863192 bps
Quality of service: 97 %
Download test type: socket
Upload test type: socket
Maximum download pause: 39 ms
Average download pause: 7 ms
Minimum round trip time to server: 44 ms
Average round trip time to server: 45 ms

Voip test statistics
--------------------
Jitter: you --> server: 1.3 ms
Jitter: server --> you: 8.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 31
Estimated MOS score: 4.0
View user's profile Send private message
staaver
Full Forum Member
Full Forum Member


Joined: Nov 15, 2005
Posts: 49

PostPosted: Fri Sep 05, 2008 4:55 pm    Post subject: Reply with quote Back to top

I had hoped that someone would respond to my post with a "this is a known problem and this is how to fix it" but nothing so far....

I performed the speed test from a laptop hooked up directly behind the Linksys WRTP54G and received similar bandwidth results, but a QoS result that was *much* lower, ranging from 35% up to 70% but mostly somewhere just below 60%. Odd, since the same score from a computer going through a wireless G connection was 97%. I am going to check out some connections and see if this changes anything. Could low-ish QoS be causing my disconnect issue?

I am also a little concerned by the consistently low download bandwidth of 4-5Mb/sec, given that I am supposed to have 15Mb/sec and have gotten results in that range fairly consistently before. However, this wouldn't account for the Voip not working but is something else to chase down.

Here are my behind-the-VoIP-adapter test results for anyone who wants to help:


Speed test statistics
---------------------
Download speed: 4878760 bps
Upload speed: 1847472 bps
Quality of service: 57 %
Download test type: socket
Upload test type: socket
Maximum download pause: 35 ms
Average download pause: 3 ms
Minimum round trip time to server: 45 ms
Average round trip time to server: 111 ms

Voip test statistics
--------------------
Jitter: you --> server: 0.3 ms
Jitter: server --> you: 3.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 31
Estimated MOS score: 4.1
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Sep 05, 2008 7:02 pm    Post subject: Reply with quote Back to top

What happens if you remove the DI-604 and connect the WRTP54G directly to the modem?

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Sat Sep 06, 2008 11:53 am    Post subject: Reply with quote Back to top

Steve48 is on the right track. the only way to test to see if your Vonage adapter wrtp54g is functioning properly is to run a test with it directly behind your modem minus the DI-604.

DI-604 is now discontinued according to the dlink website and it does not have qos at least i couldn't find it looking at the product manual.

this means that if your computers are working heavily both download and upload, then it means there is potentially trouble for your Vonage connection.

My suggestion is the same, try it for a few days with only the wrtp54g directly behind the modem. If this works, then you know that the trouble is the DI-604.

Personally with that many computers on your network, I would invest in a third part firmware upgradable router with good QoS controls.

are you using a phone plugged directly into the Vonage device or are you using home wiring? that might have an effect.

lastly the DI-604 might need to be configured with specific port forwarding instructions for your Vonage device.

a few yrs ago when the wrtp54g was being bought with a lot of frequency, there were all kinds of issues with it much like the dlink vwr now...

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
View user's profile Send private message
staaver
Full Forum Member
Full Forum Member


Joined: Nov 15, 2005
Posts: 49

PostPosted: Mon Sep 15, 2008 12:49 pm    Post subject: Reply with quote Back to top

Thanks for all of the feedback! I thought I should close out this thread with my eventual solution:

This setup has worked fined for a couple of years now, so I didn't think there was a problem with the DI-604 or QoS setup.

I did a full reset on the WRTP54G (pushing the little button in the back) and hooked a laptop up to it to turn its wireless off and put other settings (such as password protection) back into place. It has worked flawlessly since then (just over a week now).

Apparently this was just a case of the WRTP54G getting "gunked up" and needing a fresh start. Note, as mentioned in my earlier posts, just powering down and starting up the unit did not help.
View user's profile Send private message
tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Mon Sep 15, 2008 5:27 pm    Post subject: Reply with quote Back to top

Nice of you to post your final solution and thoughts. So often, people come here and post questions and get many replies. Then, you never hear anything about the solution or if something worked.

_________________
Cox: 9Mbps/800kbps
Router: D-Link DI-624
Vonage: V-Portal
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New JeffreyEr
New Today 2
Yesterday 5
Total 98573

Who Is On Site
Visitors 163
Members 0
Total 163


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.65
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.78 Seconds and 280 Pages In The Last 60 Seconds
The Vonage VoIP Forum