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buz117
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Joined: Sep 04, 2008
Posts: 2

PostPosted: Thu Sep 04, 2008 3:32 am    Post subject: Speedtouch 510 setup Reply with quote Back to top

1. Location: Bahrain
2. ISP name: Batelco type:DSL
3. Upload and download speeds: 1 meg up down / All test O.K.
4. Router type: SpeedTouch 510v4
5. Type of Vonage adapter: D-Link

Though I have the firewall switched off at the router, I still do not have a link with Vonage. The Power Light and the Internet Lights are on, but the massage on the phone says:
"The Vonage device can not contact the Vonage network"

Any advice on setup that would clear this problem ?
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mundy5
Member of the Week
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Thu Sep 04, 2008 4:16 pm    Post subject: Reply with quote Back to top

first thing to do is run a Voip speed test from this website.

If you go to the top of this website, on the left hand side is the Vonage forum menu. choose Vonage information and one of the selections is the Voip speed test.

run it. it uses java so if you don't have that installed, you will need to install it first.

if the test runs, then I believe there are some steps we can help you with.

If the test does not run, it means that your isp is prohibiting the use of Voip. this we cannot do anything about from here if the company or country is disallowing or prohibiting the use of Voip.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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buz117
New Forum Member
New Forum Member


Joined: Sep 04, 2008
Posts: 2

PostPosted: Thu Sep 04, 2008 5:25 pm    Post subject: Reply with quote Back to top

Thanks for the help.

But the strangest thing happened. I pluged the D-Link to a hub that connects to the router and the unit worked just fine.

Removed it and re-pluged it direct to the router and it worked. I have no idea what the hub did. It just worked and now its running clear and great.

Thanks for the help, although I still have no idea what the hub did that the router could not do. In any case I will follow the rule that says:
' If it aint broken, don't fix it"!
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mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Thu Sep 04, 2008 5:54 pm    Post subject: Reply with quote Back to top

absolutely. it's a great maxim to work with. enjoy it.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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