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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Roswell
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PostPosted: Wed Sep 03, 2008 7:05 am    Post subject: Dlink VWR-VD Starts to freeze and stop internet from connect Reply with quote Back to top

I have a Dlink vwr-vd wireless router provided by Vonage. I have Earthlink cable internet. My router tends to freeze up and not let internet traffic or phone calls through from time to time. It is becoming more frequent and I keep having to reset it. This returns everything to normal, but I can't keep resetting it forever. It is about 18months old.

Any troubleshooting suggestions or is time for some new hardware?
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Darrell_G
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PostPosted: Wed Sep 03, 2008 9:21 am    Post subject: Reply with quote Back to top

When you reset the D-Link, do you also reboot the cable modem? Are you absolutely sure that it's not your cable modem freezing up which would in turn cause the D-Link VWR to also lock up? You would have to remove your Vonage device and connect your cable modem directly to your computer to know for certain and observe if your internet connection is being disrupted.

If it turns out that the D-Link is at issue, besides a firmware update that's provided by Vonage to potentially correct the problem, there's really not much you can do to correct the frequent freezes other than replacing the D-Link with a new device.
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Roswell
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PostPosted: Wed Sep 03, 2008 9:27 am    Post subject: Reply with quote Back to top

I have a brand new cable modem. I don't have to reboot it too and if I connect it directly to a computer, everything is fine. It is definately the Dlink. According to Vonage, the device upgrades it's firmware automatically.

So I have more questions. I don't know if I should start a new post or continue here, but here I go.

Can I buy another ATA device from a supplier other that Vonage and have it work? Will Vonage give me a hard time about that?

Cost is an issue right now. I have a spare wireless router. So if I could just get a new ATA device, I'll be ok.
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Darrell_G
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Posts: 881

PostPosted: Wed Sep 03, 2008 9:54 am    Post subject: Reply with quote Back to top

You can purchase the device from another supplier or retailer as long as the device is approved for Vonage service. If you're thinking of purchasing the device off of E-Bay or the like, I would be careful to make certain that the device is brand new or never used. If the device is used and the MAC address of the device is still assigned to another account, you will have trouble registering the device.

On the Vonage website the V-Portal is listed for $9.99. You might even be able to get a replacement device for free if you contact them and let them know that your current device is locking up and freezing.
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