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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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DLevenson
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Joined: Jun 09, 2008
Posts: 227
Location: NJ

PostPosted: Mon Sep 01, 2008 5:34 pm    Post subject: Has anybody tried professional installation by Vonage? Reply with quote Back to top

Vonage advertises that professional installation service is available to customers in selected areas. I am considering recommending Vonage to several out-of-town relatives, but some would probably need this service if it's available. Can anybody tell me:

What does it cost?

Who performs the work?

How long does it take to arrange/schedule an installer visit?

Thanks.

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Dave Levenson, NJ
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oogie
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Joined: Sep 03, 2008
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PostPosted: Wed Sep 03, 2008 5:18 pm    Post subject: Reply with quote Back to top

What does it cost? First time install is free

Who performs the work? The work is contracted out to the available installer in your area. I tend to see endeavor alot.

How long does it take to arrange/schedule an installer visit? Depending on the agent that you get when you call in, it should take no more then 10 minutes to sign up for pro install if it is available. The install dates arnt always imediate so call asap if you want the install.
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Wed Sep 03, 2008 6:25 pm    Post subject: Reply with quote Back to top

Very easy to install, I wouldn't pay anyone to install it. Lots of information on this site and the net on how to do install via home wiring.
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oogie
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Joined: Sep 03, 2008
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PostPosted: Wed Sep 03, 2008 6:52 pm    Post subject: Reply with quote Back to top

i agree, if you need any help call 1vonagehelp and we can also help you set it up.
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Remag1234
Vonage Forum Junior
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Joined: Oct 29, 2005
Posts: 26

PostPosted: Sat Sep 06, 2008 1:45 pm    Post subject: Re: Has anybody tried professional installation by Vonage? Reply with quote Back to top

DLevenson wrote:
Vonage advertises that professional installation service is available to customers in selected areas. I am considering recommending Vonage to several out-of-town relatives, but some would probably need this service if it's available. Can anybody tell me:

What does it cost?

Who performs the work?

How long does it take to arrange/schedule an installer visit?

Thanks.


Wouldn't it have been easier to call Vonage and ask your questions DUH! Question Question Sad
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DLevenson
Vonage Forum Master
Vonage Forum Master


Joined: Jun 09, 2008
Posts: 227
Location: NJ

PostPosted: Sat Sep 06, 2008 3:58 pm    Post subject: Re: Has anybody tried professional installation by Vonage? Reply with quote Back to top

Remag1234 wrote:
Wouldn't it have been easier to call Vonage and ask your questions DUH!(


I hve been a Vonage customer since 2003. Based upon my experience to date, it is never easy to call Vonage. Okay, I know, it's easy to dial up Vonage, but it usually takes a half-hour to reach anyone, and when you ask a question, it is often mis-understood, and provokes a canned or scripted response that does not quite address the question. That's why I participate in this forum.

I have installed Vonage service here (7 lines) and at several other sites for friends or customers. I know that it is not challenging for anybody who knows how to identify a broadband modem, router, voice adaptor, and the associated cables, and it usually works with minimal troubleshooting.

My question was prompted by a couple of very elderly out-of-town relatives who both claim to be fed up with their local telco, but are barely able to figure out how to plug a standard telephone set into a modular wall-jack.. It appears that Vonage professional installation might help them, and might be less expensive than air fare for me to go and do it for them.

Thanks to all who replied. Your answers are appreciated, even if a few were based upon some wildly invalid assumptions.

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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Sat Sep 06, 2008 10:26 pm    Post subject: Reply with quote Back to top

Your last post was very well put. I agree with your assessment of Vonage's customer service. As for you Remag, there is no reason to append a smart as$ comment to the end of your post. Go throw your cack and balls around somewhere else. We are here to help other people, not act like grade school children.

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lstpzlpc
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Joined: Sep 07, 2008
Posts: 3
Location: NJ

PostPosted: Sun Sep 07, 2008 8:40 am    Post subject: professional installation Reply with quote Back to top

Vonage uses private contractors, such as Endeavor( note, this is just one of them). You call Vonage and request their professional home installation, and if they have contractors in your area, Vonage will proceded to make the arragements for you. The contractors will come out free of cost to you, Vonage pays the $99 fee to the contractors. They will disconnect your phone line from the outside world, by disconnecting the line at the demarc box(the drop off point where your old landline service dropped the telephone line from the poles to outside your house), thus making your house a closed circuit. They will then proceed to home wire the Vonage device into the existing telephone circuitry of the house, by connecting the Vonage device into one of your phone outlets, so all of the outlets that used to work for one telephone number, will do so again.
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Remag1234
Vonage Forum Junior
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Joined: Oct 29, 2005
Posts: 26

PostPosted: Sun Sep 07, 2008 9:20 am    Post subject: Smart Asses Reply with quote Back to top

tglea wrote:
Your last post was very well put. I agree with your assessment of Vonage's customer service. As for you Remag, there is no reason to append a smart as$ comment to the end of your post. Go throw your cack and balls around somewhere else. We are here to help other people, not act like grade school children.


If you need brain surgery, you go to a brain surgeon not the shoemaker. My reply/question was not a smart ass comment. I'm sure you didn't notice that DLevenson did not take offense and if he did, did not comment like a TRUE gentleman which you are not.
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