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ken45
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Joined: Aug 27, 2008
Posts: 6

PostPosted: Sun Aug 31, 2008 2:18 pm    Post subject: Echo during calls Reply with quote Back to top

Hi,
Wife complaining about 'hearing her own voice' during calls. I have a Dlink DCM 202 cable modem, to which is cabled a Dlink DIR655 router. A Vonage VT2142 is cabled to the router. My ISP is Suddenlink. Ran Voip test with following result:

MySpeed Detail for Test #6114
Summary
This report refers to a connection test carried out by IP address 75.108.238.130 on Aug 31, 2008 7:10:21 PM using the applet.

Download speed 1259 Kbps (socket test)
Upload speed 240 Kbps (socket test)
Quality of service 89 %
Maximum delay 202 ms
Round trip time 92 ms
Upstream jitter 2.0 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 3.6 ms
Downstream packet loss 0 %
Downstream packet order 100 %
Downstream discards 0 %


Any indications and/or suggestions?

Regards,
Ken
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Sun Aug 31, 2008 4:23 pm    Post subject: Reply with quote Back to top

First, to understand what the cause may be, it is important to understand what generates echo. Echo is the reflection one someone's outgoing audio back to them. There are several possible causes of echo but they are always in the analog side. In order words, this would be the telephone set, wiring, analog-to digital fuctionality of your telephone adapter, the equilivalent equipment at the other end.

Echo will always be present. Most telephone sets will actually echo what you say into the microphone back into the earpiece. And, of course, you can hear what you are saying. But this type of echo is not noticable, because you are subconsciously expecting it. When it is echo that you notice, it is one with a significant delay (usually greater than 200 milliseconds). Due to this, the side that notices an echo is typically not the side that causes it.

Most telephone echo is extremely simple: the audio coming out of the ear piece is picked up by the microphone and reflected back. If this is the case, usually asking the other person you are talking with to turn down their volume will solve the problem. Other causes are long, unshielded telephone cords or damaged telephone cords where the send and return "bleeds" into each other. Historiclly, longer distance telephone calls (and especially international ones) were calls more susceptable to echo because the greater the distance, the longer it took to get the audio to the other end and back, increasing the chance that the echo (which is almost always present) is noticed.

Now in your case, the test results suggest that you may have higher than normal latency. The maximum delay value is of some concern. Similar to a long distance call, the longer that it takes for your data to transverse your internet connection, the higher the likelyhood you would notice echo. It may be helpful to perform the test again or a similar one hosted on a different site in order to compare results.
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ken45
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Joined: Aug 27, 2008
Posts: 6

PostPosted: Sun Aug 31, 2008 5:51 pm    Post subject: Reply with quote Back to top

Thanks for suggestion. Below is test result from another site:

MySpeed Detail for Test #903504
Summary
This report refers to a connection test carried out by IP address [hidden] on Aug 31, 2008 5:47:56 PM using the applet.

Download speed 1636 Kbps (socket test)
Upload speed 240 Kbps (socket test)
Quality of service 99 %
Maximum delay 18 ms
Round trip time 77 ms
Upstream jitter 2.4 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 3.8 ms
Downstream packet loss 0 %
Downstream packet order 100 %
Downstream discards 0 %

Indications? TIA.

Ken
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun Aug 31, 2008 8:52 pm    Post subject: Reply with quote Back to top

Your test results are rock solid so it's safe to say your ISP connection is NOT at issue. What kind of phone are you using when you hear the echo, corded or cordless? Be sure to check the volume level on your phone. If you're using a cordless, try a corded phone to see if you can replicate your issue. If adjusting the volume levels on your phone makes for no improvement, you should contact tech support and see if they can make an adjustment on their end to correct the situation.

Sometimes just rebooting all your networking equipment can possibly correct an issue like yours. Disconnect the power to all your networked equipment and leave it off for about 5 mins. Reconnect the power to your modem first. Wait for all the lights to become solid, then connect the power to your router. Wait for all the lights on the router to become solid then connect the power to your Vonage adapter.
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ken45
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Joined: Aug 27, 2008
Posts: 6

PostPosted: Mon Sep 01, 2008 4:19 pm    Post subject: Reply with quote Back to top

Thanks for help. Will reboot as suggested. Have also downloaded Vonage help file dealing with echo for added info. Again, thanks.

Ken
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