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us_matrix
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Joined: Aug 29, 2008
Posts: 10

PostPosted: Sat Aug 30, 2008 7:24 am    Post subject: v-portal cannot make it working behind the router!!! Reply with quote Back to top

Hi,

I have a DSL modem and a TRENDnet router 633GR. I am not able to make it working if I put the v-portal behind the router. It said "My Vonage device cannot connect to the internet" and below is the status screen information from v-portal. If I connect the v-portal directly to the dsl-modem and it worked fine. Does anyknow what am I missing? If anything i need to do on the TRENDnet router? I have already disabled PPPoe and DHCP server on the v-portal.

Hardware Version: 135
Software Version: 2.8.1-2.2.8
Internet Status: Not Connected
Ethernet Status: Connected
Current Time: Thu Jan 01 00:00:15 1970
Phone 1:Enabled
Phone 2:Disabled
Configuration Server:Device could not reach configuration server. Parental Control:DisabledInternet Connection Status

WAN IP Address is not assigned!

IP Address:---.---.---.---
MAC Address:00:1f:e2:d4:ca:7b
Subnet Mask:---.---.---.---
Default Gateway:---.---.---.---
Duration:D: -- H: -- M: -- S: --
Expires:--- --- -- --:--:-- ----
DHCP Clients
DHCP Server Is Disabled

Thanks.
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Sat Aug 30, 2008 8:18 am    Post subject: Reply with quote Back to top

Have you tried connecting the ethernet cable to a different ethernet port on the back of your Trendnet router? The ethernet port that you are currently connecting the Trendnet to the V-Portal may be bad. Try connecting to a different ethernet port on the back of your Trendnet router. Also, make sure that the ethernet cable connecting the Trendnet router is connected to the internet port of the V-Portal.
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Uroboros
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Joined: Jan 31, 2006
Posts: 12

PostPosted: Sat Aug 30, 2008 8:59 am    Post subject: Reply with quote Back to top

I have the same router and a Vonage is working here fine. I have it set up as

cable modem =TRENDnet router = Vonage = phone

First I would suggest you assign a static IP address to the Vonage device.

Under Application Level Gateway (ALG) Configuration; turn off SIP. This was giving me issues with some aspect of Vonage when it first got it with my previous router.

Under gaming I suggest you set up a rule for Vonage with the static IP you set up earlier. These are the UDP ports I have open

53,69,80,123,5061,10000-20000

entered in just like that. This is all on the Trendnet router of course.

Should work after that. I can't think of anything else off-hand you need to do. Just make sure it's all wired up right.

Hope that helps
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Sat Aug 30, 2008 10:12 pm    Post subject: Reply with quote Back to top

The key is this part "WAN IP Address is not assigned!"

Your V-Portal does not have a WAN IP address assigned to it. Is it set to use DHCP? Is your Trendnet router set to assign IP addresses using DHCP?
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Sun Aug 31, 2008 8:27 am    Post subject: Reply with quote Back to top

right, you need to enable the DHCP server on your trendnet router or give your Vonage vportal a static ip. either way should work in theory.

ps make sure you are connecting from port 1 of the trendnet to the WAN or "internet" port (blue color), not the "ethernet (LAN)" port (yellow). v portal cannot connect through the ethernet port.

btw, isn't this a duplicate or 2nd post? please post only once as it is confusing to us who read them.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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us_matrix
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Joined: Aug 29, 2008
Posts: 10

PostPosted: Sun Aug 31, 2008 4:13 pm    Post subject: Reply with quote Back to top

You guys are GREAT!

In fact, it is user error Lol . I pluged into ethernet port instead of WAN port. And I just swtiched it to WAN port on the v-portal and it worked right away. BTW, do i just leave the ethernet port empty?
if i need to connect to v-portal, i will just need to plug into ethernet port by going 192.168.15.1.

Thanks.
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trekologer
Vonage Forum Evangelist
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Sun Aug 31, 2008 4:25 pm    Post subject: Reply with quote Back to top

That's correct. Since you have the V-Portal behind a different router, there isn't likely anything you need to do to it though.
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun Aug 31, 2008 4:54 pm    Post subject: Reply with quote Back to top

With your current setup, there should be no connections with the ethernet (yellow) port of the V-Portal.

If "Remote Config Management" is enabled in your V-Portal settings, you can access the V-Portal's web page from the IP address that your Trendnet router assigned to the V-Portal. Login to the Trendnet router page to determine what IP address is assigned to your V-Portal. Once you know the IP address, dont forget to include ":8080" without the quotes at the end of the IP address to access the V-Portal web interface. For example: http://192.168.1.131:8080
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Sun Aug 31, 2008 7:25 pm    Post subject: Reply with quote Back to top

us_matrix wrote:
In fact, it is user error Lol . I pluged into ethernet port instead of WAN port. And I just swtiched it to WAN port on the v-portal and it worked right away.


great! I'm glad it worked out for you.


us_matrix wrote:
BTW, do i just leave the ethernet port empty?


yes, there is no need to use this since you already have a router

us_matrix wrote:
if i need to connect to v-portal, i will just need to plug into ethernet port by going 192.168.15.1.

Thanks.

or you can enable remote administration and use port 8080 so that from your computer you type 192.168.15.1:8080 and it should get to the web configuration of your portal. then you wouldn't even have to change ethernet wires.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun Aug 31, 2008 8:20 pm    Post subject: Reply with quote Back to top

mundy5 wrote:
or you can enable remote administration and use port 8080 so that from your computer you type 192.168.15.1:8080 and it should get to the web configuration of your portal. then you wouldn't even have to change ethernet wires.


With his current setup and Remote Config Management enabled, he will not be able to login to the device at 192.168.15.1:8080. He will have to login to the device with the IP address his Trendnet router assigned to the V-Portal.
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