pwer light keeps blinking, unable to ping modem

Posts: 2 · New Forum Member Joined: Aug 29, 2008 Posts: 2

1. Your location
Delhi India

2. Your ISP name and type (cable, DSL, wireless etc)
Airtel , DSL

3. Upload and download speeds
384 kbps

4. Modem make and model
beetel 100BXI

5. Type of Vonage adapter used ie RT31P2 or PAP2
motorola VT2442

6. Setup of Network ie Modem---->Vonage Adapter-->PC
Modem---->Vonage Adapter-->PC

7. Issue you are experiencing ie dropped calls, choppy audio etc
Unable to set things up. Phone light on vonage device keeps blinking and internet light does not come on. Also, I cannot ping the modem

8. Run this VoIP Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.

Speed test statistics
---------------------
Download speed: 362184 bps
Upload speed: 213272 bps
Quality of service: 40 %
Download test type: socket
Upload test type: socket
Maximum download pause: 854 ms
Average download pause: 38 ms
Minimum round trip time to server: 332 ms
Average round trip time to server: 624 ms

VoIP test statistics
--------------------
Jitter: you --> server: 0.9 ms
Jitter: server --> you: 3.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 3
Estimated MOS score: 4.0

Posts: 4694 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4694

Your download pauses and turn around time are high- they're likely to cause poor service. However, let's see if we can get you functional.

If I understand, you have neither internet nor phone service. It's likely that if you can get internet service then the phone service will be fixed as well. The trick, usually, is to get the Vonage router to log on to the DSL service the way that your computer does now. I assume that the computer does connect when hooked directly to the DSL modem. Is that correct? I also assume that if you plug the computer into a LAN port on the Vonage router than you cannot get to its setup page using the address http://192.168.15.1 . Is that also correct?

Posts: 2 · New Forum Member Joined: Aug 29, 2008 Posts: 2

yes, i have neither phone nor internet when i try and connect the vonage device
currently my DSL modem is configured as PPPoE witht he user/pwd saved in there

when i plug the computer into a LAN port on the Vonage router, i CAN get to its setup page using the address http://192.168.15.1, but i cannot get to the DSL modem's setup page at 192.168.1.1, neither can i ping it

Posts: 4694 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4694

Have you set up the WAN side of the VT2442? If not, that's probably what you need to do. The best guide to this is to look at the network setup of your computer to see how it has been set up to handle this. Then configure the VT2442 to do the same thing. Then you'll probably have to reconfigure the computer to work correctly as a sub to the VT2442.

By the way, a lot of people have been through this. A search on the forum will turn up a lot of threads about configuring Vonage for various Indian services.