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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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tuxforfun
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Joined: Aug 27, 2008
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PostPosted: Wed Aug 27, 2008 1:26 pm    Post subject: No dial tone on RTP300 behind Cisco 831 Reply with quote Back to top

Ok. I've set up my network at the house like this:

Cisco 831 -> Linksys WAP
|
|
Vonage RTP300

In other words the WAP and RTP300 are each on their own port off of the Cisco. I followed the suggestion about connecting the RTP300 to the router via the RTP's WAN port, no go. I get no dial tone.

Then I followed an example here where it said to connect a cable to the WAN port into port 3 and another cable into port 1 back to router. No go again. I've tried all variations of cabling including using actual cross-over cables and I cannot get dial tone.

The Cisco is configured as my firewall/vpn server/router. All of these are required. The firewall is configured with both CBAC and static packet filtering. Please, any help is appreciated. I need to get this resolved.

The ISP is Road Runner and I'm located in Central FL. The modem itself is a Motorola and works fine. I can get dial tone if I connect the RTP300 to the Cable Mode, but not if the Cisco is acting as the router.
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bngdup
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PostPosted: Wed Aug 27, 2008 4:19 pm    Post subject: Reply with quote Back to top

The only reason you would not have dialtone behind the Cisco router would be if the RTP300 was unable to complete its SIP Registration.

As to why it cannot REGISTER I dont know. There has to be a rule set somewhere in your Cisco router that is preventing this from happening. Open up some routes for this device and you should be good to go. If you think you already accounted for this, then obviously you didn't since you do not have dialtone yet.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Aug 27, 2008 6:38 pm    Post subject: Reply with quote Back to top

Agreed. As an alternate to troubleshooting the Cisco settings, you could try putting the RTP300 first, which you know works, and putting the Cisco behind it. That should be satisfactory if- and only if- your internet usage is not too demanding.

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tuxforfun
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PostPosted: Wed Aug 27, 2008 6:43 pm    Post subject: Reply with quote Back to top

Thank you both for your replies. The Cisco is in front becase it is acting as my VPN server as well. I've just added these two lines to my inbound ACL:

permit tcp any any eq 5060
permit udp any any eq 5060

After my linux box is done updating I'll try and swap devices again.
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trekologer
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PostPosted: Wed Aug 27, 2008 8:45 pm    Post subject: Reply with quote Back to top

Actually Vonage uses UDP port 10000 for SIP, not 5060. The port range of 10000-20000 is used for media (RTP audio), also UDP. If your Cisco runs a recent version of IOS, it has native Voip QoS that you can enable as well.
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tuxforfun
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PostPosted: Thu Aug 28, 2008 5:51 pm    Post subject: Reply with quote Back to top

I opened up ports 10000 to 20000 and still get no dial tone. What is the correct method for cabling? LAN port to WAN port on RTP300 or LAN to LAN? I've seen conflicting information on this topic. Right now, Vonage is pissing me off. lol. I've been trying to configure this for over a week and getting no where.
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Steve48
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PostPosted: Thu Aug 28, 2008 6:33 pm    Post subject: Reply with quote Back to top

The normal way is main router LAN to RTP300 WAN. The trick of wiring to the RTP LAN with another cable from RTP LAN to RTP WAN is sometimes used to get a couple of extra LAN ports (the ones on the RTP) on the same subnet as devices plugged directly into the main router.

Have you disabled DHCP on the RTP300? If not, you should.

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tuxforfun
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PostPosted: Fri Aug 29, 2008 7:06 am    Post subject: Reply with quote Back to top

DHCP, NAT, and Firewall are disabled on the RTP300. So is block anonymous internet requests. My 831 is my DHCP, NAT, Firewall for the whole network.
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bngdup
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PostPosted: Fri Aug 29, 2008 8:47 am    Post subject: Reply with quote Back to top

OK it looks like you are overthinking this problem(Disclaimer: Used to work for Vonage). To answer your questions......

Cabling.

You should connect the WAN of the RTP300 to the LAN of the Cisco. Nothing else will work.

Once you have that make sure it has an IP. You can use DHCP or static, whatever works for you. Disabling DHCP on the LAN or NAT or the Firewall will have absolutely zero effect on the device receiving an IP from the Cisco and ultimately getting a dialtone. These will only affect devices on the LAN of the RTP300

If you have confirmed that the RTP300 has a Valid IP from the Cisco, and you still have no dial tone, then keep opening ports until it does. Like Steve said, ports 10k - 20k, 80, 53, 23, should do it. I may have missed one but you get the point.
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mundy5
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PostPosted: Fri Aug 29, 2008 5:32 pm    Post subject: Reply with quote Back to top

or another option if it is available is to give the port to which your rtp300 is connected, DMZ status. That way you know that nothing will impede it's communication.

some other options: disable your cisco's firewall as a temporary test. I'm wondering if it's vpn server is also a factor though I cannot think off the top of my head how it could.

_________________
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