Voice Quality

Posts: 3 · New Forum Member Joined: Jul 20, 2008 Posts: 3

Hi Guys,
I've been using Vonage now for about 4 weeks. So far I'm pretty happy.
No breaks or drops in telephone calls.

However, I am noticing that the voice quality is often quite tinny. Most times it's fine when I'm calling within the States. It seems definitely worse when I'm calling the UK.

I'm using a V-portal connected directly to my cable modem, so I don't think that I have a QoS type issue. Also I think that my bandwidth is very good. I'm using Comcast and when I do a bandwidth test using speedtest.net, my download speed has never been worse than 20M+
and my upload speed is always about 1.5M.

My phone is a Panasonic Dect 6.0 and my home network is a mix of G and N (5GHz) - nothing has changed other than adding Vonage.

I'm definitely happy with Vonage but it would be nice to be able to get wireline quality.

Is the tinny sound typical?

Any thoughts or comments would be appreciated.

Tom

Posts: 1 · New Forum Member Joined: Jul 18, 2008 Posts: 1

Did you go into the V-Portal router settings and enable "QOS" ? Quality of service , I believe should be check marked on---IT may help you with a consistent quality connection as it prioritizes voice over all other internet traffic. Also if you have a firewall on-- on your computer ------turn the firewall off in V-Portal ---it cuts the speed down to around 3Mbps. When this is unchecked your speeds will be normal.

Later

Dave