Caller ID not working for D-Link VWR router

Posts: 4 · New Forum Member Joined: Aug 23, 2008 Posts: 4

Today I had to replace my Vonage router (old Motorola VT1000) that was having problems.

I replaced it with a D-Link VWR router and everything is back in order, except that my phone is no longer displaying Caller ID information for any incoming calls.

The router supposedly is Caller ID capable, and I have not changed anything other than switching out my Vonage router and removing my old Linksys wireless router. This was working perfectly with the old Motorola router, so I can only assume it has to do with the new router.

Any ideas on how to solve this problem?

Posts: 4751 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4751

Are you plugged into house wiring or do you have your phone/CID unit plugged directly into the VWR? If the former, try the latter. In either case you'll probably have to call Vonage tech support. There are adjustments that only they can make, but they'll want to know the answer to the question I asked.

Posts: 4 · New Forum Member Joined: Aug 23, 2008 Posts: 4

I am plugged into the house wiring, which did not pose any problems for the past 5 years with the old Motorola router. My router is in the attic (where my house wide data hub is) so even if I did plug my phone in there that would not be a solution I would embrace.

That said, is there some reason that it would work with the old router and not the new which is caused by the house wiring? I would think that since this router is newer it should be more than capable of matching the performance of the old one.

After reading posts here on the VWR router (and experiencing a router reset which removed all my settings and security) I went out a returned it for the non-wireless router. No one has called since I finally got that up and running, so I'm not sure if its working with this router.

Posts: 4 · New Forum Member Joined: Aug 23, 2008 Posts: 4

Well, my non-wireless vonage router now displays caller id information correctly. Glad I switched.

thanks for the help

Posts: 4751 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4751

Glad you got it worked out. It's possible that an adjustment by tech support would have made the other one work, but since you were having other troubles with it, you've probably made the right move.