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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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Aragon2000
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Joined: Aug 20, 2008
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PostPosted: Wed Aug 20, 2008 6:58 pm    Post subject: Cannot Connect Reply with quote Back to top

Hi,

I have a Vonage in the Philippines for a friend. I enjoyed about 8 months of good service but a few months ago the unit starting having some problems. I had the old Motorola unit. What would happen was the red LED would start flashing and if you called it the call would go directly to voice mail.

So last time there, a few weeks ago, I brought a V-portal. Got it hooked up, but now I seem to have the same problem. I have a laptop connected to it and sometimes, like every 10 minutes or so, the call will just go blank and you cannot hear anything then it will come back. At the same time, the inet will freeze.

So I had Digitel upgrade the DSL to 1mg down, 384 up. It was at 384 down and 128 up. But still with the old config there was no problem. Now, I am still experiencing the same issues.

Now its easy for me to believe that its not the adapter because its new. BUt in the times that the V-portal will not answer, the internet works fine. So with this clue, I am baffled.

Can anyone suggest anything to me? Does it sound like a DSL problem or can there be something else? Why would the inet work and the Vonage does not? THe V-portal has to be power cycled then it works fine for a while.

Thanks in advance.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Aug 20, 2008 7:33 pm    Post subject: Reply with quote Back to top

Please post the technical details listed in the sticky message at the top of the forum. In particular, we need to see the Voip speed test data.

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Steve Gray
Orlando, FL
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Ghene
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Joined: Aug 27, 2008
Posts: 1

PostPosted: Tue Aug 26, 2008 10:26 pm    Post subject: My replay Reply with quote Back to top

Test 1

Download speed 51 Kbps (socket test)
Upload speed 237 Kbps (socket test)
Quality of service 1 %
Maximum delay 3667 ms
Round trip time 342 ms
Upstream jitter 0.4 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 13.3 ms
Downstream packet loss 0 %
Downstream packet order 99 %
Downstream discards 0 %


Test 2


Download speed 51 Kbps (socket test) Upload speed 237 Kbps (socket test) Quality of service 1 % Maximum delay 3667 ms Round trip time 342 ms Upstream jitter 0.4 ms Upstream packet loss 0 % Upstream packet order 100 % Upstream discards 0 % Downstream jitter 13.3 ms Downstream packet loss 0 % Downstream packet order 99 % Downstream discards 0 %


Thanks,
Mike
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Aug 27, 2008 6:23 pm    Post subject: Reply with quote Back to top

Ghene, are you associated with Aragon2000, above?? In any case, your test data shows very long download pause. If you're having trouble, I'm not surprised.

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Steve Gray
Orlando, FL
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Aragon2000
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Joined: Aug 20, 2008
Posts: 2

PostPosted: Thu Aug 28, 2008 6:37 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
Ghene, are you associated with Aragon2000, above?? In any case, your test data shows very long download pause. If you're having trouble, I'm not surprised.


Steve, yes Ghene is my fiance. I posed from her computer and could not find my password so i created a new account. Anyway, I am back.

So from the above test data, what exactly is it telling me and what do I need to say to Digitel, the provider, to get this fixed.

It used to work flawlessly, now does not after putting in a new router.

Thanks,

Mike and Ghene
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Aug 29, 2008 6:14 pm    Post subject: Reply with quote Back to top

Mike, first remove the router, plug the computer directly into the DSL modem, and repeat the test. If you get similar results, start by telling them that you're only getting 51 kbps down when you're supposed to be getting 1 Mbps down. Also, you're getting high round trip time (342 ms) and extremely long pauses (3667 ms).

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Steve Gray
Orlando, FL
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