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ChestnutHill
Vonage Forum Associate
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Joined: Jan 08, 2005
Posts: 13

PostPosted: Sat Jan 08, 2005 6:29 am    Post subject: Have Lost Ability to Print with Installation of Vonage Reply with quote Back to top

My house is hardwired, CAT5 to a Netgear router in the basement.

[PC running XP] - [Vonage Linksys rt31p2] - [Netgear FVS318 router] - [Motorola Cable Modem] - [Comcast broadband ISP]

My HP printer is connected through the LAN to the Netgear FS318 router]

My telephone is connect to the Vonage Linksys rt31p2 which sits on top of the PC under the desk.

Phone service is good

I can get to the Internet through the Vonage Linksys rt31p2

I can see that the printer, PC and other devices are attached to the Netgear FVS318 rounter when I look at the configuration screen.

Another PC on the network (my notebook) prints fine through the network.

However, I HAVE LOST THE ABILITY TO PRINT FROM the [PC running XP]. I have uninstalled the printer and attempted to reinstall, but the HP install software doesn't see the printer on the network

I've been on for hours with Vonage and Linksys and have gotten nowhere.

HELP!!
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pdrayton
Full Forum Member
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Joined: Nov 27, 2004
Posts: 49

PostPosted: Sat Jan 08, 2005 9:23 am    Post subject: Reply with quote Back to top

I'll give this a try... but I'm not promising anything!

I have Comcast (in Boston) and my setup is slightly different than yours I think. My setup is:

Apple PowerBook -> Airport Express Router (printer can be attached to that) -> Linksys RT31P2 Phone Adaptor/Router -> Cable Modem -> Comcast Cable Internet

Have you tried (or are you able to) switch the position of your Linksys RT31P2 and the Netgear Router? Could you then connect your PC to the Netgear Router for both internet and printer?

I realize I may not be understanding your setup, but figured I'd toss out a suggestion to switch the position of the Linksys and Netgear Routers just in case that might work.
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Sat Jan 08, 2005 10:04 am    Post subject: Re: Have Lost Ability to Print with Installation of Vonage Reply with quote Back to top

ChestnutHill wrote:
[PC running XP] - [Vonage Linksys rt31p2] - [Netgear FVS318 router] - [Motorola Cable Modem] - [Comcast broadband ISP]


I'm unclear about your LAN topology. Do you now:

1) have all your LAN devices (PCs, printer, etc.) plugged into the Vonage adapter, meaning the only thing plugged into your Netgear router is the uplink from the Vonage adapter?

2) have some LAN devices plugged into the Vonage adapter, while other LAN devices are still plugged into the Netgear router?

3) have ALL devices... PC, printer, Vonage adapter, etc.... plugged into the Netgear router?


I can help you with any of the above, but will need to know exactly what LAN devices are plugged into the Vonage and Netgear devices.

 
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ChestnutHill
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Joined: Jan 08, 2005
Posts: 13

PostPosted: Sat Jan 08, 2005 1:45 pm    Post subject: Re: Have Lost Ability to Print with Installation of Vonage Reply with quote Back to top

Thanks all for getting back to me. Responses to individuals:

Rebus: The topology is your #2. Computer is attached to Vonage router and Vonage router is connected to Netgear router. Printer is attached to Netgear Router.

Pdrayton: My connections are different from yours: the position of my router with respect to the Voip box is reversed.
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rebus
Vonage Forum Evangelist
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Sat Jan 08, 2005 1:56 pm    Post subject: Re: Have Lost Ability to Print with Installation of Vonage Reply with quote Back to top

ChestnutHill wrote:
Rebus: The topology is your #2. Computer is attached to Vonage router and Vonage router is connected to Netgear router. Printer is attached to Netgear Router.

There's the issue... your computer and printer are on different subnets, with the further complication of the PC being behind the NAT gateway of the phone adapter. Doesn't really matter which you move, but the PC(s) and printer will need to be plugged into the same device. If you have enough available ports, from a QoS standpoint it's easier to plug them into the Vonage adapter, unless your Netgear has the ability to set High prioriry in your QoS settings to the port into which the phone adapter is plugged.

 
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ChestnutHill
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Joined: Jan 08, 2005
Posts: 13

PostPosted: Sat Jan 08, 2005 2:53 pm    Post subject: Solution: Vonage box between computer & network router Reply with quote Back to top

Here's the solution. It is worth noting that both Vonage and Linksys said the same thing as Rebus: having the Vonage Linksys router connected this way will prevent printing. Patience and combining the thinking of both companies produced the solution described at length at the very bottom of this note.


If this does not work, try another which also works:

- Disable Local DCHP Server on Linksys
- Connect Linksys Port #3 to Linksys WAN/Internet port
- Connect connection to router to Linksys Port #1
- Connect the computer to Linksys Port #2

This odd wiring has the effect of turning the Linksys router into a simple LAN switch (rather than a router) while keeping its ability to be the Voip phone adapter.


General Layout

[PC running XP Home] connected to
[WAN/Internet Port on Vonage Linksys Router near PC and telephone] connnected to
[Netgear Firewall Router in basement] connected to
[Motorola Cable Modem] connected to
[Comcast Broadband ISP]

The printer is a HP D135 Officejet with a network interface socket on the back that makes it Internet addressable. The HP network interface is connected through LAN cable to the Netgear Firewall Router in basement]

Local Area Connection Properties

· Obtain and IP address automatically
· Obtain DSN service automatically

Local Area Connection Status (Local Area Connection Icon)

· IP address: 192.168.0.3 (or whatever the address of the desktop attached to Vonage Linksys RT31P2 router has acquired from the Netgear router)
· Subnet mask: 255.255.255.0
· Default gateway: 192.168.0.1 (IP address of the Netgear router)

Netgear Router Settings

Basic Settings

· Internet does not require a login
· Account is model number of router
· Internet IP address is “Obtain automatically”
· Domain Name Server (DNS) is “Obtain automatically”
· Router MAC address is “Use default address”

Advanced Settings

LAN TCP/IP setup

· IP address: 192.168.0.1 (the IP address of the Netgear router)
· Sub-net mask: 255.255.255.0
· RIP direction: Both
· RIP version: 2B

MTU Size

· Default button is clicked
· Customer field contain 1468

DHCP Server

· Use router as DHCP router is clicked
· Starting IP address is 192.168.0.2
· Ending IP address is 192.168.0.100
· Wins server address is 0.0.0.0

Default user ID on the Netgear router is “admin”. Password is “password”

Attached Devices

· Computer attached to the Vonage Linksys RT31P2 Router: 192.168.0.3. You may have to release and renew IP addresses through IP config to get it to acquire an address with the Netgear router, rather than the Vonage Linksys router.
· Printer attached to the Netgear FVS318 Router: 192.168.0.7. You may have to reboot the printer and its network device to get it to acquire an address with the Netgear router, rather than the Vonage Linksys router.


Linksys Router (Vonage Box) Settings

Basic Settings

· Internet connection type is “Obtain automatically”
· Optional settings: host name is blank, domain name is blank, MTU is disabled
· Local IP address: 192.168.15.1 (the IP address of the Linksys router)
· Subnet mask 255.255.255.0
· Local DHCP server Enabled
· Start IP address 192.168.15.100
· Number of addresses 50
· Range of IP addresses 192.168.15.100 to 192.168.15.149
· Client lease time 0
· DNS 1-3 and Wins All 0s

Advanced Routing

· NAT Enable
· Dynamic Routing Disable
· Static Routing All blank or 0s

Default userid is blank. Default password is admin.


Printer Settings

Add the printer by specifying the address the printer has acquired from the Netgear router.
This can be found by logging onto the Netgear and looked at the “Attached devices list”. When adding the printer, precede the IP address with http:// in the “Add Printer dialogue”.
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