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tplink Posted:
Im trying to add
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DWSupport Posted:
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peterlee Posted:
Had a call from a
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rio
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HildBeft Posted:
You can recollect
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and open the
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massrman Posted:
The devices are
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margins , please
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massrman Posted:
Hi these are most
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Has anyone setup a
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James44 Posted:
Hi, I am
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almahix
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Joined: Jun 01, 2004
Posts: 183
Location: Central California Coast

PostPosted: Sun Aug 17, 2008 4:09 pm    Post subject: Is Vonage better now than it was 2 years ago? Reply with quote Back to top

I had Vonage for about 2 1/2 years until I dumped it in late 2006. I had constant problems with calls dropped mid-conversation, calls incompleted, incoming calls with no caller's voice, outgoing calls where I wasn't heard, garbled auido, etc. It was awful, but I grew accustomed to the smart voicemail, simultaneous ring, and features like that.

At the time I had Adelphia cablemodem service, about 3meg down and 384k up, or something close to that, certainly adequate according to Vonage, if I understood their India-based support (if you want to call it that) staff.

Today I have Verizon FiOS 20mb down and 5mb up.

I should also add that I had the early Motorola V1005 adapter. Today I'd opt for the newer one with the display, what ever it is called, or a better one if recommended. It will definitely live behind my FiOS router, and won't service any ip devices, just the phone.

Can anyone who has had service since those early (April, 2004- November, 2006) days comment on their improvements, if any, or degradations. I already know their tech support is horrible, and their customer service almost as bad!

Thanks in advance,
AJ

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Alma Hix
Vonage subscriber March 2004 - November 2006
and August 2008 - (tbd)
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oldguy
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Joined: Jul 20, 2006
Posts: 66

PostPosted: Mon Aug 18, 2008 7:27 am    Post subject: Re: Is Vonage better now than it was 2 years ago? Reply with quote Back to top

almahix wrote:
I had Vonage for about 2 1/2 years until I dumped it in late 2006. I had constant problems with calls dropped mid-conversation, calls incompleted, incoming calls with no caller's voice, outgoing calls where I wasn't heard, garbled auido, etc. It was awful, but I grew accustomed to the smart voicemail, simultaneous ring, and features like that.

At the time I had Adelphia cablemodem service, about 3meg down and 384k up, or something close to that, certainly adequate according to Vonage, if I understood their India-based support (if you want to call it that) staff.

Today I have Verizon FiOS 20mb down and 5mb up.

I should also add that I had the early Motorola V1005 adapter. Today I'd opt for the newer one with the display, what ever it is called, or a better one if recommended. It will definitely live behind my FiOS router, and won't service any ip devices, just the phone.

Can anyone who has had service since those early (April, 2004- November, 2006) days comment on their improvements, if any, or degradations. I already know their tech support is horrible, and their customer service almost as bad!

Thanks in advance,
AJ

I had WOW internet the first year and my Vonage service was bad.

I switched to Road Runner over a year ago and Vonage service has been great.
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LPBassman
Vonage Forum Associate
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Joined: Mar 06, 2007
Posts: 17
Location: Southeast U.S.

PostPosted: Mon Aug 18, 2008 10:31 am    Post subject: Reply with quote Back to top

When I first got Vonage (mid-2005) I had all sorts of problems. I had to be careful not to have anything consuming significant bandwidth during phone conversations or else calls were dropped or the quality was bad. I had the cable company out several times to check my connection speed, modem etc and no problems were found. I have the Uniden 1869V system which can serve as a router if you choose. Over time quality has improved considerably and I now consider my Vonage phone as a reliable and quality component of my communications system. But I don't think it has much to do with Vonage.

My ISP changed out my cable modem and that seemed to improve things a little. But the real improvement came when I switched to a router (D-Link DIR 635) that had very good QOS capability. I had tried using the Uniden as a router (it supposedly had built in QOS, which Uniden tech support confirmed) but it did not give me good call quality. There was no way in the Uniden to alter the QOS settings. They were not accessible by the user. I also used the Uniden behind a Netgear 624NA router with no improvement. So I tried the Uniden in front of as well as behind the router and essentially got no where until I had a router that had good QOS functionality.

With FIOS you have enormous bandwidth available. But if you have a lot going on (such as P2P or streaming video) with no way of prioritizing the Voip packets then you may still have issues IMHO.

I guess what I'm saying is if you have the right infrastructure in your network and adequate bandwidth, then you should have no real issue with Vonage. I still have an occasional dropped call, but I have more dropped calls with my Verizon cell phone than I do with Vonage.
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ed56
Vonage Forum Evangelist
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Mon Aug 18, 2008 12:27 pm    Post subject: Reply with quote Back to top

I have only had Vonage for a little over a year, but overall the quality has been good (I use road runner). I have a VT2142 and have it right after the cable modem, then to a switch to a PC and to a another switch and access point and other machines off of the 2nd switch.

I am of the opinion putting the Vonage device first prioritizes it over the rest of the network through it's built in QOS.

I do not game nor do I use peer to peer. However I do a lot of automated backups from web servers via FTP, use VNC and a FTP accessed from the web through the VT2142 with no problems.

No dropped calls, but every once in a while a little echo.

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tophtml
Vonage Forum Master
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Joined: Dec 06, 2006
Posts: 174

PostPosted: Mon Aug 18, 2008 4:10 pm    Post subject: Reply with quote Back to top

Most problems with Vonage can be traced back to the ISP.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Aug 18, 2008 8:38 pm    Post subject: Reply with quote Back to top

I haven't noticed any change in the Vonage service in the couple of years that I've had it. It's always been pretty good for me.

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Steve Gray
Orlando, FL
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csnet
Vonage Forum Senior
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Joined: Sep 17, 2005
Posts: 86
Location: Northern California

PostPosted: Tue Aug 19, 2008 2:32 am    Post subject: Reply with quote Back to top

Signed up August 2005

I had intermittant issues in the first year or so with changes in the router firmware that was automatically downloaded. Vonage released v5.01.04 and the firmware has not changed for more a year and has corrected any issues I had.

I also have had issues with the RTP300 router/phone adapter, but everything has been rock solid since January this year. I am not convinced that there was anything wrong with Vonage or the router when I had these problems as Comcast was increasing the bandwidth in my area and the internet connection may have not been as stable as it is now.

I am confident enough in Vonage now to recommend it, and I would not say that a year ago.

_________________
ISP: Comcast - 15 Mbps Down / 1.6 Mbps Up
Ambit V10C018.80 Cable Modem
Linksys WRT54G Wireless Router
w/QOS Manual 1440, High to VT2442 port only
Motorola VT2442 using 1 phone jack
Vonage customer since August 25, 2005
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mundy5
Member of the Week
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Tue Aug 19, 2008 1:06 pm    Post subject: Reply with quote Back to top

from your description almahix, I would also argue that those are symptoms that are ISP related. I got Vonage in 2/06 and haven't had any of those issues except when comcast was going through the upgrade. all kinds of issues popped up for me. here in charter land, i have had the same kind of problems only when my ISP was working on something. so far, very minimal issues with Vonage directly. the first yr (2006) was occasionally rough but Vonage always had their service announcement updated on a real-time basis.

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St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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Remag1234
Vonage Forum Junior
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Joined: Oct 29, 2005
Posts: 26

PostPosted: Sun Aug 24, 2008 11:28 am    Post subject: Vonage Better Reply with quote Back to top

I have Vonage for 3 years and it is as good today as it was 3 years.
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butterman
Vonage Forum Evangelist
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Joined: Jan 29, 2006
Posts: 323

PostPosted: Tue Aug 26, 2008 10:10 pm    Post subject: Reply with quote Back to top

I've had service since 2004 and I think its better than it was at the start, although as most others have said I think most of my issues in the past were due to ISP issues not Vonage itself.

Once I learned how to give QoS priority to Vonage (first with a Hawking Broadband booster, and now with Tomato firmware on the router) I haven't had any issues. Back in the day I used to hear more echo, but that hadn't happened for a few years.

I still think the best thing I ever did for call quality was to move to 3rd party firmware with great QoS options.

_________________
Vonage Customer since: 11/2004
ISP: Time Warner (RoadRunner)
Location: NC
Network Setup: Motorola SB5101->Linksys WRT54GL (Running Tomato) ->RT31P2 & PAP2
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