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geraleigh
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Joined: Dec 19, 2005
Posts: 19

PostPosted: Fri Aug 15, 2008 6:13 pm    Post subject: Connection delay Reply with quote Back to top

1. Raleigh, NC
2. Roadrunner/TWC (cable)
3. Upload 260 - 360 kbps, Download 5100 - 6700 kbps
4. Cable modem: Surfboard SB 4100
5. Adapter: Linksys WRTP54G
6. Setup: Modem--->Vonage adapter---->PC
7. The time to be able to have a conversation on the phone keeps increasing with time. After a few days, I have to power-down / power-up the modem and adapter to restore service to a reasonable level. The problem occurs with both incoming and outgoing calls. For incoming calls, you hear the ring and pick up the phone, but cannot hear or talk to the person on the other end for 5 to 8 seconds. The person at the other end continues to hear ringing. For outgoing calls, the other person answers, but cannot initiate a conversation for 5 to 8 seconds. If you connect with an answering machine, you only hear about half of the message. The delay period goes to zero immediately after the power-down / power-up cycle, but over several days the delay continues to increase.
8. Voip test results:
Speed test statistics
---------------------
Download speed: 5180536 bps
Upload speed: 263264 bps
Quality of service: 91 %
Download test type: socket
Upload test type: socket
Maximum download pause: 65 ms
Average download pause: 2 ms
Minimum round trip time to server: 35 ms
Average round trip time to server: 36 ms

Voip test statistics
--------------------
Jitter: you --> server: 1.4 ms
Jitter: server --> you: 3.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 4.0
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Steve48
Vonage Forum MVM
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Aug 15, 2008 6:17 pm    Post subject: Reply with quote Back to top

I don't see anything in your test data to explain the problem. I have the awful feeling that you're going to need to work this with Vonage customer support.

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Steve Gray
Orlando, FL
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geraleigh
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 19, 2005
Posts: 19

PostPosted: Fri Aug 15, 2008 6:30 pm    Post subject: Connection delay Reply with quote Back to top

Steve -

Thanks for the reply. I've initiated a help request from Vonage tech support. I hope they can solve the issue.
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trekologer
Vonage Forum Evangelist
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Sat Aug 16, 2008 9:14 am    Post subject: Reply with quote Back to top

I noticed that you're restarting both the TA (Linksys WRTP54G) and cable modem. What happens if you only restart the TA when you find that its in that state? Also were the tests performed when you were in the trouble state? If not, they're not very meaningful. Can you perform them when you are having a problem?
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geraleigh
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 19, 2005
Posts: 19

PostPosted: Sat Aug 16, 2008 9:31 am    Post subject: Connection delay Reply with quote Back to top

The submitted data was taken when the problem was occuring. Since that time Vonage tech service instructed me to power-down/power-up both the modem and the adapter plus they said they made some "adjustments" at their end. I will resubmit connection speed data if and when the problem re-occurs. At that time I will just reboot the TA (adapter).
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mundy5
Member of the Week
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Sat Aug 16, 2008 12:57 pm    Post subject: Reply with quote Back to top

I noticed that you have SB4100. Would an upgrade to a more recent modem help? It might also be that the your wrtp54g is starting to go.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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geraleigh
Vonage Forum Associate
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Joined: Dec 19, 2005
Posts: 19

PostPosted: Sat Aug 16, 2008 1:38 pm    Post subject: Connection delay Reply with quote Back to top

Mundy5 -

Yes, I have also been wondering about the age of my equipment. Do you have any recommendations on modems and adapters that work best with Vonage?
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mundy5
Member of the Week
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Sat Aug 16, 2008 1:41 pm    Post subject: Reply with quote Back to top

geraleigh,

I say that b/c I used to have a 4100 and got a new 5120 when I moved. I still use my rt31p2 which I believe predates your wrtp54g so I am not sure if your Vonage device is a problem.

the only way you can test it is by going to a friend's house and using the wrtp54g there for a while and see if the connection delays exists at his/her house.

otherwise, I see nothing in your Voip test that raises a red flag.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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